Netware - Xerox WorkCentre 5230A System Administration Manual

15 Problem Solving

NetWare

This section explains what to do when problems occur while using NetWare.
Troubleshooting
The causes, confirmation methods, and actions are as follows:
When printing fails
*: For setting and confirmation methods, refer to the NetWare online documentation.
A network component does
not conform to the automatic
setting of the frame type.
A fault occurred on the
network between the client
and the machine.
The user name or group
name of the print job is not
registered in the print queue.
Print jobs cannot be sent to
the print queue.
The user name or group
name of the job is not defined
in the print server.
The print job is in a print
queue that is not assigned to
the machine.
The data format of the print
job does not match the print
environment setting of the
client.
374
Cause Confirmation Method
Check that the data link port
light is on in the network
component connected to the
machine. Then check that
frame types of the file server
are unified in the network.
Use NWADMIN to check
whether the target printer
object is viewed.
Use NWADMIN or
PCONSOLE to check
whether the user name or
group name of the job has
been registered in the print
queue.
Use NWADMIN or
PCONSOLE to check
whether the Allow Users To
Submit Print Jobs option is
set to Yes.*
Use NWADMIN or
PCONSOLE to check
whether the user name or
group name of the job is
registered in the target print
server.*
Use NWADMIN or
PCONSOLE to check
whether the machine is
assigned to the print queue.
Set the machine to the frame
type specified for the file
server to be connected.
Replace the network cable
between the client and the
machine.
Re-send the print job to a
print queue in which the user
name or group name has
been registered correctly.
Use NWADMIN or
PCONSOLE to register a
user name or group name of
the job in the print queue.*
Use NWADMIN or
PCONSOLE to set the Allow
Users to Submit Print Jobs to
Yes.*
Re-send the print job to a
print queue in which the user
name or group name has
been registered correctly.*
Use NWADMIN or
PCONSOLE to register the
user name or group name of
the job in the print server.*
Re-send the print job to the
print queue assigned to the
machine.*
Use NWADMIN or
PCONSOLE to assign the
target queue to the machine.*
If using Windows on the
client, disable Ctrl-D.
–
Action