H Getting Help; Collecting Fault Information; Preparing For Debugging; Using Product Documentation - Huawei ES3000 V5 User Manual

ES3000 V5 NVMe PCIe SSD
User Guide
If you encounter any problems during routine maintenance or troubleshooting, contact
Huawei technical support engineers.
H.1 Collecting Fault Information
Before troubleshooting, obtain the following information:
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H.2 Preparing for Debugging
When you seek Huawei technical support, Huawei technical support engineers may assist you
in performing some operations to further collect fault information or rectify the fault.
Before contacting technical support engineers, prepare the spare parts for boards and port
modules, screwdrivers, screws, serial cables, and network cables.
H.3 Using Product Documentation
Huawei provides the documents delivered with the equipment. This document provides
guidance for you to solve common problems that occur during routine maintenance or
troubleshooting.
To better rectify the fault, you are advised to use the guide before contacting Huawei technical
support engineers.
Issue 07 (2019-03-19)
Customer company and address
Contact person and telephone number
Time when the fault occurred
Detailed fault symptom
Device type and software version
Any measures taken and effects
Fault severity and expected rectification deadline
Copyright © Huawei Technologies Co., Ltd.
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Getting Help

H Getting Help

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