Pitney Bowes Connect+ Series Operator's Manual page 137

SendPro Online Shipping Solution
2. This opens the History screen with the tab for Shipments selected and displaying all of the
shipments that are eligible for a refund.
3. Find your label in the list or using the search box (refer to
SendPro).
4. Click the > arrow in the left of the column list, next to the shipment's date, to reveal the shipment's
details.
5. Select Request Refund.
6. You'll see a Request Refund dialog box with some conditions. If you agree to them, check the
checkbox.
7. Click the Continue button to process the refund request.
To check the status of your refund, refer to
Managing your email notifications
Important
When using email notifications, make sure the recipient/sender address includes a valid email address.
Refer to How to add an address to the Address
You can have the tracking number or shipment delivery confirmation emails sent to both recipients and
senders when you create shipping labels.
1. Select the help button (?) next to the Email the tracking number option on the Recipient screen.
2. Select the Settings link.
3. For each email type (tracking number or shipment delivery) check the check box in front of the
option you want to enable. For example, to automatically receive an email with the tracking
number when you create a shipping label, check the check box for Send tracking emails to
recipients within the Tracking Number Email section.
4. To customize the subject line for each email type, enter the title in the Customize the email subject
line field.
5. To see how an email notification will look, click the See a preview link.
Pitney Bowes Connect+ Series Operator Guide
How to search for a shipment in
How to check on a label's refund
Book.
April, 2016
status.
Page 137 of 367