A How To Obtain Help; Preparations For Contacting Huawei; Collecting Troubleshooting Information - Huawei OceanStor 2000 V3 Series Features Manual

OceanStor V3 Series
HyperMetro Feature Guide for Block
If a tough or critical problem persists in routine maintenance or troubleshooting, contact
Huawei for technical support.
A.1 Preparations for Contacting Huawei
To better solve the problem, you need to collect troubleshooting information and make
debugging preparations before contacting Huawei.
A.2 How to Use the Document
Huawei provides guide documents shipped with the device. The guide documents can be used
to handle the common problems occurring in daily maintenance or troubleshooting.
A.3 How to Obtain Help from Website
Huawei provides users with timely and efficient technical support through the regional
offices, secondary technical support system, telephone technical support, remote technical
support, and onsite technical support.
A.4 Ways to Contact Huawei
Huawei Technologies Co., Ltd. provides customers with comprehensive technical support and
service. For any assistance, contact our local office or company headquarters.
A.1 Preparations for Contacting Huawei
To better solve the problem, you need to collect troubleshooting information and make
debugging preparations before contacting Huawei.
A.1.1 Collecting Troubleshooting Information
You need to collect troubleshooting information before troubleshooting.
You need to collect the following information:
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Issue 05 (2018-01-30)
Name and address of the customer
Contact person and telephone number
Time when the fault occurred
Description of the fault phenomena
Device type and software version
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