Pitney Bowes Connect+ Series Operator's Manual page 350

Possible Cause
Too many envelopes are on the feed deck; envelopes are
too heavy.
How to clear an envelope stoppage
Envelope stoppages can occur in the feeder area, WEIGH-ON-THE-WAY® (W-O-W®) area or printer
area of your mailing system. When an envelope stoppage occurs, an error message will display
indicating the area where the envelope has stopped.
Clearing an envelope stoppage in the feeder area
1. Lift the feed cover.
Pitney Bowes Connect+ Series Operator Guide
Solution
Remove some of the envelopes and test with a
l
smaller stack. (This will reduce the weight of the
mail.)
Adjust the
l
If the feeding issue persists, restart your system.
April, 2016
Troubleshooting
side guide if necessary.
Page 350 of 367