Avaya CallPilot 202i Manuals

Manuals and User Guides for Avaya CallPilot 202i. We have 1 Avaya CallPilot 202i manual available for free PDF download: Manual

Avaya CallPilot 202i Manual

Avaya CallPilot 202i Manual (92 pages)

Maintenance and Diagnostics

Brand: Avaya | Category: Server | Size: 2 MB

Table of Contents

Table of Contents
3
Chapter 1: Customer Service

7
Chapter 2: About this Guide

9
Chapter 3: Troubleshooting Your Avaya Callpilot ® System

17
Chapter 4: Using the Operating System Online Diagnostic Tools

31
- In this Chapter
  31
- Overview
  31
- Operating System Event Viewer
  31
- Operating System Diagnostics
  32
- TCP/IP Diagnostics
  32
- Viewing Event Logs
  32
- Types of Event Logs
  33
- Where to Seek more Information
  33
- Using TCP/IP Diagnostic Tools
  36
- The Ipconfig Command
  36
- Ipconfig Default
  36
- Ipconfig Command Syntax
  36
- The Ping Command
  37
- Ping Command Syntax
  37
- The Tracert Command
  38
- How Tracert Works
  38
- Tracert Syntax
  39
- Tracert Parameters
  39
- The Arp Command
  40
- Arp Command Syntax
  40
- The Nbtstat Command
  41
- Nbtstat Command Syntax
  41
- The Netstat Command
  42
- Netstat Command Syntax
  42
Chapter 5: Using Callpilot Manager to Monitor Hardware

45
- In this Chapter
  45
- Understanding Fault Management
  45
- Event Processing
  46
- Alarm Notification
  46
- Section A: Tools for Isolating and Fixing Hardware Problems
  46
- In this Section
  46
- Overview
  47
- Component Dependencies
  47
- Detecting Hardware Problems
  47
- Alarm Monitor
  48
- About Alarms
  48
- Event Browser
  49
- About Events
  49
- Maintenance Page
  49
- More Information
  50
- Channel and Multimedia Monitors
  50
- Disabling Call Channels
  50
- Running Diagnostics on Call Channels
  50
- Section B: Working with the Maintenance Page
  51
- In this Section
  51
- Introducing the Maintenance Page
  51
- What the Maintenance Page Provides
  51
- Maintenance Activities for each Component
  52
- Viewing Component States
  53
- Component States
  53
- Alert Icons
  54
- Starting and Stopping Components
  55
- Stop Versus Courtesy Stop
  55
- Courtesy Stop
  55
- Stop
  56
- Components that Can be Started and Stopped
  56
- Running Integrated Diagnostics
  57
- Before You Begin
  58
- Components that Have Diagnostic Tests Available
  58
- Diagnostic Tests Available for each Component
  58
- If a Diagnostic Test Fails or Cannot be Run
  58
- Viewing the Last Diagnostic Results
  60
- Last Diagnostic Results
  62
- Section C: Working with the Multimedia and Channel Monitors
  63
- In this Section
  63
- Working with the Multimedia Monitor
  63
- Working with the Channel Monitor
  64
Chapter 6: Using Avaya Callpilot ® System Utilities

65
- In this Chapter
  65
- Overview
  65
- Accessing the System Utilities
  66
- Diagnostics Tool
  66
- To Access the Diagnostics Tool
  66
- To Enable Startup Diagnostics
  67
- To Disable Startup Diagnostics
  67
- PEP Maintenance Utility
  68
- To Access the PEP Maintenance Utility
  68
- Session Trace
  68
- To Access the Session Trace Tool
  69
- To Find a Session
  70
- Session Type Information
  72
- System Monitor
  73
- To Access the System Monitor
  74
- About the Channel Monitor Tab
  74
- Callpilot Services
  74
- Dsps
  75
- DS30X Links
  76
- About the System Info Tab
  76
- About the Legend/Help Tab
  77
Chapter 7: Performing Hardware Maintenance and Mechanical Assembly

79
- In this Chapter
  79
- Overview
  79
- Equipment Required
  79
- Before You Begin
  80
- Removing the Server from the Switch
  80
- Equipment Required
  80
- What Is Next
  81
- Replacing the Server
  81
- 202I Server Component Diagram
  81
- Replacing the Hard Drive
  82
- Equipment Required
  82
- Before You Begin
  83
- Hard Drive Assembly Diagram
  83
- What Is Next
  86
- Replacing the Software Feature Key
  86
- Equipment Required
  86
- Before You Begin
  86
Index

89

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