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You can remedy this as follows:
1.
Logon as AltiGen Service Account
2.
Shutdown Altigen Exchange Integration Service from Control Panel \
Services, then open the Control Panel\Mail (or Mail and Fax) and
click Show Profiles. Remove all the profiles like
AltiExch<ServerName><FirstName><LastName> (e.g.
AltiExchMAILSERVERAmyLee).
3.
Delete all the files under \Altiserv\db\SynchStorage* (e.g.
SynchStorageExt100)
4.
Start the AltiGen Exchange Integration Service from Control Panel
\ Services.
If this doesn't work, call Altigen Tech Support.
Notes
1.
Email clients confirmed to work on the AltiServ system is Outlook
2000 (using Corporate or Workgroup mode). Note that this is the
client installed on AltiServ host. The client running on the end- user
computer is irrelevant.
2.
Prevent attempts by the Exchange Administrator to use the existing
service account for the AltiGen Exchange Integration Service. Using
the AltiGen service account will provide you an audit trail that is
invaluable while troubleshooting.
3.
Depending on the number of emails you have on the Exchange server,
the initial mailbox synchronization may take a long time. For example,
if you have 10GB emails on the Exchange server and are enabling
Exchange Integration for all the mailboxes, it may take up to 24 hours
to initialize the Exchange Integration service. On the other hand, if you
have less than 100MB of email on the Exchange server, the
initialization will take less than 5 minutes.
4.
When checking the profiles using the mail icon in the control panel of
AltiServ, you should see one account for each mailbox. You will see
these profiles only if you are logged on as the AltiGen service account
(e.g. AltiGen_telesystem).
Setting up an Exchange Server
AltiWare OE System Administration Manual 185
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