Warranty - ROBOTIQ PALLETIZING SOLUTION AX Series Instruction Manual

10. Warranty

Robotiq warrants the Robotiq Palletizing Solution and all its components against defects in material and workmanship for a period
of one year from the date of reception when utilized as intended. Robotiq also warrants that this equipment will meet applicable
specifications under normal use.
Warning
Warranty applies under the following conditions:
Usage respects the operating and storage conditions specified in the Environmental and Operating Conditions section.
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Proper installation of all the components as specified in the Installation section and the following subsections.
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Until one of these condition is reached:
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1 year;
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For AirPick only : 2 000 000 cycles performed (boxes or objects manipulated). Once one of the components
reaches the count, the warranty is not applicable anymore.
Usage respects maintenance specified in the Maintenance section.
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Usage respects recommended payload, force, acceleration and speed specified in the Mechanical specifications
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section.
During the warranty period, Robotiq will repair or replace any defective component of the Palletizing Solution, as well as verify and
adjust the component free of charge if the equipment should need to be repaired or if the original adjustment is erroneous. If the
component is sent back for verification during the warranty period and found to meet all published specifications and work as
intended, Robotiq will charge standard verification fees.
The component is considered defective when at least one of the following conditions occurs:
The component feedback necessary for the robot program is not accessible.
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If applicable, the component cannot be controlled from the robot teach pendant
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Wear of the components due to direct contact with the workpiece or obstacles is not covered by the warranty.
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Palletizing Solution - Instruction Manual