How To Resolve Envelope Sealing Issues - Pitney Bowes Connect+ Series Operator's Manual

Troubleshooting

How to resolve envelope sealing issues

Description: Envelope(s) not sealing or not sealing properly.
Possible Cause
No E-Z Seal® Sealing Solution in the envelope sealant
bottle, or bottle is placed incorrectly.
Moistener pad assembly is dirty or worn.
Moistener pad assembly is not installed properly; there is
a slight gap between the assembly and the feed deck.
(Connect+ 500W / SendPro™ P1500, Connect+ 1000, and
Connect+ 2000systems only.)
Envelopes are not positioned on the feed deck correctly,
or side guide is out too far.
Envelope flap dimensions are not within acceptable
range.
System is not filling with E-Z Seal® Sealing Solution
(Connect+ 3000 systems only.)
Description: Leading edge (first half) of envelope is not sealing; trailing edge envelope (second half) is
getting wet.
Pitney Bowes Connect+ Series Operator Guide
Solution
Remove the envelope sealant bottle and reposition or
refill.
Clean or replace the moistener pad assembly.
Remove the moistener pad assembly and slide it back into
place.
Ensure that the envelopes are prepared and placed on the
feed deck correctly.
Use envelopes that meet the flap depth dimensions for
sealing.
1. Check that there is enough E-Z Seal® sealing
solution in the envelope sealant bottle. Refill if
necessary.
2. Re-install the envelope sealant bottle. Hold the
bottle up straight as you re-install.
3. Remove or lift the moistener pad assembly to see if
trough has filled with sealant.
4. If the trough does not feel with sealant, remove the
wick. Let the trough fill and reinstall the wick.
If this becomes a regular occurrence,
April, 2016
replace the wick.
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