Pitney Bowes Connect+ Series Operator's Manual page 349

Troubleshooting
Possible Cause
Larger envelopes are being fed with the shorter edge first
(portrait orientation).
Envelopes are skewing, and stopping in the feeder
l
area.
OR
Envelopes are shearing, and stopping in the
l
WEIGH-ON-THE-WAY® (W-O-W®) transport area.
Description: Envelopes are not feeding.
Possible Cause
The crease on the folded contents of the envelopes is not
sharp enough, which results in "puffy" envelopes.
When not under compression from the transport
l
drive, "puffy" mail can exceed the acceptable
thickness dimension.
"Puffy" envelopes often pop open the envelope
l
flap. When placed on the feed deck, the popped
flap lifts the body of the envelope off of the rollers;
contact with the rollers is required to feed the
envelope. Also, the stack tends to tilt forward and
produces an unstable stack.
The stack of envelopes is leaning away from the feeder.
(This often happens when running shorter pieces of mail.)
Pitney Bowes Connect+ Series Operator Guide
Solution
1. Clear the envelope
2. Set the default feeder speed to Reduced.
If shearing and stoppages continue to occur, seal the
envelopes prior to running mail and continue to run in
slow speed mode.
If sealing the envelope prior to the mail run does not
resolve the issue, print tapes.
In addition, ensure that the side guide is properly adjusted
and maintained throughout the entire mail run.
Solution
Be sure to compress all "puffy" envelopes before placing
them on the feed deck.
1. Place the envelope on a flat surface.
2. Hold down one edge of the envelope and run the
other hand across the face while applying
pressure. The goal is to flatten the mail piece by
creasing the contents.
3. Once you have flattened all of the envelopes, run
the job again.
Limit the stack height to 2 inches (50.8 mm).
April, 2016
stoppage.
Page 349 of 367