About Sending Equipment Back For Repairs - Honeywell SRX3 User Manual

1. Check the battery contacts and the charger contacts for dirt or other
2. Clean the contacts, if necessary.
3. Try various combinations of batteries and chargers to determine if the

About Sending Equipment Back for Repairs

Honeywell issues RMAs for all returns regardless of the reason for the return.
This guarantees proper tracking of equipment, ensures proper handling, and
facilitates a fast return.
The Customer Service department generally issues RMAs to customers who are
returning products for repair. However, Honeywell may issue RMAs for other
reasons, such as the following:
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SRX3 User Guide - Preliminary
obstructions that might prevent the contacts from connecting properly.
a. Use an isopropyl alcohol (isopropanol) swab or soft cloth dampened
with isopropyl alcohol to clean metal connection points.
b. If dirt or residue cannot be removed with the alcohol swab or cloth, use a
soft, non-abrasive rubber eraser to clean metal connection points. You
can also use a three-row toothbrush style, general cleaning brush with
natural hog hair bristles to gently brush away dirt on the contacts.
c. Wipe again with isopropyl alcohol.
condition is specific to the battery or to the charger.
If the condition is specific to the battery, give the battery to your system
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administrator.
If the condition is specific to the charger, disconnect the charger from
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its power source for about five seconds, then reconnect it. Test the
charger with a battery. If the same condition occurs, return the charger
for service.
IMPORTANT
Only equipment purchased directly from Honeywell can be returned to
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Honeywell for repairs.
If you purchased Honeywell equipment — for example, a headset in the
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SR-Series — from a Honeywell reseller, contact the reseller.
If you are using Vocollect VoiceClient on a handheld device, contact the
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reseller or device manufacturer if you have questions or issues
concerning the device.
TIP
Remove ear pads, mounting discs, cables, and cord clips before shipping.
These consumable items slow down the repair process, and units will be
shipped back without these consumables installed.
The product belongs to Honeywell. Honeywell may have loaned the product
to a customer or provided it as a sample.
Honeywell requested that the customer return the item, perhaps for testing.
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