Altigen SuperQ Manuals

Manuals and User Guides for Altigen SuperQ. We have 2 Altigen SuperQ manuals available for free PDF download: Manual

Altigen SuperQ Manual (44 pages)

is a Java-based application designed to queue and distribute calls for call centers with workgroups located in different geographic locations or across multiple MAXCS ACM systems

Brand: Altigen | Category: Software | Size: 1.36 MB

Table of Contents
3
Hapter

5
- About Altigen Superq
  
  5
  - System Requirements
    5
    
    Important WAN Considerations
    6
Hapter

9
- Installing Superq
  
  9
Hapter

13
- Using Altigen Superq Manager
  
  13
  - Login
    13
  - Toolbar
    14
  - Network Configuration
    14
    
    Adding a Superq
    14
    
    Adding a MAXCS Server to Superq
    16
  - Workgroup Configuration
    17
    
    Adding a Workgroup to Superq
    17
  - Call Distribution
    20
  - Queue Management
    21
  - Quit Queue Option
    22
  - CDR Backup Settings
    23
Hapter

25
- Running Superq Reports
  
  25
  - Query/Print Reports
    26
  - Call Detail
    27
  - Superq Group Activity
    28
  - Distributed Calls Activity
    29
  - Call Source
    30
  - Queue Time
    31
  - Daily Longest Queue Time
    32
  - Cumulative Superq Activity
    33
  - Cumulative Server & Workgroup Activity
    34
  - Call Priority
    35
  - CDR Files
    36
    
    Call Table
    36
    
    Summary Table
    37
Hapter

39
Using Altigen Superq Monitor

39
- Superq Status
  40
- Local Workgroup Status
  40
- Superq Statistics
  41
- Call Log View
  41
Index

43

Altigen SuperQ Manual (44 pages)

Brand: Altigen | Category: Software | Size: 1.24 MB

Table of Contents
3
Hapter

5
- About Altigen Superq
  
  5
  - New in Superq for Altiware 5.2
    5
  - System Requirements
    6
    
    Important WAN Considerations
    6
Hapter

9
- Installing Superq
  
  9
Hapter

13
- Using Altigen Superq Manager
  
  13
  - Login
    13
  - Toolbar
    14
  - Network Configuration
    14
    
    Adding a Superq
    14
    
    Adding an Altiserv Server to Superq
    16
  - Workgroup Configuration
    17
    
    Adding a Workgroup to Superq
    17
  - Call Distribution
    20
  - Queue Management
    21
  - Quit Queue Option
    22
  - CDR Backup Settings
    23
CHAPTER 4 Running Superq Reports

25
- Query/Print Reports
  26
- Call Detail
  27
- Superq Group Activity
  28
- Distributed Calls Activity
  29
- Call Source
  30
- Queue Time
  31
- Daily Longest Queue Time
  32
- Cumulative Superq Activity
  33
- Cumulative Server & Workgroup Activity
  34
- Call Priority
  35
- CDR Files
  36
  - Call Table
    36
  - Summary Table
    37
CHAPTER 5 Using Altigen Superq Monitor

39
- Superq Status
  40
- Local Workgroup Status
  40
- Superq Statistics
  41
- Call Log View
  41
Index

43

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Altigen SuperQ Manuals

Altigen SuperQ Manual (44 pages)

Table of Contents

Hapter

About Altigen Superq

Hapter

Installing Superq

Hapter

Using Altigen Superq Manager

Hapter

Running Superq Reports

Hapter

Using Altigen Superq Monitor

Index

Altigen SuperQ Manual (44 pages)

Table of Contents

Hapter

About Altigen Superq

Hapter

Installing Superq

Hapter

Using Altigen Superq Manager

CHAPTER 4 Running Superq Reports

CHAPTER 5 Using Altigen Superq Monitor

Index

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