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Avaya Communication Server 1000M Single Group Manual

Avaya Communication Server 1000M Single Group Manual

Hospitality integrated voice services fundamentals
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Hospitality Integrated Voice Services
Fundamentals
Avaya Communication Server 1000
Release 7.6
NN43001-559
Issue 06.01 Standard
March 2013

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  • Page 1 Hospitality Integrated Voice Services Fundamentals Avaya Communication Server 1000 Release 7.6 NN43001-559 Issue 06.01 Standard March 2013...
  • Page 2 Product provided by Avaya including the selection, arrangement and Avaya, Avaya's agents, servants and employees against all claims, design of the content is owned either by Avaya or its licensors and is lawsuits, demands and judgments arising out of, or in connection with,...
  • Page 3 Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation and Product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party.
  • Page 4 Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Contents Chapter 1: New in this release................... Features..............................9 Other................................. 9 Revision history..........................9 Chapter 2: Introduction...................... Subject..............................11 Note on legacy products and releases..................... 11 Applicable systems........................... 11 Intended audience............................ 12 Conventions.............................. 12 Terminology............................12 Related information........................... 12 Publications............................12 Online...............................
  • Page 6 Chapter 5: Installation and configuration................. Contents..............................37 Introduction............................... 38 System software configuration task summary list................38 Hospitality Integrated Voice Services card installation and configuration summary......39 LD 15: Program ICI keys for Hospitality Integrated Voice Services..........40 System software configuration........................42 LD 17: Define the BGD terminal port....................
  • Page 7 CLI System Maintenance menu........................ 79 Archive Database..........................80 Restore Database..........................81 Card Restart............................. 81 Help display............................81 CLI Protected Administration menu......................82 Password Editor..........................83 Functionality Upgrade........................83 Software upgrade..........................84 Administrator BUI Reset Password command................. 85 Help display............................85 CLI Port Maintenance Menu........................
  • Page 8 Hospitality Integrated Voice Services Fundamentals March 2013...

  • Page 9: Chapter 1: New In This Release

    There are no updates to the feature descriptions in this document. Other Revision history March 2013 Standard 06.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.6 January 2012 Standard 05.04. This document is up-issued to support the removal of content for outdated features, hardware, and system types.
  • Page 10 Documentation Library. This document contains information previously contained in the following legacy document, now retired: Meridian Integrated Voice Services: Description, Installation, Administration, and Maintenance (555-3001-103). Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 11: Chapter 2: Introduction

    Chapter 2: Introduction This document is a global document. Contact your system supplier or your Avaya representative to verify that the hardware and software described are supported in your area. Subject This document explains how to install, configure, administer, and maintain the Avaya Hospitality Integrated Voice Services card.

  • Page 12: Intended Audience

    This section lists information sources that relate to this document. Publications The following publications are referenced in this document: • Avaya Electronic Switched Network Reference: Signaling and Transmission Guidelines (NN43001-280) • Avaya Features and Services Fundamentals (NN43001-106) Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 13: Online

    • Avaya Software Input/Output Reference: System Messages (NN43001-712) • Avaya Communication Server 1000E Planning and Engineering (NN43041-220) Online To access Avaya documentation online, click the Technical Documentation link under Support & Training on the Avaya home page: http://www.avaya.com Hospitality Integrated Voice Services Fundamentals...
  • Page 14 Introduction Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 15: Chapter 3: Description

    Chapter 3: Description Contents This section contains information on the following topics: Introduction on page 15 Guest and staff operation on page 15 Administration on page 16 System options on page 16 Additional features on page 17 Functional description on page 18 Background Terminal Facility on page 19 Security...

  • Page 16: Administration

    Services option can serve eight simultaneous callers. Note: Avaya recommends the 2-port option for facilities with up to 200 rooms, the 4-port option for up to 500 rooms, and the 8-port option for up to 1,000 rooms. Figure 1: Hospitality Integrated Voice Services in the system on page 17 shows the position of Hospitality Integrated Voice Services in the system.

  • Page 17: Additional Features

    The Hospitality Integrated Voice Services card can be installed in the following: • Intelligent Peripheral Equipment (IPE) shelf • Avaya CS 1000 Media Gateway 1000E (Avaya MG 1000E) The Hospitality Integrated Voice Services card connects to the background (BGD) terminal through an RS-232 interface.

  • Page 18: Functional Description

    An additional agentless ACD queue can be configured to which Hospitality Integrated Voice Services directs guests following AWU and DND requests. The additional ACD queue is configured as a service menu. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 19: Background Terminal Facility

    Functional description Figure 2: Dial access to Hospitality Integrated Voice Services Note: The DNs in Figure 2: Dial access to Hospitality Integrated Voice Services on page 19 represent examples only. When a guest calls AWU or DND, the call is redirected to the Hospitality Integrated Voice Services ports.

  • Page 20: Security

    • Backup and restore operations • Application patching/bug fixes Avaya provides the customer with a keycode to enable installation of any upgrade. The keycode is entered through the Command Line Interface (CLI) under the Functionality Upgrade menu. The keycode is 24 characters in length and is entered in three sets of eight digits each, called keycode1, keycode 2, and keycode 3.

  • Page 21: Physical Description

    Physical description Changing the number of active ports 1. Disable the Hospitality Integrated Voice Services card in LD 32. 2. Enter the CLI. 3. Select the Functionality Upgrade menu. 4. Select Modify to change the maximum number of ports available. 5.

  • Page 22: Faceplate Description

    Description Figure 3: Hospitality Integrated Voice Services card Faceplate description This section describes the Hospitality Integrated Voice Services card faceplate characteristics. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 23: Backplane Connections Through The Ethernet Adapter

    Physical description Card LED The Hospitality Integrated Voice Services card faceplate provides a red card LED to indicate the status of the card. The card LED also indicates the card's self-test results during power- up or insertion into an operating system. The LED indicates the following: •...
  • Page 24 Figure 6: The Ethernet adapter and the NTBK48AA cable on page 51 and Table 16: RJ-45 cross-over (Ethernet) cable pinouts on page 52 on Table 16: RJ-45 cross- over (Ethernet) cable pinouts on page 52. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...
  • Page 25 Physical description Figure 5: NT5D52AC Ethernet adapter Hospitality Integrated Voice Services Fundamentals March 2013...
  • Page 26 Description Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 27: Chapter 4: Engineering Guidelines

    Introduction The general system engineering guidelines are described in , Communication Server 1000M and Meridian 1: Large System Planning and Engineering NN43021-220, and Avaya Communication Server 1000E Planning and Engineering NN43041–220. The following information deals specifically with engineering guidelines for the Hospitality Integrated Voice Services planning and implementation.

  • Page 28: Hospitality Integrated Voice Services Real-Time Impact

    The Hospitality Integrated Voice Services real-time impact on the system compares to a Digital Line Card (DLC). For more information about real-time impact, refer to, Communication Server 1000M and Meridian 1: Large System Planning and Engineering (NN43021-220), and Avaya Communication Server 1000E Planning and Engineering (NN43041-220).

  • Page 29: System Resource And Network Requirements

    System hardware engineering Hospitality Integrated Voice Services cards are available in port-size options of 2, 4, and 8 ports. Each card requires one slot in an IPE shelf, and Avaya CS 1000 Media Gateway 1000E Hospitality Integrated Voice Services Fundamentals...

  • Page 30: System Compatibility

    Engineering guidelines (Avaya MG 1000E). Table 1: Recommended port-size option for various facility sizes page 30 lists recommended port-size options for various facility sizes that Hospitality Integrated Voice Services must serve. Table 1: Recommended port-size option for various facility sizes...

  • Page 31: Power Requirements

    PMS system, only one Hospitality Integrated Voice Services card can be installed per system. Note: For Avaya Communication Server 1000 (Avaya CS 1000) systems, refer to the Avaya CS 1000 Planning and Engineering documents to determine how many cards are supported, depending on DSP requirements.

  • Page 32: Hospitality Integrated Voice Services Card Hardware Engineering

    (for Cabinet system Services card to the LAN and terminals. installation) NTBK48AA cable Attaches to the DB-9 connector of the Ethernet adapter to provide a connection to the maintenance and BGD terminals. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 33: Bgd Terminal

    Hospitality Integrated Voice Services uses a BGD terminal to make AWU and DND requests to the system for the guest. The system handles these requests through its existing AWU and DND software. For more information about the BGD terminal, see Avaya Hospitality Features Fundamentals (NN43001-553).

  • Page 34: Access To The Bui

    • Microsoft Internet Explorer 4.01 (or later) with Service Pack 1 (SP1) To access the BUI, open a web browser and enter the address of the Hospitality Integrated Voice Services card web server in the URL field. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 35: Access To The Tui

    Hospitality Integrated Voice Services card hardware engineering Access to the TUI Guests and staff use the TUI to order AWU, DND, and staff services. To access the TUI, use any Dual-Tone Multi-Frequency (DTMF) telephone in the telephone system. The TUI provides a simple DTMF menu-driven system for ordering AWU, DND, and staff services.
  • Page 36 Engineering guidelines Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 37: Chapter 5: Installation And Configuration

    Chapter 5: Installation and configuration Contents This section contains information on the following topics: Introduction on page 38 System software configuration task summary list on page 38 Hospitality Integrated Voice Services card installation and configuration summary page 39 LD 15: Program ICI keys for Hospitality Integrated Voice Services on page 40 System software configuration on page 42...

  • Page 38: Introduction

    5. Define each Hospitality Integrated Voice Services port as an M2616 digital telephone in LD 11. See LD 11: Define Hospitality Integrated Voice Services ports as digital telephones on page 45. Define the Hospitality Integrated Voice Services Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 39: Hospitality Integrated Voice Services Card Installation And Configuration Summary

    46. This step is optional, but necessary if it is desired to automatically transfer the guests to either Avaya CallPilot services or an attendant after they order AWU or DND service. Configured the NCFW prompt to the Avaya CallPilot DN and ensure that the queue is in night service.

  • Page 40: Ld 15: Program Ici Keys For Hospitality Integrated Voice Services

    Services card (ENLC l s c, where l is the loop, s is the shelf, and c is the card). Note: For Avaya CS 1000 systems, the enable command is ENLC s c, where s is the shelf and c is the card.
  • Page 41 Introduction Prompt Response Description TYPE ATT_DATA Attendant Console options CUST Customer number as defined in LD 15 Options One Incoming Call Indicator key/lamp strip Two Incoming Call Indicator key/lamp strips 0–19 LDx Attendant Incoming Call Indicators for listed directory number, where x = 0 –...

  • Page 42: System Software Configuration

    Network group number for Large Systems DNUM Device number, where xx = 0–15 (same as ADAN device number) a...x Designator for AML port USER For background terminal CUST Customer number as defined in LD 15 Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 43: Ld 15: Define Dnd Call Treatment For The System

    System software configuration Table 9: LD 17: Define a BGD terminal port (CS 1000 systems) Prompt Response Description Change TYPE ADAN Action Device And Number ADAN NEW CHG TTY xx Action Device And Number, where xx = 0–15 TTY_TYPE TTY Logical Type Standard TTY Type SDI cabinet number CDNO...

  • Page 44: Ld 23: Define The Acd Data Block

    Integrated Voice Services card. Note: Reserve a range of agent ID numbers for the Hospitality Integrated Voice Services ports. Refer to the information contained in Remote multi-terminal connection through the LAN page 55. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 45: Ld 23: Define The Access Dns

    System software configuration LD 23: Define the access DNs Define three ACD queues with no agents: • AWU access DN • DND access DN • staff access DN Each ACD queue (access DN) must have NCFW to the main ACD DN of the Hospitality Integrated Voice Services card configured.

  • Page 46: Ld 23: Define The Service Dn (Optional)

    Port 0. LD 23: Define the service DN (optional) Define a service DN that transfers guests automatically to either Avaya CallPilot services or to an attendant, after they order AWU or DND service. To define this service DN, access LD 23 from the system terminal and enter the appropriate responses to the prompts.

  • Page 47: Sample Dial Plan For Hospitality Integrated Voice Services

    MAXP Maximum number of ACD agent positions NCFW x...x Night Call Forward DN The DN for Avaya CallPilot or an attendant. The Avaya CallPilot Service menu must be defined first. Sample dial plan for Hospitality Integrated Voice Services Table 15: Sample dial plan for a Hospitality Integrated Voice Services card on page 47 shows a sample dial plan for a Hospitality Integrated Voice Services card.

  • Page 48: Installation Preparation

    PMS requirements limit the number of Hospitality Integrated Voice Services cards to one card per system. Identify the card slot Refer to System compatibility on page 30 for information on identifying the card slot. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 49: Equipment Installation

    Equipment installation Equipment installation Start the installation of the Hospitality Integrated Voice Services card and the external equipment connections associated with the Hospitality Integrated Voice Services card after the following has been done: • verify that the pre-installation preparation has been completed (this includes verifying that all the equipment has been received undamaged) •...

  • Page 50: Install The Hospitality Integrated Voice Services Card

    57) Before these connections are made, attach the NTBK48AA cable to the DB-9 connector of the Ethernet adapter. See Figure 6: The Ethernet adapter and the NTBK48AA cable page 51. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 51: Connect The Hospitality Integrated Voice Services Card To The Lan

    Cabling Note: The TTY port labeled P1 must be permanently connected to an SDI port programmed as a background terminal (BGD). The P2 port is unused in this Hospitality Integrated Voice Services card version. Connect the Hospitality Integrated Voice Services card to the LAN Connect the Hospitality Integrated Voice Services card to the LAN, through the Ethernet adapter, to have access to the BUI.
  • Page 52 PC. Figure 7: I/O connector bracket connection on page 53 illustrates the I/O connector bracket connection to the Hospitality Integrated Voice Services card, the maintenance terminal, the LAN, and PC connections Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 53: Connect The Hospitality Integrated Voice Services Card To The Maintenance Terminal

    Cabling Figure 7: I/O connector bracket connection Connect the Hospitality Integrated Voice Services card to the maintenance terminal Connect the Hospitality Integrated Voice Services card maintenance terminal locally using a direct cable connection or remotely using a modem connection. The maintenance terminal provides access to the CLI on the Hospitality Integrated Voice Services card.
  • Page 54 3. Connect the RJ-11 cable from the modem to the Ethernet port. Table 17: NT5D52AA Ethernet adapter pins Pin Number Signal Description 9-pin serial RS232 Tx (Transmit) connector RS232 Rx (Receive) Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...
  • Page 55 Cabling Pin Number Signal Description GND (Ground) RJ45 Ethernet LAN_Tx+ connector LAN_Tx - LAN_Rx+ LAN_Rx - A remote maintenance terminal can be connected by connecting the NTBK48AA cable to a modem. See Figure 7: I/O connector bracket connection on page 53 for the connection illustration.
  • Page 56 Table 18: LD 23: Print ACD management report. Prompt Response Description Print ACD data. TYPE Schedule Control data block. Agent ID mode. - IDLB (1)-9999 Agent ID Lower Boundary - IDUB IDLB-(9999) Agent ID Upper Boundary Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 57: Connect The Hospitality Integrated Voice Services Card To The Bgd Terminal

    Cabling Note: Ensure that the Agent IDs used for Hospitality Integrated Voice Services meet the following requirements: • fall between the lower and upper boundaries, as printed in the IDLB and IDUB fields. Table 18: LD 23: Print ACD management report. on page 56.

  • Page 58: Hospitality Integrated Voice Services Configuration

    Configuring Hospitality Integrated Voice Services card administration parameters in the on page 62) Configure the BGD terminal Follow the steps in Configuring the BGD terminal on page 59 to configure the BGD terminal. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 59: Configure The Maintenance Terminal

    Hospitality Integrated Voice Services configuration Configuring the BGD terminal 1. Ensure that the BGD terminal was configured in the system software, as described LD 17: Define the BGD terminal port on page 42. 2. Define the interface parameters of the BGD I/O card as follows: •...

  • Page 60: Enter The Keycode Information

    If the Hospitality Integrated Voice Services card cannot be connected to the customer's LAN, a direct connection must be made between the PC and the Hospitality Integrated Voice Services card Ethernet adapter to load the Browser User Interface (BUI) screens. Use a Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...
  • Page 61 Hospitality Integrated Voice Services configuration standard cross-over RJ-45 Ethernet cable and follow the steps in Configuring LAN parameters for a direct connection to a PC on page 61. If the Hospitality Integrated Voice Services card will be connected to a customer's LAN, follow the steps in Entering LAN parameters for a Hospitality Integrated Voice Services card that connects to customer network...

  • Page 62: Configure Hospitality Integrated Voice Services Card Parameters In The Bui

    For minimum browser versions, refer toWeb browser characteristics on page 34. 2. In the URL field of the web browser, enter http://<Hospitality Integrated Voice Services card IP address>/MIVS_bui.htm 3. Press Enter. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...
  • Page 63 Hospitality Integrated Voice Services configuration The MIVS BUI login window opens.. 4. In the MIVS BUI login window, enter the User Name (default = admin) and the Password (default = 000000 [six zeros]), and press Enter. The MIVS BUI Administration Parameters window opens. See Figure 9: MIVS BUI Administration Parameters window on page 63.

  • Page 64: Change User Name And Password To Control Access

    Figure 10: MIVS BUI change password window 2. Enter the old user name (login) and old password in the appropriate fields. 3. Enter the new user name (login) and new password in the appropriate fields. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 65: Configure The Language

    Hospitality Integrated Voice Services configuration The user name (login) can be up to six alphanumeric characters in length. The password can be from one to seven alphanumeric characters in length. 4. Enter the new password (login) again to confirm it. 5.
  • Page 66 4. If using a number to indicate language designation (default), choose a number from 0–5 from the drop-down list. 5. If the administrator selects the character field, assign a character string for the system to designate a language. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 67: Chapter 6: Operation

    Chapter 6: Operation Contents This section contains information on the following topics: Introduction on page 67 Automatic Wake Up (AWU) on page 68 Do Not Disturb (DND) on page 69 Staff operation on page 70 Introduction This chapter describes the operation of Hospitality Integrated Voice Services. Hospitality Integrated Voice Services enables a guest to perform the following functions: •...

  • Page 68: Automatic Wake Up (Awu)

    Changing AWU service 1. The guest dials the AWU access DN from his room. Hello, you have reached the Automatic Wake Up service. Your wake up request is for today (tomorrow) at 'HH:MM'. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 69: Do Not Disturb (Dnd)

    Do Not Disturb (DND) To cancel your wake up request, press 1. To change the time, press 2. To exit, press 2. The guest presses 2 to modify the wake up time. Please enter your wake up time. When done, press the number sign. 3.

  • Page 70: Staff Operation

    To customize either of the greetings that guests hear when they dial into Hospitality Integrated Voice Services, follow the steps in Customizing greetings on page 71. The audio prompts are in italics. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...
  • Page 71 Staff operation Customizing greetings 1. Dial the staff access DN. Please enter the password, followed by the number sign. There is a single customized greeting for all languages. 2. Enter the password on the telephone keypad. To order Do Not Disturb, press 1. To order Automatic Wake Up, press 2. To customize your greeting, press 3.
  • Page 72 Hospitality Integrated Voice Services checks the room's status for DND. 5. Order or cancel DND for the guest the same way a guest does. See Do Not Disturb (DND) on page 69. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 73: Chapter 7: Administration Using The Cli

    Chapter 7: Administration using the CLI Contents This section contains information on the following topics: Introduction on page 74 Log into the CLI on page 74 General administration procedures on page 75 CLI Main Menu on page 76 Help display on page 77 CLI System Administration menu on page 78...

  • Page 74: Introduction

    • Port maintenance, which displays the status of the ports The default password can be changed. If the password is forgotten, reset the password as shown in the following example: Login: rst Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 75: General Administration Procedures

    Log into the CLI Enter keycode1 (8 characters):12345678 Enter keycode2 (8 characters): 81234567 Enter keycode3 (8 characters): 78123456 Passwords have been reset. Login: user A new password can then be assigned by accessing the CLI Protected Administration menu. General administration procedures General administration procedures are that must be followed when modifying default or existing parameters.

  • Page 76: Cli Main Menu

    To access one of the menus, enter the first two letters of the menu, and press Enter. For example, to access the System Administration menu, enter sa, SA, or the long form of the command SAdmin. Enter lo or LO to log out. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 77: Help Display

    CLI Main Menu Figure 12: CLI MIVS submenus on page 77 illustrates the submenus for the CLI Main Menu. After logging in, the various submenus can be accessed; however, the general administration procedures must be followed. Figure 12: CLI MIVS submenus Help display When ? is selected, the system lists the commands that relate to the CLI Main Menu.

  • Page 78: Cli System Administration Menu

    • IP address – the Ethernet IP address; has the same format as the gateway address. Example: login: user Previous user login: Feb 11, 1997 10:00 SAdmin, SMaint, PAdmin, PMaint, LOgout, ?: sa SYstem, ?: sy Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 79: Help Display

    CLI System Maintenance menu System Attributes: card name: agent id: not defined subnet mask: 255.255.248.0 gateway address: 141.226.199.254 IP address: 141.226.199.50 Modify, Save, Cancel: m card name (): first_card agent id: not defined subnet mask (255.255.248.0): gateway address (141.226.199.254): IP address (141.226.199.50): New System Attributes: card name (): first_card agent id: not defined...

  • Page 80: Archive Database

    Note: Avaya recommends archiving the database to a backup disk, particularly if the AWU and DND service greetings will be customized. Customization of the greetings removes the original default greetings from the database.

  • Page 81: Restore Database

    CLI System Maintenance menu Restore Database Disable the Hospitality Integrated Voice Services card using LD 32 before restoring the database. The Restore Database (REstordb) command enables the customer database to be restored to the system PC Card in the lower slot (drive A:). The system copies a set of files from the backup PC Card in the upper slot (drive B:) to the active PC Card in the lower slot (drive A:).

  • Page 82: Cli Protected Administration Menu

    Figure 15: CLI Protected Administration menu on page 82 shows the CLI Protected Administration menu, which provides password administration, and port and software upgrade administration. Figure 15: CLI Protected Administration menu Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 83: Password Editor

    CLI Protected Administration menu Password Editor To change the CLI password, log into the CLI and access the Password Editor menu from the CLI Protected Administration menu. The default or any other password can be changed to a new password. The maximum password length is 10 characters. Example: This example shows how to modify the administrator password: PSweditor, FUpgrade, SWupgrade, ABreset, ?: ps...

  • Page 84: Software Upgrade

    New s/w will be used following MIVS restart. Restart MIVS? (Yes, (No)) Yes 3. After the upgrade is complete, it is safe to remove the PC Card flash card from the upper PC Card slot (drive B:). Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 85: Administrator Bui Reset Password Command

    CLI Port Maintenance Menu Administrator BUI Reset Password command The Administrator BUI Reset Password (ABreset) command enables the password for access to the BUI to be reset. The default password for the BUI is 000000 (six zeros). To reset the BUI password to the default value, follow this example: PSweditor, FUpgrade, SWupgrade, ABReset, ?: abr Reset BUI Administrator Password? (Yes, (No)): Yes Password has been reset.

  • Page 86: Port Status Display

    Table 25: Port Status information Port_ID Port_Status Port_ID Port_Status DISABLE IDLE IDEL TALKING TALKING RINGING (see Note) RINGING (see Note) 7 TALKING Note: Ringing is a very short event. PStatus, ?: Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 87: Help Display

    CLI Port Maintenance Menu Help display The following help information appears when the Help (?) command at the Port Maintenance level is selected. Table 26: Help display - Port Maintenance command Short Command Full Command Description PStatus Displays status of all ports Hospitality Integrated Voice Services Fundamentals March 2013...
  • Page 88 Administration using the CLI Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 89: Chapter 8: Maintenance

    Chapter 8: Maintenance Contents This section contains information on the following topics: Introduction on page 89 Diagnostic tools for troubleshooting on page 90 Hospitality Integrated Voice Services card status LED indicator on page 90 Self-test on page 90 Sanity monitoring on page 92 History file on page 93...

  • Page 90: Diagnostic Tools For Troubleshooting

    Services card by checking the processor, the RAM capacity, the Flash memory, the DSP, and so on. The elements that are self-tested are listed in Table 27: Hospitality Integrated Voice Services card self-test elements on page 91. Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...
  • Page 91 Diagnostic tools for troubleshooting Table 27: Hospitality Integrated Voice Services card self-test elements Item tested Description of action Processor/coprocessor Read and store processor ID. Run processor self- test. DRAM Check the amount of DRAM installed. Perform R/W test. PCI chipset Perform R/W test on selected registers.

  • Page 92: Sanity Monitoring

    (NN43021-700) for more information. The Hospitality Integrated Voice Services card appears as an Extended Digital Line Card (XLDC) to the system in which it is installed. Therefore, all relevant system maintenance Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 93: History File

    Diagnostic tools for troubleshooting commands for an XLDC can be used with the Hospitality Integrated Voice Services card. Enabling and disabling of the ACD digital telephone M2616 is done in LD 32. Table 30: Commands to enable/disable Hospitality Integrated Voice Services channels page 93 lists some of the commands used to control the Hospitality Integrated Voice Services card status and functions.

  • Page 94: Fault Isolation And Correction

    90 for card shows fault codes. test, or problem information on self-test and self- communicating with test on reset. Also, refer to Avaya peripheral equipment. Software Input/Output Reference: System Messages (NN43001-712) for a list of fault codes. Error messages printed Hardware or software Note the various error messages.

  • Page 95: Acquire Failed Message

    Card replacement Acquire failed message In some instances, Hospitality Integrated Voice Services may have more ports equipped than are being used. For example, eight ports were purchased and there are only enough available Agents in the License to support five additional agents. Another possibility is that expansion may have been planned into the purchase of Hospitality Integrated Voice Services, and more ports are equipped than are currently needed.
  • Page 96 The keycode is still on the PC Card that was removed from the faulty Hospitality Integrated Voice Services card. 6. Enable the new card by executing the ENLC l s c command. For Avaya CS 1000 systems, execute the ENLC l s c command.

  • Page 97: Appendix A: Hospitality Integrated Voice Services Product Integrity

    Appendix A: Hospitality Integrated Voice Services product integrity Contents This section contains information on the following topics: Reliability on page 97 Environment specifications on page 97 Electrical regulatory standards on page 98 Reliability Reliability is measured by the Mean Time Between Failure (MTBF). The Hospitality Integrated Voice Services card's MTBF is greater than 88 years.

  • Page 98: Electrical Regulatory Standards

    Table 33: Safety regulations Regulation Identifier Type/country UL 1459 Safety, United States, CALA CSA 22.2 225 Safety, Canada EN 41003 Safety, International Telecom EN 70950/IEC 950 Safety, International Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...
  • Page 99 Electrical regulatory standards Regulation Identifier Type/country BAKOM SR 784.103.12/4.1/1 EMC/Safety (Switzerland) AS3260, TS001–TS004, TS006 Safety/Network (Australia) JATE Safety/Network (Japan) ElectroMagnetic Compatibility (EMC) Table 34: Electro-magnetic emissions on page 99 lists electro-magnetic emissions regulations met by the Hospitality Integrated Voice Services card, along with the country's standard that lists each regulation.
  • Page 100 Hospitality Integrated Voice Services product integrity Regulation identifier Regulatory standard BAKOM SR 784.103.12/4.1/1 EMC/Safety (Switzerland) SS-447-20-22 Sweden EMC standard AS/NZS 3548l EMC (Australia/New Zealand) NFC 98020 France EMC standard Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 101: Glossary

    Three-Party Conference Automatic Call Distribution Application Module Link Attendant Automatic Wake Up Avaya Communication Server 1000 (Avaya CS 1000) Meridian 1 "Background Terminal" facility bits per second busy tone Browser User Interface; an interface that enables the performance of various administrative functions over an intranet through a Web browser...
  • Page 102 Intelligent Peripheral Equipment Incremental Software Management Local Area Network Logic Cell Array Listed Directory Number Light Emitting Diode Mbps Megabits per second Megabyte (1,048,576 bytes) Main Distribution Frame Megahertz MLWU Multi-Language Wake-Up Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...
  • Page 103 XDLC Main Processor Unit Make Set Busy MSPS Miscellaneous/SDI/Peripheral Signaling MTBF Mean Time Between Failures MTTR Mean Time To Repair NCFW Night Call Forward New Flexible Code Not Ready OA&M Operation, Administration, and Maintenance Private Branch Exchange Personal Computer Peripheral Component Interface PC Card PC Memory Card Property Management System...
  • Page 104 XSDI XSDI eXtended Serial Data Interface Hospitality Integrated Voice Services Fundamentals March 2013 Comments? infodev@avaya.com...

  • Page 105: Index

    Index LED ..............fault isolation and correction, MICB ......archive database ............humidity ranges ............BUI password ............. indicators, LED ............Cabinet Systems ..........inspect equipment ............capacity upgrade ............change CLI password ..........commands ..............general administration .......... LD 32, commands for units ........LED indicators ............
  • Page 106 software upgrade ..........standards, regulatory ..........status ................real time impact ............LED ..............reliability ..............system ................ reset BUI password ............ attributes editor ............ restart the card ............restore database ............safety regulations (table) ..........temperature-related conditions ........security ............... tests, diagnostic self-tests ..........

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Communication server 1000eCs 1000m multi groupCs 1000m sgCs 1000m mgCs 1000e

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