Dell technical support policy
Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the
Operating System, application software, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate
functionality of the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell
Support. Additional technical support options may be available for purchase.
Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third-party software and peripherals is provided
by the original manufacturer, including those purchased and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration