Troubleshooting; Make A Test Call; System Information; Locate The Ip Address And H.323 Extension - Polycom RealPresence Group Series Manual

Troubleshooting

Your administrator is available to assist you when you encounter difficulties. If you are having problems
making a call, however, try the troubleshooting tips below first.

Make a Test Call

To troubleshoot any issues making video calls, call a Polycom video site to test your setup. A list of
worldwide test numbers is available at www.polycom.com/videotest.
When placing test calls, try the following:
•
Make sure the number you dialed is correct, then try the call again. For example, you might
need to dial 9 for an outside line or include a long distance access or country code.
•
To find out if the problem exists in your system, ask the person you were trying to reach to call
you instead.
•
Find out if the system you are calling is powered on and is functioning properly.
•
If you can make calls but not receive them, make sure that your system is configured with the
correct number.
If you are not able to make test calls successfully and you have verified that the equipment is installed
and set up correctly, contact your administrator for further assistance.
Related Topics
Troubleshooting

System Information

Note that your administrator might ask you for the system serial number, software version, any active
alert messages, and other information.
Related Topics
Troubleshooting

Locate the IP Address and H.323 Extension

You can view IP Address and H.323 extension settings on the local interface.
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