How To Resolve Tape Feeding Issues - Pitney Bowes Connect+ Series Operator's Manual

Troubleshooting

How to resolve tape feeding issues

Description: Tape stoppage is occurring.
Possible Cause
Adhesive is left on the leading edge of the new tap
l
roll.
The leading edge of the tape is rolled or folded
l
under the tape roller.
Description: System is not wetting gummed tape.
Possible Cause
Tape moistener brush is dry due to air block in tubing.
Description: Tape button is not available on the Run Mail screen.
Possible Cause
You have selected a mode (such as WEIGH-ON-THE-
WAY® (W-O-W®) mode) that requires mail be fed though
the mailing system.
How to clear a tape stoppage
Tape stoppages can occur while the tape is feeding from the feeder area to the printer area of your
mailing system. When an tape stoppage occurs, an error message will display.
Pitney Bowes Connect+ Series Operator Guide
Solution
1. If necessary, remove the tape roll.
2. Clear the tape
3. Re-install the tape roll.
Solution
Remove the tape sealant bottle and re-install. Repeat as
necessary until tape moistener brush becomes wet.
Solution
Change the weighing
April, 2016
stoppage.
method.
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