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Appendix
Dell Technical Support Policy
Warranty and Return Policy
Contacting Dell
Dell Technical Support Policy
Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting
process and provides for restoration of the operating system, software program and hardware drivers to the original
default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell-
installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell
Support. Additional technical support options may be available for purchase.
Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third-
party software and peripherals is provided by the original manufacturer, including those purchased and/or installed
through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).
Online Services
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap
www.dell.com/jp
www.euro.dell.com
www.dell.com/la
www.dell.ca
(Canada only)
You can access Dell Support through the following websites and e-mail addresses:
Dell Support websites
support.dell.com
Dell Support e-mail addresses
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
Dell Marketing and Sales e-mail addresses
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your e-mail address as your password.
(Asian/Pacific countries only)
(Japan only)
(Europe only)
(Latin American and Caribbean countries)
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