Lucent Technologies MERLIN LEGEND Release 6.1 System Planning Manual page 110

MERLIN LEGENDCommunications System Release 6.1
System Planning 555-661-112
3 Lines/Trunks
Selecting Line/Trunk Options
QCC Queue Priority Level
(Hybrid/PBX Mode Only)
The QCC queue priority determines the order in which calls on each line/trunk are
sent to QCC operator positions. You set the priority for each individual line/trunk.
Considerations to be used in deciding the priority level are discussed in the
description of Queued Call Consoles in the Feature Reference .
Since incoming calls on DID and non-automatic-in tie trunks route to specific
extension numbers, you cannot assign a QCC queue priority for these types of
trunks. Also, QCC queue priority cannot be assigned to private network tandem
trunk types (Legend-PBX or Legend-NTWK). However, calls received can be
directed to the Listed Directory Number (LDN) which has queue priority set.
Planning Form Instructions
On Form 2c, for each line/trunk with
Operator to Receive Calls column, write the priority level (1 to 7) in the QCC
Queue Priority Level column for each line/trunk used for incoming calls. (A value
of 1 indicates the highest priority; a value of 7 indicates the lowest. The factory-set
priority for calls received on all trunks programmed to ring in the queue is 4.)
Pools (Hybrid/PBX Mode Only)
The system can have up to 11 pools with factory-set dial-out codes of 70 and 890
through 899. When the system is set up, pools are assigned automatically (see
the Feature Reference ). If you want any lines/trunks grouped in a pool, you must
manually assign each line/trunk to the pool of your choice. Use the instructions in
this section.
NOTES:
1. Pools can be assigned to calling groups and all trunks within the pool are
directed to members of the calling group. Individual trunks within a pool
cannot be assigned to calling groups.
2. If the pool contains any dial-in trunks (such as DID trunks), the pool
cannot be assigned to a calling group. Also, pools with private network
tandem trunks should not be assigned to calling groups.
Decide whether to change the dial-out codes. Apply the same considerations as
you do for reassigning extension numbers.
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All or an extension number in the QCC
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Issue 1
August 1998
Page 3-16
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