Service Of The Hardware Components; Controller Node Replacement-Two-Node System Only-Optional Csr Component - HPE 3PAR StoreServ 7000 Storage Service And Upgrade Manual

Service of the hardware components

Customer Self Repair (CSR) is a key component of Hewlett Packard Enterprise warranty terms. Once the
failure of a hardware component has been confirmed, CSR allows for HPE to ship replacement parts
directly to you. Parts are generally shipped overnight. CSR warranty terms and conditions are included in
the warranty statement for the product, which can be found in the box with the product.
For more details about CSR, contact an authorized service provider or see the Hewlett Packard
Enterprise Customer Self Repair website:
www.hpe.com/info/selfrepair
IMPORTANT:
Some components are not designed for CSR. To satisfy the customer warranty for service of non-
CSR components, an authorized service provider has to service the non-CSR components.
CSR types:
• Mandatory CSR parts (warranty only)—On-site or return-to-depot support for replacement of this
part is not provided under the warranty. You can install a mandatory CSR part yourself or pay HPE
service personnel to do the installation. A mandatory CSR part typically does not need tools to
replace, consists of a single part, has minimum cabling, and is plug-and-play.
• Optional CSR parts—You can replace this optional CSR part yourself or have it replaced by HPE
service personnel at no additional charge during the warranty period. Replacement may require tools,
the removal of other parts, more involved cabling, and configuration and setup following replacement.
Prerequisites
Order a replacement component. Contact an authorized service provider or see the Hewlett Packard
Enterprise Parts Store website:
www.hpe.com/info/hpparts
Controller Node replacement—Two-node system only—
Optional CSR component
IMPORTANT:
Only a Controller Node for a two-node system that does not contain a Host PCIe Adapter qualifies
for a Customer Self Repair (CSR). It is the entire Controller Node that qualifies for a CSR and
excludes the repair of internal components within the Controller Node. Any internal components
within the Controller Node are only serviceable by an authorized service provider (ASP).
Service of the hardware components 7