Warranty - Ulvac G-TRAN Series Instruction Manual

19.

Warranty

This unit is strictly inspected in-house before it is shipped out. However, should
any failure that is our responsible occur, such as defects in manufacturing or
accidents during transportation, please contact the Components division of ULVAC, Inc.
or the nearest sales office or distributor. We will repair or replace it free of
charge.
Warranty covered items
1) Controller SH200
2) Sensor unit, immediately after delivery
Warranty period
One year from the date of delivery
Warranty scope
1) Domestic transaction：A product that is damaged due to the problem during
transportation at the time of delivery.
2) Direct export transaction：A product that is damaged due to problem during
transportation at the time of delivery. The warranty scope specified in the
latest INCOTERMS shall be applied.
3) A product that does not meet the basic specifications of this unit even
though it is used within the operating conditions of the basic
specifications, such as the measurement pressure, the operating temperature
limits, and the operating power supply.
Warranty support
1) Domestic transaction: We will send you a replacement. Or we will ask you to
send the unit to the nearest service center or us for repair. If you need
local support, please contact the Components division of ULVAC, Inc. or
your nearest sales office or distributor.
2) Direct export transaction: We will send you a replacement. Or we will ask
you to send the unit to the nearest service center or us for repair. Please
note that the customer is responsible for return shipping costs.
Disclaimer
1) Products that are out of warranty period.
2) Failures and malfunctions caused by natural disasters such as fires, storms,
floods, earthquakes, and lightning, and force majeure disasters such as wars.
3) Failure or malfunction caused by careless handling or improper use.
4) Products that are modified, disassembled, or repaired without our consent.
5) Defects and damages under an abnormal environment (strong electromagnetic
field, radiation environment, high temperature, high humidity, flammable gas
atmosphere, corrosive gas atmosphere, dust).
6) Failures and malfunctions caused by noise.
7) Secondary damage caused to you by product defects or a third party's claim
that we infringe a patent.
8) Sensor in use (lifespan due to the use, measurement error due to
contamination).
9) Sensor cable in use (cable disconnection or poor contact due to improper
installation).
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