Customer Assistance; Contact Information - GE VIVID E9 Service Manual

GE H
EALTHCARE
D GA091568, R
IRECTION
Section 1-10

Customer assistance

1-10-1

Contact information

If this equipment does not work as indicated in this service manual or in the user manual, or if you
require additional assistance, please contact the local distributor or appropriate support resource, as
listed below.
Before you call, identify the following information, and acquire image (Alt+D) to send to the Customer
Care team:
1.) System ID serial number.
2.) Software version.
3.) Date and time of occurrence.
4.) Sequence of events leading to issue.
5.) Is the issue repeatable?
6.) Imaging mode, probe, preset/application.
7.) Media brand, speed, capacity, type.
8.) Save secondary image capture, cine loop, 4D multi-volume loop.
NOTE: Restart the application before resuming clinical scanning.
Table 1-18
LOCATION
USA
GE Medical Systems
Ultrasound Service Engineering
9900 Innovation Drive
Wauwatosa, WI 53226
Canada
Latin America
Europe (OLC- EMEA)
GE Ultraschall Deutschland GmbH
Beethovenstraße 239
Postfach 11 05 60, D-42655 Solingen
Germany
Online Services Ultrasound Asia
Australia
China
India
Japan
Korea
Singapore
5
EVISION
Phone numbers for Customer Assistance
Service: On-site
Service Parts
Application Support
Service
Application Support
OLC - EMEA
Phone:
Fax:
Phone:
Chapter 1 - Introduction
PHONE NUMBER
+49 (0)212 2802 - 652
+33 1 3083 1300
+49 (0) 212 2802 - 431
+(61) 1-800-647-855
+(86) 800-810-8188
+(91) 1800-425-8025
+(81) 42-648-2940
+(82) 2620 13585
+(95) 6277-3444
VIVID E9 S
ERVICE
1-800-437-1171
1-800-558-2040
1-800-682-5327 or 1-262-524-5698
1-800-668-0732
1-800-321-7937
1-262-524-5698
M
ANUAL
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