Transactions - Pitney Bowes Connect+ Series Operator's Manual

SendPro Online Shipping Solution

Transactions

Checking on a label's refund status
To check the status of a shipping label refund request:
1. From the Home screen select the History button.menu, choose Request a Refund.
2. This opens the History screen with the tab for Shipments selected and displaying recent shipments
that are eligible for a refund.
3. Select the Refunds tab. You'll see a list of shipments for which you've already requested a refund.
4. Find your label in the list (or search for it - refer to
check its refund status in the Status column. For USPS labels, its status will start as "Refund
Requested". When the refund is approved, the status changes to "Refund Approved". A status of
"Refund Denied" means that the USPS has detected your shipment in its mailstream and can no
longer provide a refund.
5. The amount and date of your label's refund credit is shown in the Refund tab's rightmost columns.
Enabling cost accounts
Cost Accounts help you keep track of where you're spending your money on postage by allowing you to
assign a trackable cost category to some or all of your shipping labels. You can also assign a Cost
Account for postage refills.
Cost Accounts feature is enabled via the SendPro™Online Shipping Solution. Please contact your
administrator if you need to enable this feature.
1. To turn on Cost Accounts, select Settings
Account screen.
Pitney Bowes Connect+ Series Operator Guide
How to search for a shipment in
then Cost Accounts. This opens the Cost
April, 2016
SendPro) and
Page 153 of 367