Employee Communications Survey: Description Of Questions - Lucent Technologies MERLIN LEGEND Release 6.0 System Planning Manual

MERLIN LEGEND Communications System Release 6.0
System Planning 555-660-112
1 Before You Begin
Obtaining User Information
Use the information in
Employee Communication Survey. Numbers for items in the Required Information
column correspond to question numbers on the survey.
Table 1-3.

Employee Communications Survey: Description of questions

Required Information
1. Types of lines/trunks (outside
lines) used
2. Calls covered by someone
else (sender)
3. Shares lines/telephone
numbers
4. Covers someone else's calls
(receiver)
5. Shares incoming calls
6. Frequency of use
7. Data needs
8. Use of account codes
9. Frequently dialed numbers
10. Picks up calls
11. View incoming caller
information
Table 1-3 to interpret and analyze the results of the
Description
Indicates toll-calling habits. In most cases, assigning a
button for each line/trunk is not necessary; the use of
Automatic Route Selection (Hybrid/PBX mode only)
ensures that the preferred line/trunk is selected.
Suggests that this employee should be assigned as a
sender in either an Individual or a Group Coverage
arrangement, particularly if calls are covered by someone
other than the operator.
Identifies Shared System Access buttons and/or common
personal line appearances.
Suggests assignment as a receiver in someone else's
Individual or Group Coverage arrangements.
Identifies calling group needs.
Identifies heavy and light telephone users. Heavy users
may benefit from additional System Access buttons and/
or an additional System Access Originate Only button.
Identifies existing and potential data terminal and
personal computer users.
Identifies current account codes used for charge-back of
calls if there is a programmed Account Code button on the
telephone and if the system includes Call Accounting
System (CAS).
Identifies useful numbers for the System Speed Dial list.
Identifies need for a Pickup group.
Identifies which telephone users need call screening
capabilities. This service may be part of the local
telephone company's services, if available, and must be
subscribed to.
Issue 1
February 1998
Page 1-10