Pitney Bowes Connect+ Series Operator's Manual page 116

Running mail
Customer Reference Number
When using Electronic Return Receipt (ERR) your system prompts you to enter a customer reference
number. You can use the customer reference to identify the mail piece recipient in any way you choose:
by name, by a unique customer ID, by invoice number, and so on.
The customer reference can be up to 14 alphanumeric characters long and is included with the mail piece
transaction data your system uploads. This feature greatly enhances mail piece tracking by linking the
reference number to the package ID (tracking number).
How to use Electronic Return Receipt (ERR)
Tracking services are available when you use the
following steps are based on using Priority class and the Electronic Certified service with Electronic
Return Receipt.
In order to use ERR, you must submit Form 5053, Bulk Proof of Delivery to the USPS. You will then be
provided with a 9-digit USPS Mailer
procedure is an example of how to use ERR.
1. Place the piece of mail or package on the scale.
2. Select Class from the
3. Select the class from the Class services list box, in this example, Priority Mail Retail.
4. Select the mail piece type, in this example, Envelope or package.
5. You are prompted to type in the Destination ZIP or Zone code. Type in the ZIP code and then
select This is a ZIP.
Pitney Bowes Connect+ Series Operator Guide
Attached Scale
ID. You need to enter this number when using ERR. The following
Job Properties list on the left side of the screen.
April, 2016
or Manual Weight entry method. The
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