Troubleshooting; General Problems - Polycom ViewStation SP128 User Manual

Troubleshooting

General Problems

Symptom
Slow blinking green light
appears on the front of the
ViewStation SP.
Amber light appears on the
front of the ViewStation SP.
Green light appears on the front
on the ViewStation SP.
Cannot enter the System Setup
menus.
System starts in the Software
Update screen.
© Polycom, Inc.
Cause
The system is sleeping.
The system is in a call.
The system is not in a call.
System is password protected.
Password has been forgotten.
System software is corrupt or
not loaded properly.
135
Solution
System is in sleep mode. This is normal.
The system wakes up on any action from
the remote control or on an incoming call.
This is normal.
This is normal.
Go to Diagnostics menu and perform a
system reset. This erases all your system
settings except for your address book. You
may then enter a new password in the
Security menu.
Load system software on the ViewStation
SP from your PC.
ViewStation SP User Guide
6