Troubleshooting; Troubleshooting Issues With The Storage System; Alerts Issued By The Storage System; Alert Notifications-Sp 4.X - HPE 3PAR StoreServ 7000 Storage Service And Upgrade Manual

Troubleshooting

Troubleshooting issues with the storage system

Alerts issued by the storage system

Alerts are triggered by events that require intervention by the system administrator. To learn more about
alerts, see the HPE 3PAR Alerts Reference: Customer Edition and HPE 3PAR StoreServ Storage
Concepts documents available at the Hewlett Packard Enterprise Information Library website or the
Hewlett Packard Enterprise Support Center website:
www.hpe.com/info/storage/docs
www.hpe.com/support/hpesc
Alerts are processed by the HPE 3PAR Service Processor (SP). The Hewlett Packard Enterprise Support
Center takes action on alerts that are not customer administration alerts. Customer administration alerts
are managed by customers.
Alert notifications—SP 4.x
Alert notifications by email from the HPE 3PAR Service Processor (SP):
During the HPE 3PAR SP setup, the local notifications features enable you to request notification of
important storage system events and alerts. If enabled, the HPE 3PAR SP sends email notifications of
alerts to the system support contact.
Alert notifications—SP 5.x
Alert notifications by email from the HPE 3PAR Service Processor (SP):
During the HPE 3PAR SP setup, the Send email notification of system alerts option was either
enabled or disabled. If enabled, the HPE 3PAR SP sends email notifications of alerts to the system
support contact. The email might include a Corrective Action for the failure and the spare part number
for the failed part. The spare part number is used to order a replacement part.
Alert notifications in the HPE 3PAR SP 5.0 HPE 3PAR SP Service Console (SC):
In the Detail pane of the HPE 3PAR SP SC interface, an alert notification will display in the Notifications
box.
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