Pitney Bowes Connect+ Series Operator's Manual page 354

Troubleshooting
2. Lift up on the printer transport release lever and remove the envelope.
Note:Depending on how badly the envelope is damaged, you may need to replace it.
3. Make sure the printer deck is clear and the release lever is down.
4. Close the printer cover.
5. Select Resume printing to continue processing mail.
Pitney Bowes Connect+ Series Operator Guide April, 2016 Page 354 of 367