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Huawei OceanStor S5000 Series Routine Maintenance

Huawei OceanStor S5000 Series Routine Maintenance

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OceanStor S5000 Series Storage System
V100R002
Routine Maintenance
Issue
01
Date
2010-04-20
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.

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  • Page 1 OceanStor S5000 Series Storage System V100R002 Routine Maintenance Issue Date 2010-04-20 Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 2 All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope.

  • Page 3: Table Of Contents

    OceanStor S5000 Series Storage System Routine Maintenance Contents Contents About This Document........................1 1 Safety Operation Guide......................1-1 1.1 Alarm and Safety Symbols..........................1-2 1.2 ESD.................................1-2 1.3 Laser................................1-3 1.4 Using Fibers with Safety..........................1-3 1.5 Short Circuit..............................1-4 1.6 Operations on the Equipment with Power On....................1-4 1.7 Precautions for Using the OSM........................1-5...
  • Page 4 OceanStor S5000 Series Storage System Contents Routine Maintenance 5.8 Checking the Status of the FC Host Port.......................5-13 5.9 Browsing Current Alarms..........................5-14 5.10 Browsing History Alarms..........................5-15 5.11 Querying the Information About the RAID Group..................5-18 A Maintenance Recording Form....................A-1 B Acronyms and Abbreviations ....................B-1...
  • Page 5 OceanStor S5000 Series Storage System Routine Maintenance Figures Figures Figure 3-1 Save As dialog box of exporting configuration data................3-3 Figure 3-2 Save As dialog box of exporting system configuration status............3-4 Figure 3-3 Download History Faults dialog box of exporting alarms...............3-6 Figure 3-4 Save As dialog box of exporting Logs....................3-7...
  • Page 7 OceanStor S5000 Series Storage System Routine Maintenance Tables Tables Table 1-1 Safety symbols stuck to the equipment....................1-2 Table 2-1 Maintenance items and periods......................2-2 Table 2-2 Tools required for the routine maintenance..................2-3 Table 3-1 Parameter description of fault query interface..................3-5 Table 3-2 Parameter description of query log interface..................3-7 Table 4-1 Equipment room environment standard....................4-2...

  • Page 9: About This Document

    About This Document About This Document Purpose This document describes the routine maintenance items of the OceanStor S5000 series storage system, including OceanStor S5300, OceanStor S5500, OceanStor S5600 and OceanStor S6800E (hereinafter referred to as the S5000), including the maintenance purpose, maintenance periods, maintenance standard, and maintenance steps.
  • Page 10 OceanStor S5000 Series Storage System About This Document Routine Maintenance Chapter Description 1 Safety Operation Guide This section describes guidelines to safety operations during routine maintenance. The guidelines consist of the safety regulations for humans and the equipment. These guidelines must be followed to avoid injuries to humans or damage to equipment.
  • Page 11 OceanStor S5000 Series Storage System Routine Maintenance About This Document General Conventions The general conventions that may be found in this document are defined as follows. Convention Description Times New Roman Normal paragraphs are in Times New Roman. Boldface Names of files, directories, folders, and users are in boldface.
  • Page 12 OceanStor S5000 Series Storage System About This Document Routine Maintenance Convention Description > Multi-level menus are in boldface and separated by the ">" signs. For example, choose File > Create > Folder. Keyboard Operations The keyboard operations that may be found in this document are defined as follows.

  • Page 13: Safety Operation Guide

    OceanStor S5000 Series Storage System Routine Maintenance 1 Safety Operation Guide Safety Operation Guide About This Chapter This section provides guidelines to safety operations during routine maintenance. The guidelines consist of the safety regulations for humans and the equipment. These guidelines must be followed to avoid injuries to humans or damage to equipment.

  • Page 14: Alarm And Safety Symbols

    OceanStor S5000 Series Storage System 1 Safety Operation Guide Routine Maintenance 1.1 Alarm and Safety Symbols When you install and maintain the equipment, observe the precautions indicated by the alarm and safety symbols to prevent personal injury or equipment damage.

  • Page 15: Laser

    OceanStor S5000 Series Storage System Routine Maintenance 1 Safety Operation Guide Wear the ESD-preventive wrist strap, ESD-preventive gloves, and ESD-preventive clothes before installing or replacing the device. Otherwise, the static electricity of your body may damage the ESSDs on the circuit board.

  • Page 16: Short Circuit

    OceanStor S5000 Series Storage System 1 Safety Operation Guide Routine Maintenance DANGER The laser beam at the optical interface board or from the fiber may cause injuries to eyes. Do not stare into the optical interface or fiber connector during installation and maintenance of optical interface boards or fibers.

  • Page 17: Precautions For Using The Osm

    OceanStor S5000 Series Storage System Routine Maintenance 1 Safety Operation Guide Power-on and Power-off DANGER Before checking the device and cables, ensure that all the power supplies of the system have been powered off; otherwise, false or loose connection of cables may cause personal injury or equipment damage.
  • Page 18 OceanStor S5000 Series Storage System 1 Safety Operation Guide Routine Maintenance Do not modify the name and Internet Protocol (IP) address of the computer where the OSM server is installed, unless required. Otherwise, the communication between the OSM server and the device may fail.

  • Page 19: Overview Of Routine Maintenance

    OceanStor S5000 Series Storage System Routine Maintenance 2 Overview of Routine Maintenance Overview of Routine Maintenance About This Chapter This section describes the purpose, items and required tools for routine maintenance. 2.1 Purpose of Routine Maintenance This section describes the purpose of routine maintenance.

  • Page 20: Purpose Of Routine Maintenance

    OceanStor S5000 Series Storage System 2 Overview of Routine Maintenance Routine Maintenance 2.1 Purpose of Routine Maintenance This section describes the purpose of routine maintenance. Check the current status of the equipment to determine the working condition of the equipment and to locate a fault in time.

  • Page 21: Tools Required For Routine Maintenance

    OceanStor S5000 Series Storage System Routine Maintenance 2 Overview of Routine Maintenance 2.3 Tools Required for Routine Maintenance This section describes tools required for routine maintenance. Table 2-2 lists the tools required for the maintenance. Table 2-2 Tools required for the routine maintenance...

  • Page 23: Information Collection

    OceanStor S5000 Series Storage System Routine Maintenance 3 Information collection Information collection About This Chapter This section describes some necessary preparations before the routine maintenance. The preparations can ensure that the data of the system is restored when accidents happen during the maintenance.

  • Page 24: Exporting Configuration Data

    OceanStor S5000 Series Storage System 3 Information collection Routine Maintenance 3.1 Exporting Configuration Data This section describes the steps for exporting configuration data. Context The configuration data includes the information about RAID groups, mapping configuration of LUNs, disks, IP addresses of the iSCSI host ports, and rate of the FC host ports.

  • Page 25: Exporting The System Configuration Status

    OceanStor S5000 Series Storage System Routine Maintenance 3 Information collection Figure 3-1 Save As dialog box of exporting configuration data Step 7 Click Save and the configuration data is exported. Step 8 Check whether the operation is successful. If the exported file is displayed under the path you assigned, the configuration data operation is successful.

  • Page 26: Figure 3-2 Save As Dialog Box Of Exporting System Configuration Status

    OceanStor S5000 Series Storage System 3 Information collection Routine Maintenance CAUTION The exported configuration status file is *.TXT file. The file name is OSM_sysconfig.txt by default. Do not modify the configuration status file. You can perform the operation on the primary controller only.

  • Page 27: Exporting Alarms

    OceanStor S5000 Series Storage System Routine Maintenance 3 Information collection Step 8 Check whether the operation succeeded. If the exported file is displayed under the path you assigned, the configuration data operation succeeded. ----End 3.3 Exporting Alarms This section describes the steps for exporting alarms.

  • Page 28: Exporting Logs

    OceanStor S5000 Series Storage System 3 Information collection Routine Maintenance Figure 3-3 Download History Faults dialog box of exporting alarms Step 7 Enter the file name in the Please enter the file name dialog box. Step 8 Select the file type in the Please select the file type drop-down list box.

  • Page 29: Figure 3-4 Save As Dialog Box Of Exporting Logs

    OceanStor S5000 Series Storage System Routine Maintenance 3 Information collection Table 3-2 Parameter description of query log interface Parameter Description Log Type This parameter indicates the log type. The following two types are supported: Run: It is the log generated when the system is running.
  • Page 30 OceanStor S5000 Series Storage System 3 Information collection Routine Maintenance Step 8 Click Save to export the log information. Step 9 Check whether the operation is successful. If the exported file is displayed under the path you assigned, exporting log information operation is successful.

  • Page 31: On-Site Routine Maintenance Guide

    OceanStor S5000 Series Storage System Routine Maintenance 4 On-Site Routine Maintenance Guide On-Site Routine Maintenance Guide About This Chapter This section describes the on-site routine maintenance items and methods. 4.1 Checking the Environment of the Equipment Room This section describes the environment standard of the equipment room.

  • Page 32: Checking The Environment Of The Equipment Room

    OceanStor S5000 Series Storage System 4 On-Site Routine Maintenance Guide Routine Maintenance 4.1 Checking the Environment of the Equipment Room This section describes the environment standard of the equipment room. Reference Standard The carrier-class devices have high requirements on the running environment. They are usually installed in the special equipment room and equipped with the special air conditioner and the redundant power supply system.

  • Page 33: Table 4-2 Internal Environment Standard Of The Rack

    OceanStor S5000 Series Storage System Routine Maintenance 4 On-Site Routine Maintenance Guide Reference Standard The checking items mainly include the layout of the power cables and the pasting of the service cable labels. The specific checking items are shown in Table 4-2.

  • Page 34: Checking The Status Of The S5000 Controller Subrack Indicators

    OceanStor S5000 Series Storage System 4 On-Site Routine Maintenance Guide Routine Maintenance Check that power cables and service cables are laid out neatly and orderly, and consistent with other cables in the equipment room. Check that the cable labels. Check that the free slots are covered by filler panels.

  • Page 35: Figure 4-1 Description Of The S5000 Controller Subrack Indicators On The Front Panel

    OceanStor S5000 Series Storage System Routine Maintenance 4 On-Site Routine Maintenance Guide Figure 4-1 Description of the S5000 controller subrack indicators on the front panel Power indicator of the Startup/alarm indicator of the controller subrack controller subrack Running indicator of disk...

  • Page 36: Figure 4-2 Description Of The S5000 Controller Subrack Indicators On The Rear Panel

    OceanStor S5000 Series Storage System 4 On-Site Routine Maintenance Guide Routine Maintenance Modul Indicator Color Status Description indicator of The disk is normal. disk The indicators on the rear panel of the S5000 controller subrack are shown in Figure 4-2.

  • Page 37: Table 4-4 Description Of The S5000 Controller Subrack Indicators On The Rear Panel

    OceanStor S5000 Series Storage System Routine Maintenance 4 On-Site Routine Maintenance Guide Table 4-4 Description of the S5000 controller subrack indicators on the rear panel Modul Indicator Color Status Description Fan running/ Green The fans work normally. module alarm indicator An alarm is generated on the fans.
  • Page 38 Storage System Troubleshooting. If the fan running/alarm indicator is red, see “Turning On of the Fan Alarm Indicator” in the OceanStor S5000 Series Storage System Troubleshooting. If the power running/alarm indicator is orange and blinking, power on the PEM again. If the running/alarm indicator is still orange and blinking, change the PEM.

  • Page 39: Checking Indicator Status Of The D200 Disk Subrack

    System Troubleshooting. If the link indicator of the FC host port is off, see “The FC Port Link Down” in the OceanStor S5000 Series Storage System Alarm Reference. If the link indicator of the iSCSI host port is off, see the “The iSCSI Host Port Link...

  • Page 40: Table 4-5 Description Of The D200 Disk Subrack Indicators On The Front Panel

    OceanStor S5000 Series Storage System 4 On-Site Routine Maintenance Guide Routine Maintenance Table 4-5 Description of the D200 disk subrack indicators on the front panel Module Indicator Color Status Description System Disk subrack Green The D200 disk subrack is powered...

  • Page 41: Figure 4-4 Description Of The D200 Disk Subrack Indicators On The Rear Panel

    OceanStor S5000 Series Storage System Routine Maintenance 4 On-Site Routine Maintenance Guide Figure 4-4 Description of the D200 disk subrack indicators on the rear panel 1 2 3 Power running indicator Power alarm indicator Fan alarm indicator Expander port link indicator...
  • Page 42 If the fault persists, contact the technical support engineers. If the disk alarm/location indicator is red, see “Turning On of the Disk Alarm/Location Indicator” in the OceanStor S5000 Series Storage System Troubleshooting. If the fan running/alarm indicator is red, see “Turning On of the Disk Alarm/Location...
  • Page 43 OceanStor S5000 Series Storage System Routine Maintenance 4 On-Site Routine Maintenance Guide contact the technical support engineers. ----End Issue 01 (2010-04-20) Huawei Proprietary and Confidential 4-13 Copyright © Huawei Technologies Co., Ltd.

  • Page 45: Routine Maintenance Guide Of The Osm

    OceanStor S5000 Series Storage System Routine Maintenance 5 Routine Maintenance Guide of the OSM Routine Maintenance Guide of the OSM About This Chapter This section describes the maintenance items through the OSM. CAUTION During the routine maintenance through the OSM, be aware of the following precautions: The OSM starts and runs normally.
  • Page 46 OceanStor S5000 Series Storage System 5 Routine Maintenance Guide of the OSM Routine Maintenance 5.9 Browsing Current Alarms This section describes how to browse current alarms through the OSM. 5.10 Browsing History Alarms This section describes how to browse history alarms through the OSM.

  • Page 47: Checking The Status Of The S5000 Controller Subrack

    OceanStor S5000 Series Storage System Routine Maintenance 5 Routine Maintenance Guide of the OSM 5.1 Checking the Status of the S5000 Controller Subrack This section describes how to check the S5000 controller subrack through the OSM. Reference Standard No new alarms related to the controller subrack are displayed on the alarm interface.

  • Page 48: Checking The Status Of The Battery

    OceanStor S5000 Series Storage System 5 Routine Maintenance Guide of the OSM Routine Maintenance Parameter Description PEM xx xx indicates the power supply ID. The running status of the power supply on the controller subrack is shown as follows: Normal: indicates that the power supply is running normally.

  • Page 49: Table 5-2 Parameter Description Of Battery Status Interface

    OceanStor S5000 Series Storage System Routine Maintenance 5 Routine Maintenance Guide of the OSM Procedure Step 1 Log in to the OSM. Step 2 On the main menu, click Device. Step 3 In the navigation tree, click Controller Subrack xx (xx indicates the controller subrack ID).

  • Page 50: Checking The Status Of The Fan

    “The Battery Status Is Abnormal” in the OceanStor S5000 Series Storage System Alarm Reference. If an alarm that is related to the battery is displayed on the alarm interface, handle it by referring to the suggestion in the alarm items.

  • Page 51: Checking The Status Of The Power Supply

    If the running status of the fan is Fault, see “Fan Failure” in the OceanStor S5000 Series Storage System Alarm Reference. If an alarm that is related to the fan is displayed on the alarm interface, handle it by referring to the suggestion in the alarm items.

  • Page 52: Checking The Status Of The D200 Disk Subrack

    “The PEM Status Is Abnormal” in the OceanStor S5000 Series Storage System Alarm Reference. If an alarm that is related to the PEM is displayed on the alarm interface, handle it by referring to the suggestion in the alarm items.

  • Page 53: Table 5-5 Parameter Description Of The D200 Disk Subrack Status Interface

    OceanStor S5000 Series Storage System Routine Maintenance 5 Routine Maintenance Guide of the OSM Procedure Step 1 Log in to the OSM. Step 2 On the main menu, click Device. In the navigation, click Disk Subrack xx (xx indicates the hard disk subrack ID).

  • Page 54: Checking The Status Of The Disk

    OceanStor S5000 Series Storage System 5 Routine Maintenance Guide of the OSM Routine Maintenance 5.6 Checking the Status of the Disk This section describes how to check the disk through the OSM. Reference Standard No new alarms related to the disk are displayed on the alarm interface.
  • Page 55 OceanStor S5000 Series Storage System Routine Maintenance 5 Routine Maintenance Guide of the OSM Parameter Description Associate Disk The associated status between the disk and the other disks. The location of the associated disk will be indicated if there is an associtation.

  • Page 56: Checking The Status Of The Iscsi Host Port

    “The Hard Disk Is Faulty” in the OceanStor S5000 Series Storage System Alarm Reference. If an alarm that is related to the disk is displayed on the alarm interface, handle it by referring to the suggestion in the alarm items.

  • Page 57: Checking The Status Of The Fc Host Port

    OceanStor S5000 Series Storage System Routine Maintenance 5 Routine Maintenance Guide of the OSM Parameter Description iSCSI Target This parameter indicates the name of an iSCSI target. Name iSCSI Target This parameter indicates the port of an iSCSI target. Port iSCSI This parameter indicates the name of an iSCSI initiator.

  • Page 58: Browsing Current Alarms

    OceanStor S5000 Series Storage System 5 Routine Maintenance Guide of the OSM Routine Maintenance Parameter Description Port Number This parameter indicates the number of an FC host port. If the type of host port module is 2*FC, the port number is x0 and x1 (x indicates the host port module ID).

  • Page 59: Browsing History Alarms

    OceanStor S5000 Series Storage System Routine Maintenance 5 Routine Maintenance Guide of the OSM NOTE On the methods of setting the Trap IP, see the OceanStor S5000 Storage System Initial Configuration Guide. Procedure Step 1 Log in to the OSM.

  • Page 60: Table 5-10 Parameter Description Of History Fault Query Interface

    OceanStor S5000 Series Storage System 5 Routine Maintenance Guide of the OSM Routine Maintenance Reference Standard User can browse history alarms in the operation interface. Precaution The history alarms include the history fault and the history event. If you set two or more query parameters, only the history alarms that meet all the set conditions are displayed.

  • Page 61: Table 5-12 Parameter Description Of History Fault Interface

    OceanStor S5000 Series Storage System Routine Maintenance 5 Routine Maintenance Guide of the OSM Parameter Description Alarm Module The parameter indicates the module that a alarm belongs to. The log module includes Device,iSCSI Target, RAID, System, WebUI, FC, Pool, HyperCopy, HyperImage, HyperMirror, Agent, iSCSI Initiator, EPL, and Coffer.

  • Page 62: Querying The Information About The Raid Group

    OceanStor S5000 Series Storage System 5 Routine Maintenance Guide of the OSM Routine Maintenance Table 5-13 Parameter description of history event interface Parameter Description Alarm Time The parameter indicates the time when an alarm event is generated. The format is YYYY-MM-DD hh:mm:ss.

  • Page 63: Table 5-14 Parameter Description Of Raid Group Information Interface

    Exception Handling If the status of the RAID group is Fault, see “RAID Group Failed to Work Properly” in the OceanStor S5000 Series Storage System Alarm Reference. Issue 01 (2010-04-20) Huawei Proprietary and Confidential 5-19 Copyright © Huawei Technologies Co., Ltd.
  • Page 64 If the status of the RAID group is Degrade, see “RAID Group Is Degraded” in the OceanStor S5000 Series Storage System Alarm Reference or the “Degraded RAID Group” in the OceanStor S5000 Series Storage System Troubleshooting. If an alarm that is related to the RAID group is displayed on the alarm interface, handle it by referring to the suggestion in the alarm items.

  • Page 65: A Maintenance Recording Form

    OceanStor S5000 Series Storage System Routine Maintenance A Maintenance Recording Form Maintenance Recording Form This form is used to record the status of the maintenance items. Maintenance Item Status Remarks Owner Checking the environment □Normal □ of the Equipment Room...
  • Page 66 OceanStor S5000 Series Storage System A Maintenance Recording Form Routine Maintenance Maintenance Item Status Remarks Owner Browsing Current Alarms □Normal □ Abnormal Browsing History Alarms □Normal □ Abnormal Querying the information of □Normal □ RAID Group Abnormal Exporting Configuration □Normal □...

  • Page 67: B Acronyms And Abbreviations

    OceanStor S5000 Series Storage System Routine Maintenance B Acronyms and Abbreviations Acronyms and Abbreviations Fiber Channel Field Replaceable Unit File Transfer Protocol Internet Protocol iSCSI Internet Small Computer Systems Interface Logical Unit Number OceanStor Storage Management OTDR Optical Time Domain Reflectometer...
  • Page 68 OceanStor S5000 Series Storage System B Acronyms and Abbreviations Routine Maintenance Uninterrupted Power Supply Huawei Proprietary and Confidential Issue 01 (2010-04-20) Copyright © Huawei Technologies Co., Ltd.

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