A How To Obtain Help; Preparations For Contacting Huawei; Collecting Troubleshooting Information - Huawei N2000H V3 User Manual

N2000H V3 Appliance
User Guide
If a tough or critical problem persists in routine maintenance or troubleshooting, contact
Huawei for technical support.
A.1 Preparations For Contacting Huawei
To better solve the problem, you need to collect troubleshooting information and make
debugging preparations before contacting Huawei.
A.2
Huawei provides guide documents shipped with the device. The guide documents can be used
to handle the common problems occurring in daily maintenance or troubleshooting.
A.3
Huawei provides users with timely and efficient technical support through the regional offices,
secondary technical support system, telephone technical support, remote technical support,
and onsite technical support.
A.4
Huawei Technologies Co., Ltd. provides customers with comprehensive technical support and
service. For any assistance, contact our local office or company headquarters.
A.1 Preparations For Contacting Huawei
To better solve the problem, you need to collect troubleshooting information and make
debugging preparations before contacting Huawei.
A.1.1 Collecting Troubleshooting Information
You need to collect troubleshooting information before troubleshoot.
You need to collect the following information:
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Issue 04 (2018-11-06)
A
How to Use the Document
How to Obtain Help from Website
Ways to Contact Huawei
Name and address of the customer
Contact person and telephone number
Time when the fault occurred
Description of the fault phenomena
Device type and software version
Measures taken after the fault occurs and the related results
Troubleshooting level and required solution deadline
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