ROBOTIQ PALLETIZING SOLUTION AX Series Instruction Manual page 106

5. Solid red, no fault, but Gripper is not communicating.
a. USB-RS485 converter LEDs are :
1.
Not lit, no USB communication.
l
Red flashes at slow rate.
l
Red and green flashing at high speed.
l
When using AirPick vacuum gripper with Universal Robots package:
Troubleshooting from the previous section (LED references) still applies.
From the UR teach pendant:
URCap install:
1. Verify that the latest URCap is installed from the Robot Setup menu, inside the URCaps tab
a. URCaps installation instructions are in the Installation section
b. Inside the URCaps tab, if you select the appropriate URCap file, you can see the current software version
c. Gripper toolbar should appear if installed properly
2. URCap is installed but Gripper cannot be controlled :
a. If Gripper LED is not blue, follow the steps in the first section above
b. If Gripper LED is blue, URCap is installed with the latest available version, contact
3. Verify that the latest URCap is installed by tapping the triple bar icon in the upper right corner, selecting Settings, then
tapping the System menu and the URCaps button in the navigation pane on the left
a. URCaps installation instructions are in the Installation section
b. Inside the URCaps menu, if you select the appropriate URCap file, you can see the current software version
c. The Gripper toolbar should appear if installed properly
i. Check USB connection.
ii. Re-install drivers.
iii. Contact support.
i. Check the DB-9 connector.
ii. Check the cable.
iii. Check the communication parameters from the Robotiq User Interface, see recovery
procedure.
iv. Contact support.
i. Check fault status, maximum operating temperature could be exceeded.
ii. Contact support.
support@robotiq.com