Pitney Bowes Connect+ Series Operator's Manual page 154

2. Check on the option button for I want to use Cost Accounts. Click on the appropriate check box
to enable the additional following cost account options:
Require cost account for all shipments
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Require cost account for adding postage
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3. You can also use the Cost Accounts screen to add new accounts, import cost accounts, export
existing cost accounts, or deactivate existing accounts. Refer to
Accounts for more information.
Filing an insurance claim
If you insured your USPS, or specified a Declared Value for UPS or FedEx, you can file a claim for the
shipment should it be lost or damaged.
You can file an insurance claim using the SendPro™Online Shipping Solution. Please contact your
administrator.
1. From the History menu, choose File Insurance Claim.
2. This opens the History screen with the tab for Shipments selected and displaying recent shipments
that are insured.
3. Find the insured shipping label in the list (or search for it - refer to
SendPro™).
4. Click the > arrow in the left of the column list to reveal complete details for the insured shipping
label.
5. Click the File Insurance Claim button. You'll be taken to the carrier's web site. Once there, fill out
the required information to file a claim.
Search for a shipment in SendPro™
1. From the Home screen select the History button. menu, select Shipping & Postage History or
click View all next to Track Your Packages on the Home screen.
Pitney Bowes Connect+ Series Operator Guide April, 2016
SendPro Online Shipping Solution
How to import or export Cost
How to search for a shipment in
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