ROBOTIQ PALLETIZING SOLUTION AX Series Instruction Manual page 107

4. URCap is installed but Gripper cannot be controlled :
1. If Gripper LED is not blue, follow the steps in the first section above
2. If Gripper LED is blue, URCap is installed with the latest available version, contact
Driver package install:
1. Driver checkup :
a. Use the latest driver version available at support.robotiq.com
Use the installation instruction from the Installation section
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b. To check your driver version :
With the Gripper unplugged
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From the UR teach pendant screen, click the "Gripper" button
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i. Driver version will be shown
ii. If Gripper button is not displayed, driver package is not properly installed, see instruction from the
2. Driver is installed but Gripper cannot be controlled :
a. If Gripper LED is not blue, follow the steps in the first section above
b. If Gripper LED is blue, driver is installed with the latest available version, contact support@robotiq.com
9.2.2. Vacuum Gripper Verification
If you are not able to attain the desired vacuum level or if a diminution of the vacuum level occurs, verify:
The suction cups status
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That the air path is clean and not obstructed (including the manifold)
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If a filter cleaning is necessary
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support@robotiq.com
Palletizing Solution - Instruction Manual