How To Obtain Help; Preparations For Contacting Huawei; Collecting Troubleshooting Information; Making Debugging Preparations - Huawei OceanStor V5 Series Parts Replacement

OceanStor V5 Series
Parts Replacement
If a tough or critical problem persists in routine maintenance or troubleshooting,
contact Huawei for technical support.

9.1 Preparations for Contacting Huawei

9.2 How to Use the Document
9.3 How to Obtain Help from Website
9.4 Ways to Contact Huawei
9.1 Preparations for Contacting Huawei
To better solve the problem, you need to collect troubleshooting information and
make debugging preparations before contacting Huawei.

9.1.1 Collecting Troubleshooting Information

You need to collect troubleshooting information before troubleshooting.
You need to collect the following information:
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9.1.2 Making Debugging Preparations

When you contact Huawei for help, the technical support engineer of Huawei
might assist you to do certain operations to collect information about the fault or
rectify the fault directly.
Issue 15 (2019-12-30)
Name and address of the customer
Contact person and telephone number
Time when the fault occurred
Description of the fault phenomena
Device type and software version
Measures taken after the fault occurs and the related results
Troubleshooting level and required solution deadline
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How to Obtain Help

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