About Sending Equipment Back For Repairs - Honeywell A700 Hardware Reference Manual

Do not leave a battery under strong sunshine, or expose a battery to rain or water.
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Store batteries in a rugged receptacle and cover with a lid.
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About Sending Equipment Back for Repairs

IMPORTANT
Only equipment purchased directly from Honeywell can be returned to Honeywell for
repairs.
If you purchased Honeywell equipment — for example, a headset in the SR-Series — from a
Honeywell reseller, contact the reseller.
If you are using Vocollect VoiceClient on a handheld device, contact the reseller or device
manufacturer if you have questions or issues concerning the device.
IMPORTANT
Remove ear pads, mounting discs, cables, and cord clips before shipping. These consumable
items slow down the repair process, and units will be shipped back without these
consumables installed.
Honeywell issues RMAs for all returns regardless of the reason for the return. This guarantees
proper tracking of equipment, ensures proper handling, and facilitates a fast return.
The Customer Service department generally issues RMAs to customers who are returning
products for repair. However, Honeywell may issue RMAs for other reasons, such as the
following:
The product belongs to Honeywell. Honeywell may have loaned the product to a customer
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or provided it as a sample.
Honeywell requested that the customer return the item, perhaps for testing.
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A Honeywell employee at the customer site has determined that the product should go
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back to Honeywell for some other reason.
Exchange — for example, an incorrect item was shipped or the wrong size of belt was
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ordered.
Some Honeywell customers have service contracts with repair depots to perform repairs on
Honeywell products. Customers with these service contracts should contact their Honeywell
RMA representative and follow their instructions for returning equipment. Follow the RMA
issuance procedures to eliminate unnecessary repair costs and to ensure timely product receipt.
If you have a question about the RMA process, please contact Customer Service.
245 Voice Device and Headset Hardware Reference Guide