Service And Support; Service; Software Support - Stratasys Fortus 360mc User Manual

1 SERVICE AND SUPPORT

This chapter provides the user with information on service and support for the Fortus 360mc/400mc system.

SERVICE

If you have a problem with your 360mc/400mc that is not covered in this User Guide, please contact Stratasys
Customer Support:
Call (800) 801-6491 (7:00 a.m. to 5:00 p.m. C.T.)
•
• E-mail us at:
When calling in for service, always have your system's software version (see
page 57), and hardware serial number available
access to your Insight workstation to provide a diagnostic file from your hardware.

SOFTWARE SUPPORT

If you have a software problem that is not covered in this user guide, please contact Stratasys Customer
Support:
• Call (800) 801-6491 (7:00 a.m. to 5:00 p.m. C.T.)
• E-mail us at:
When calling for support, please have your system's serial number and software version available.
support@stratasys.com
support@stratasys.com
(see"Identifying Your System" on page
1
"System Software Version" on
5). You may also need