Support Report Overview - Digi IX20 User Manual

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Log into the IX20 WebUI as a user with full Admin access rights.

1. On the main menu, click System. Under Administration, click Support Report.

2. Click  to generate and download the support report.

Attach the support report to any support requests.

Command line

1. Select the device in Remote Manager and click Actions > Open Console, or log into the IX20

local command line as a user with full Admin access rights.

Depending on your device configuration, you may be presented with an Access selection

menu. Type admin to access the Admin CLI.

2. Use the system support-report command to generate the report:

> system support-report path /var/log/

Saving support report to /var/log/support-report-0040D0133536-23-09-29-

12:10:00.bin

Support report saved.

3. Use the scp command to transfer the report to a remote host:

> scp host 192.168.4.1 user admin remote /home/admin/temp/ local

/var/log/support-report-00:40:D0:13:35:36-23-09-29-12:10:00.bin to remote

admin@192.168.4.1's password: adminpwd

support-report-0040D0133536-23-09-29-12:10:00.bin

4. Type exit to exit the Admin CLI.

Depending on your device configuration, you may be presented with an Access selection

menu. Type quit to disconnect from the device.

Support report overview

Generating a Support Report

Support reports provide a snapshot of a device's current settings and connection status at the time of

the report's generation. The relevant log files are packaged into a .bin file that can be downloaded

from the local (web) UI. For more information about generating support reports, see

IX20 User Guide

for an overview of what is contained in the support report.

Generate a support report