Support Report Overview - Digi IX30 User Manual

Diagnostics
1. Log into the IX30 WebUI as a user with Admin access.
2. On the main menu, click System. Under Administration, click Support Report.
3. Click  to generate and download the support report.
Attach the support report to any support requests.

Command line
1. Select the device in Remote Manager and click Actions > Open Console, or log into the IX30
local command line as a user with full Admin access rights.
Depending on your device configuration, you may be presented with an Access selection
menu. Type admin to access the Admin CLI.
2. Use the system support-report command to generate the report:
> system support-report /var/log/
Saving support report to /var/log/support-report-0040D0133536-22-11-28-
19:48:00.bin
Support report saved.
>
3. Use the scp command to transfer the report to a remote host:
> scp host 192.168.4.1 user admin remote /home/admin/temp/ local
/var/log/support-report-00:40:D0:13:35:36-22-11-28-19:48:00.bin to remote
admin@192.168.4.1's password: adminpwd
support-report-0040D0133536-22-11-28-19:48:00.bin
>
4. Type exit to exit the Admin CLI.
Depending on your device configuration, you may be presented with an Access selection
menu. Type quit to disconnect from the device.
See

Support report overview

Support report overview
Generating a Support Report
Support reports provide a snapshot of a device's current settings and connection status at the time of
the report's generation. The relevant log files are packaged into a .bin file that can be downloaded
from the local (web) UI. For more information about generating support reports, see
support report.
IX30 User Guide
for an overview of what is contained in the support report.
Generate a support report
Generate a
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