Alarm Monitor; About Alarms - Avaya CallPilot 202i Manual

Using CallPilot Manager to monitor hardware

Alarm Monitor

Use the Alarm Monitor to investigate one or more raised alarms.

About alarms

Alarms are warnings generated by events. Alarms communicate the same information as
events. However, alarms are reported in the Alarm Monitor instead of the Event Browser, and
are managed differently than events:
• Alarms appear in the Alarm Monitor only for Minor, Major, and Critical events (not
Information events). All events can be reported in the Event Browser (depending on
filtering criteria defined in the Event Browser).
• The first time an event occurs, it generates an alarm that appears in the Alarm Monitor.
If the same event continues to occur, a new alarm is not generated. Instead, the time and
date assigned to the original generated alarm is updated.
• Alarms can be cleared from the Alarm Monitor, but the event that generated the alarm is
not cleared from the event log or the Event Browser.
Each alarm in the Alarm Monitor has Help text that often provides a solution to the problem. If
the solution is not apparent, use the Event Browser or the Maintenance page to further
investigate the problem.
For detailed information about how to use the Alarm Monitor, see the CallPilot Administrator's
Guide NN44200-601, or the CallPilot Manager online Help.
To investigate using the Alarm Monitor
1. Run CallPilot Manager and log on.
2. In CallPilot Manager, click System, Alarm Monitor.
3. Click the Event Code for the first critical or major alarm.
4. Review the description and recovery action.
5. Repeat steps
6. If the solution to the problem is not apparent, obtain the return code of the first event
48 Avaya CallPilot 202i Server Maintenance and Diagnostics
The Alarm Monitor page appears.
A description of the event appears in a new Web browser window.
3 on page 48 and
and continue the investigation by using the Event Browser (see
page 49).
4 on page 48 to view more alarms, if necessary.
Event Browser on
December 2010