Lucent Technologies MERLIN LEGEND Release 6.0 System Planning Manual page 189

MERLIN LEGEND Communications System Release 6.0
System Planning 555-660-112
4 Features
Group-Assigned Features
The order in which the system searches for available calling group members for
subsequent calls can be circular , linear , or according to which agent is most idle
and is called the hunt type . The circular setting searches for an available calling
group member starting with the extension after the last extension to receive a call.
The Linear setting distributes calls starting with the first extension assigned to the
group through system programming. The Most Idle setting distributes calls
according to the most-idle queue. For some applications, this hunt type is more
efficient than the circular method, because it takes into account the varying
duration of calls.
Up to 10 primary and one secondary delay announcement devices can be
designated for each calling group; more than one calling group can use the same
announcement devices. The announcement devices should not be assigned as
group members, and they are outward-restricted to prevent unauthorized calls.
Each calling group can have only one telephone assigned as its message-waiting
receiver. The same telephone can be assigned as the message-waiting receiver
for more than one calling group.
Three Calls-in-Queue Alarm thresholds can be set to more clearly indicate the
real-time status of the calls waiting in the queue according to the behavior of
programmed Calls-in-Queue Alarm buttons. In Release 4.2 and earlier, only one
Calls-in-Queue Alarm Threshold setting is available to activate the LEDs at
programmed Calls-in-Queue Alarm buttons for a calling group.
Using all three levels, the system manager sets Threshold 3 to the highest value,
Threshold 2 to a middle value, and Threshold 1 to the lowest value. A
Calls-in-Queue Alarm button indicates the severity of the alarm conditions in the
following ways:
If the number of waiting calls is less than the value programmed for
Threshold 1 or drops below that level, the LED is unlit.
If the number of waiting calls is greater than or equal to the Threshold 1
value but less than the Threshold 2 value, the LED flashes.
If the number of waiting calls is greater than or equal to the Threshold 2
value but less than the value for Threshold 3, the LED winks.
If the number of waiting calls is greater than or equal to the highest value,
Threshold 3, the LED lights steadily.
If all three thresholds are set to the same value, the result is one threshold only
with LED state either off or on (steady). If two values are the same, then the result
is two alarm levels (flash, steady). The factory setting is one call for all three
thresholds with LED states of off and steady.
Issue 1
February 1998
Page 4-32