Regenerating The Encryption-Based Ciphertext For A Storage System Account; Alert Notifications For The Storage System-Sp 5.X - HPE 3PAR StoreServ 7000 Storage Service And Upgrade Manual

approved service provider can obtain the password from Hewlett Packard Enterprise Support over the
phone, text message, or email.
Procedure
1. Connect and log in to the HPE 3PAR Service Processor (SP) and access the interactive CLI interface.
2. To generate a ciphertext, initiate the HPE 3PAR CLI controlrecoveryauth ciphertext <user>
command, where <user> is either root or console.
3. Copy and paste that ciphertext into an email, text message, or into an encrypted zip file and send to
Hewlett Packard Enterprise Support.
The ciphertext is safe to email, because the random credential contained in the ciphertext is first
encrypted and then wrapped using a public key. Only Hewlett Packard Enterprise Support can unwrap
the encrypted credential using the corresponding private key.

Regenerating the encryption-based ciphertext for a storage system account

Procedure
1. Connect and log in to the HPE 3PAR Service Processor (SP) and access the interactive CLI interface.
2. To regenerate a ciphertext, initiate the HPE 3PAR CLI controlrecoveryauth rollcred <user>
command, where <user> is either root or console.
3. Copy and paste that ciphertext into an email to Hewlett Packard Enterprise Support or to the approved
service provider.
The ciphertext is safe to email, because the random credential contained in the ciphertext is first
encrypted and then wrapped using a public key. Only Hewlett Packard Enterprise can unwrap the
encrypted credential using the corresponding private key.
Alert notifications for the storage system—SP 5.x
When a component is in a degraded or failed state, notification of the issue is provided in the following
ways:
• Email notification from HPE Remote Support or the HPE 3PAR Service Processor (SP) if enabled
During the HPE 3PAR SP setup, the Send email notification of system alerts option was either
enabled or disabled. If enabled, the HPE 3PAR SP can send email notifications of alerts from systems
to contacts. The Contacts page allows you to manage system support contacts (for Hewlett Packard
Enterprise to contact about issues with the system) and local notification contacts (to receive email
notifications). SC also allows for the creation of local notification rules for suppression and disclosure
of specific alerts for contacts. The email might include a Corrective Action for the failure and the
spare part number for the failed part. The spare part number is used to order a replacement part.
• Alert banner or a health alert on the dashboard of the HPE 3PAR StoreServ Management Console
(SSMC)
• Alert banner or a health alert in the HPE 3PAR SP Service Console (SC) interface
• LED on the component indicating a fault
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