Lucent Technologies MERLIN LEGEND Release 6.0 System Planning Manual page 81

MERLIN LEGEND Communications System Release 6.0
System Planning 555-660-112
2 Control Unit Configuration
Numbering the System
Jacks for the CTI Link Application
Use these instructions only if the system has 008 MLX and 408 GS/LS-MLX
modules and users will be using CTI applications and a CTI Server (PassageWay
Telephony Services for NetWare). Otherwise, skip to the next section, "Jacks for
Tip/Ring Equipment and Applications."
The CTI Link allows the computer users to interact directly with the
communications system and obtain access to features through the use of a
computer. Once installation is completed, the CTI port does not need feature
programming, but the port and extension information must be recorded to be used
when administering the network features.
If an MLX or analog multiline telephone extension is going to have a CTI-capable
program installed on the extensions' worktop PC, then you need to identify both
the CTI Link extension (the MLX port extension that connects to the CTI Server),
and the MLX or analog multiline telephone extensions that will have the CTI-
capable program installed. This allows the computer users to interact directly with
the communications system and obtain access to features through the use of a
computer. Single-line telephones cannot make use of CTI.
If the CTI link is on the first MLX module in the system, then perform
administration for the CTI Link using SPM. If the CTI link is not on the first MLX
module, then you can use the system programming console to do the
programming.
CTI can be used only on Release 5.0 and later communications systems in
Hybrid/PBX mode.
To get the Caller ID information LS-ID delay must be administered for ICLID.
To use a CTI application for Call Control features (Hold, Hold retrieve, Consult,
Transfer, or Conference), the call must be on an SA button.
A monitored extension is one that is connected to a CTI application that can
handle the call; the application should be used to handle the calls. An
unmonitored extension is not connected to a CTI application.
To receive ANI or Caller ID (if available) information for incoming alerting calls ,
calls must:
Arrive on an SA button or be transferred by an unmonitored DLC or a QCC.
After a call has been answered, the call may arrive at any type of facility
button.
2
Issue 1
February 1998
Page 2-26