General Troubleshooting - Xerox DocuPrint C55 Supplementary Manual

General Troubleshooting

Some of the individual printer upgrade methods will have their own trouble
shooting sections. This section is to address general problems.
ESS UPGRADE:
If the ESS upgrade has failed you will not receive an error page. Check the
following and try the upgrade again:
1. Make sure you are using the correct upgrade file for your ESS (printer)
It should be a *.xfc file, not an *.xfn file
2. Check your method of connectivity to your printer. Can you
successfully send a job over your chosen method of connectivity? For
parallel port users- are you using a IEEE 1284 compliant parallel cable?
3. If the flash software was downloaded from an ftp site, make sure it was
downloaded in binary format, not ASCII. To change to binary format,
type binary at any ftp prompt. If you are using an ftp software package
such as Chameleon ftp, you can select binary from within the software.
4. Consult your upgrade procedure to see if there is a "If you have
problems" section in your chosen upgrade procedure
5. If the printer never goes to "Processing" and stays "Online" check your
method of printer connection. Try powering off and on. If sending via
a NetWare queue check the status of the job in the queue. Powering off
and on the printer may cause the job to get to the printer.
S Y S T E M M A I N T E N A N C E 30