HPE STOREONCE 5500 Maintenance And Service Manual
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HPE STOREONCE 5500 Maintenance And Service Manual

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StoreOnce 5500 Maintenance and Service
Guide
Abstract
This guide is the Maintenance and Service guide for StoreOnce 5500 Systems. The architecture
of StoreOnce Systems is based upon established HPE hardware components, such as ProLiant
servers and HPE Disk Enclosure products, which have their own user and service and
maintenance guides. This document provides information on only those aspects that are not
covered in the existing guides. It assumes that readers are already familiar with maintaining
ProLiant servers and HPE Disk Enclosure products.
Part Number: BB917-90911
Published: March 2017
Edition: 3

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Summary of Contents for HPE STOREONCE 5500

  • Page 1 Guide Abstract This guide is the Maintenance and Service guide for StoreOnce 5500 Systems. The architecture of StoreOnce Systems is based upon established HPE hardware components, such as ProLiant servers and HPE Disk Enclosure products, which have their own user and service and maintenance guides.
  • Page 2 © 2016, 2017 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    ProLiant DL380p Gen9 Server component replacement process ........... 7 What type of replacement procedure is appropriate?............ 8 Replacing server components..................8 Disk enclosures (HPE D6020 Disk Enclosure)..................9 Accessing the HPE D6020 Disk Enclosure documentation............9 Configurable parts........................9 Replacement process......................10 General information...................12 Preparing for StoreOnce maintenance activities................
  • Page 4 Rebuilding storage if multiple disks fail and a RAIDset is broken............43 StoreOnce 5500 LEDs................44 Server LEDs............................44 Disk enclosure LEDs......................... 45 Disk enclosure I/O module LEDs.......................46 Display messages..........................46 Power Supply module labels....................46 B9, SAS cable hardware error....................47 BA, SAS cable unsupported by HPE..................47 Contents...
  • Page 5 C7, System shutdown - over temperature................47 D0, Absent Power Supply Module 3..................47 D1, Absent Power Supply Module 4..................47 D2, Absent Power Supply Module 1..................47 D3, Absent Power Supply Module 2..................47 D5, Communication error - Power Supply Module 1.............. 47 D6, Communication error - Power Supply Module 2..............

  • Page 6: Finding Part Numbers For Replacement Parts

    Maintenance and Service Guide, which are the primary sources of information for hardware issues. A definitive list of spare part numbers is provided in each guide. This guide, the StoreOnce 5500 Maintenance and Service Guide, contains only information that is not included in the ProLiant documentation.

  • Page 7: Optional Hardware Components

    All Optional Hardware PCIe cards and SFP transceivers that support connection to a 10 GbE network and/or a FC SAN can be swapped like for like. The following table lists the part numbers for HPE StoreOnce Optional Hardware.

  • Page 8: What Type Of Replacement Procedure Is Appropriate

    PSU and HDD: These two items are hot-swappable. Order the correct replacement part as shown in the table and follow the instructions in the HPE ProLiant DL380p Maintenance and Service guide. IMPORTANT: If changing a power supply, care must be taken to ensure that there is no interference with any of the PDUs and power cabling.

  • Page 9: Disk Enclosures (Hpe D6020 Disk Enclosure)

    If changing a power supply, care must be taken to ensure that there is no interference with any of the PDUs and power cabling. 2. Follow the instructions in the HPE D6020 Disk Enclosure Maintenance and Service Guide. The HPE D6020 Enclosure Maintenance and Service Guide will be available initially from the StoreOnce documentation page. Configurable parts The following table lists the replacement parts for the disk enclosure.

  • Page 10: Replacement Process

    Part Description Spare Part Hot plug? number External SAS cable, SPS-CBL 12Gb Mini-SAS HD 0.5m 717431-001 between drawers on disk enclosure External 1m SAS cable, SPS-CA EXT iPASS x4 HD to HD 3.0 1m 717432-001 server to disk enclosure IMPORTANT: For the Drawer Assembly (828614-001), Power Block Assembly (689128-001) and the I/O Module (828613-001) components, only replace one of these at a time and ensure the D6020 is powered up for at least 5 minutes before replacing another component in order to preserve the D6020 system values...
  • Page 11 See Upgrading BIOS or hardware firmware components on page 13. Finding part numbers for replacement parts...

  • Page 12: General Information

    HPE StoreOnce Remote Support uses STaTS to send remote event notifications from the StoreOnce System to HPE Support. If you have configured HPE StoreOnce Remote Support for use on your system, run the following StoreOnce CLI command before commencing the maintenance activity to suppress remote event reporting.

  • Page 13: Upgrading Bios Or Hardware Firmware Components

    3. Verify the status of the system from the StoreOnce GUI. Upgrading BIOS or hardware firmware components Do not upgrade BIOS or hardware firmware components individually using downloads from the HPE Support website because currently supported firmware component updates are already embedded within the StoreOnce software.

  • Page 14: Updating Firmware Using The Storeonce Cli

    To establish which StoreOnce software version is installed, click on StoreOnce in the Navigator and look at the Software Revision under System Information. To find out if a later software release is available, check HPE Support at http://www.hpe.com/support/ softwaredepot. If it is, download the software release and follow the instructions in the accompanying Release Notes to install the software.

  • Page 15: Post Messages And Troubleshooting

    However, they do not capture power-on self-test hardware-related issues. Always refer to the HPE ProLiant Maintenance and Service Guide for Power-On Self-Test (POST) information. To view POST messages, you will need a system console attached to the HPE StoreOnce System.

  • Page 16: Resetting The Password For The Local Admin User

    Resetting the password for the local Admin user Procedure 1. Gain access to the local system console either using a locally attached USB keyboard and Monitor or via iLO remote console. 2. At the Login prompt type: HPresetpassword 3. When prompted for the password enter the current password. The default is hpresetpassword, but if you are following best practices you will have changed this Password after installation.

  • Page 17: Identifying Problems

    Identifying problems Example alert for a failed disk in a StoreOnce system The following alert was triggered by a problem with a failed disk. Using the StoreOnce GUI to identify a failed disk Viewing the StoreOnce Events Log Select Events. The alert is recorded in the Events window with Event Details at the bottom of the window. Viewing the failed disk in the StoreOnce Hardware tree Procedure •...

  • Page 18: Using The Storeonce Cli To Identify A Failed Disk

    NOTE: The disks in a head server unit are different from those in the expansion shelf. Be sure to order the correct replacement disk. Using the StoreOnce CLI to identify a failed disk The following StoreOnce CLI commands can also be used to identify hardware problems and to navigate the hardware tree for details about a specific component.
  • Page 19 Pools pools-1 Controller 1 5001438025A26200 # hardware show status CZ3320E200 Name Dev-id Status ----------------------- ---------------------- -------- Enclosure CZ3320E200 DEGRADED Drawer 1 50014380308ADB00 DEGRADED Drawer 2 50014380308ADB80 PowerSupplies powerSupplies-1–2 # hardware show status 50014380308ABE00 Name Dev-id Status ----------------------- ---------------------- -------- Drawer 1 50014380308ABE00 DEGRADED Disk 5000C50059001B57...

  • Page 20: Replacing The System Motherboard

    Replacing the system motherboard Overview Refer to the HPE ProLiant DL380p Gen 9 Maintenance and Service Guide for detailed instructions on replacing the motherboard. IMPORTANT: If the status of the cache module on the failed motherboard is OK, transfer it to the replacement motherboard.

  • Page 21: Dimm Locations

    1 2 3 4 5 6 7 8 9 10 11 12 1 2 3 4 5 6 7 8 9 10 11 12 C G K D H L J F B I E A C G K D H L J F B I E Ch 3 Ch 4...

  • Page 22: Identifying The Activation Key For The Ilo4 License

    All products are shipped with paper copies of the iLO4 licenses. If you no longer have these licenses and the board is still working for the iLO4 GUI connection via its management Ethernet port, make a note of the license before you remove the motherboard. (If it is not working, contact HPE Support.) Procedure 1.

  • Page 23: Rbsu Settings

    Note the output at command completion. It will advise if you need a system reboot or a cold reboot to install the new firmware revision successfully. 7. After power-up, it is necessary to rewrite warranty serial numbers into BIOS. Contact HPE Support for assistance in rewriting warranty serial numbers.

  • Page 24: The Hp P1228 Raid Controller

    The HP p1228 RAID controller The p1228 RAID card in a StoreOnce server The StoreOnce 5500 System uses the HP p1228 RAID controller fitted with a RAID cache module and SuperCapacitor. The StoreOnce 5500 System has two RAID controllers. Cables connect the external SAS ports on the controller to the SAS storage in the disk enclosure(s).

  • Page 25: Location Of The Raid Cards (Server Rear View)

    Power off the StoreOnce 5500 System and, observing the safety and antistatic procedures documented in the HPE ProLiant Server Maintenance and Service Guide, remove the cover from the StoreOnce 5500 System, as described in the appropriate HPE ProLiant Server Maintenance and Service Guide.

  • Page 26: Raid Cache Module And Supercapacitor Failures

    Make sure the card is connected to the SuperCapacitor module and to the external SAS data storage. Replace the PCI-E Riser in the server. Replace the cover, as described in the HPE ProLiant Maintenance and Service guide, and power on the server.

  • Page 27: Replacing The Raid Cache Module And Supercapacitor

    Procedure 1. Remove the cover from the server, as described in the appropriate HPE ProLiant Maintenance and Service guide, and locate the module. 2. Look at the LEDs on the module. If the LEDs are blinking amber the module should be replaced. If they are flashing amber and green, the module is disconnected.

  • Page 28: Replacing Optional Hardware

    Error messages The following table details messages that indicate problems with the Optional Hardware. Other error messages may be displayed that relate to licensing issues. See the HPE StoreOnce Optional Hardware Installation and Configuration Guide for more details. Table 6: Messages that indicate problems with Optional Hardware...

  • Page 29: Replacing Optional Hardware Cards

    Providing the replacement card is of the same type and is installed in the same slot, no re-activation or re-licensing is required. Follow the instructions in the HPE StoreOnce Optional Hardware Installation and Configuration Guide to install the replacement card. The following additional guidelines apply to the replacement procedure: Procedure 1.
  • Page 30 Make sure that you use the correct SFP module—for a 10 GbE network port, an 8 Gb FC, or a 16 Gb FC port, as appropriate. 4. Place the failed SFP into the packaging for return to HPE. 5. Reconnect the FC or 10GbE network cable to the SFP and verify that the link status LED is correct.

  • Page 31: Disk Enclosures

    The D6020 Enclosure Maintenance and Service Guide is the main source of information and will be available initially from the StoreOnce documentation page at http://www.hpe.com/info/storeonce/docs. The standard documentation supplied with field replacement parts for the disk enclosures provides all the required details, with the following important exception.

  • Page 32: Sas Cabling To Disk Enclosures

    Slot 2. There is a 1U support shelf above the head server to protect it from the weight of the disk enclosures. This is the installation that is described in the printed StoreOnce 5500 Start Here poster.

  • Page 33: Sas Cables

    There is a third option, the factory-integrated option where the customer orders a system that is prebuilt by HPE into a rack. This installation has specific shipping requirements to keep the mass of the rack as low as possible while in transit. The server is at the lowest level and the four enclosures are installed above the server.

  • Page 34: Two Enclosures Above And Two Enclosures Below The Head Server

    This configuration provides equal weight distribution in the rack. Refer to the StoreOnce 5500 System Capacity Upgrade Guide for detailed step-by-step cabling instructions. Figure 10: Cabling showing two enclosures installed either side of the server NOTE: Enclosure #1 and Enclosure #3 are in Storage Cluster 1, connected to the RAID controller card in slot 2.

  • Page 35: Up To Four Enclosures Below The Head Server

    1U support shelf, which is installed below the last enclosure. This configuration provides easier access to the head server when cabling multiple enclosures. There is a 1U support shelf underneath the lowest disk enclosure. Refer to the StoreOnce 5500 System Capacity Upgrade Guide for detailed step-by-step cabling instructions.
  • Page 36 IOM A IOM A IOM B IOM B IOM A IOM A IOM B IOM B IOM A IOM A IOM B IOM B IOM A IOM A IOM B IOM B Figure 12: Cabling showing four enclosures installed below the server NOTE: Enclosure #1 and Enclosure #3 are in Storage Cluster 1, connected to the RAID controller card in slot 2.

  • Page 37: Disk Replacement

    How to rebuild the RAID if several disks fail NOTE: For instructions on how to connect additional storage by installing a StoreOnce 5500 System 44TB or 60TB capacity expansion kit, see the printed documentation supplied with the additional storage. RAID configuration...

  • Page 38: Distributing The Disk Drives Correctly

    Distributing the disk drives correctly The initial eleven disks (plus four hot-plug disks) in the disk enclosure are installed and preconfigured as follows when the StoreOnce 5500 System is installed. Table 8: Disk bays populated at installation Disk Enclosure 1...

  • Page 39: Ordering The Correct Replacement Disk For A Failed Disk

    Disks in StoreOnce 5500 System 44 TB Capacity Expansion kits are added to specific bays in the drawers within the disk enclosure according to the sequence in which the disk set is being added. Each drawer has a label that specifies the sequence in which each set of 11 disks must be installed. This sequence is mandatory for StoreOnce software support.

  • Page 40: Replacing A Hot Plug Disk In A Disk Enclosure

    Remember to close the handle after closing the drawer Installing the drives Procedure 1. If you are using HPE StoreOnce Remote Support on your system, run the following StoreOnce CLI command to suppress remote event reporting: system enable remoteeventsuppression "Disk Maintenance"...
  • Page 41 TIP: You may need to expand the Location column to identify the bay to which the drive belongs. ( Port identifies which of the two ports on the RAID controller the disk enclosure is connected to and Box identifies the drawer.) You can also use the Turn Beacon LED On button that you can see in above screenshot to ensure that you have the right disk when opening the drawer.
  • Page 42 Note the output at command completion. It will advise if you need a system reboot or a cold reboot to install the new firmware revision successfully. 8. If you are using HPE StoreOnce Remote Support, to return to normal mode after maintenance, run the StoreOnce CLI command: system disable remoteeventsuppression "Disk Maintenance"...

  • Page 43: Rebuilding Storage If Multiple Disks Fail And A Raidset Is Broken

    This section explains how to rebuild your storage in the event of a complete data loss. This should be done under the guidance of HPE Support. After the failed disks have been replaced it will be necessary to remove the old filesystem configuration and...

  • Page 44: Storeonce 5500 Leds

    StoreOnce 5500 LEDs Server LEDs Figure 17: StoreOnce 5500 System server front view OS disks UID button LED NIC status LED Power on/standby button and system power Health LED Figure 18: StoreOnce 5500 System server rear view Slot 1, available for Optional Hardware...

  • Page 45: Disk Enclosure Leds

    iLO4 connector USB connectors Rear UID LED Disk enclosure LEDs Figure 19: Front view of the disk enclosure Hard drive LEDs UID button/LED Internal health LED GSI LED Figure 20: Rear view of the disk enclosure Disk enclosure LEDs...

  • Page 46: Disk Enclosure I/O Module Leds

    Display messages This section describes error messages that the customer may be able to resolve. If an error message is displayed that is not included below, contact HPE Support. Power Supply module labels When Power Supply modules are identified in error messages they are labeled 1, 2, 3 or 4. Looking at the rear view of the disk enclosure: •...

  • Page 47: B9, Sas Cable Hardware Error

    BA, SAS cable unsupported by HPE The SAS cable is not supported by HPE. Use one of the SAS cables supplied with the disk enclosure, as described in this guide. If the cable has been lost, purchase a supported SAS cable.

  • Page 48: E9, Fan Rotor Failure - Fan Module 1

    E9, Fan rotor failure - Fan Module 1 There is a fan rotor failure in fan module A. Replace the fan module. EA, Fan rotor failure - Fan Module 1 There is a fan rotor failure in fan module B. Replace the fan module. Hot-plug drive LEDs Server OS disks The hot-plug drives in head server units are as illustrated below, the disks in the disk enclosures have a...

  • Page 49: Disks In Disk Enclosure Leds

    Flashing amber = The drive is not configured and predicts the hard drive will fail. Solid amber = The drive has failed. Disks in disk enclosure LEDs IMPORTANT: There are two hot spare disks in each drawer of the disk enclosure, bays 34 and 35, which provide immediate rebuild capability.

  • Page 50: Gbe Lan Port Leds

    Online Activity LED (green) Fault/UID LED (amber/blue) Interpretation Do not remove the drive. Flashing regularly (1 Hz) Amber flashing regularly Removing a drive may terminate the current operation and cause data loss. The drive is part of an array that is undergoing capacity expansion or a stripe size migration, but a predictive failure alert has been...

  • Page 51: 10 Gbe Card Leds

    Figure 23: 1 GbE LAN port LEDs 1. LAN network speed LED indicator Steady green: The LAN connection is using 10 Mbps/100 Mbps link. Steady amber: The LAN connection is using a 1 GbE link. Off: No connection. 2. LAN activity status LED indicator Flashing green: Ongoing network data activity.

  • Page 52: Fibre Channel Card Leds

    1. Link Off: No link to the adapter is established. The adapter is not receiving power or the cable connection is faulty On (yellow): Link to the adapter is established. The adapter is receiving power and the cable connection is good. 2.
  • Page 53 Alternately flashing Alternately flashing Alternately flashing Software fault (OK) Connected at 4 Gb/s Flashing Activity at 4 Gb/s (OK) Connected at 8 Gb/s Flashing Activity at 8 Gb/s (OK) Connected at 16 Gb/s Flashing Activity at 16 Gb/s StoreOnce 5500 LEDs...

  • Page 54: The Qr Iso Image

    HPE recommends that you label the new media for ease of identification. Create a bootable QR USB Stick Use the HPE USB Key Utility for Windows to copy the ISO image to an 8 GB USB key using a Windows PC. NOTE: USB 3 keys are not supported.

  • Page 55: Delete Storage

    Place your HPE USB drive key (minimum size 8 GB flash stick) in an available USB port. b. Select the HPE USB Key Utility shortcut in the HPE System Tools folder. 3. Once all steps are completed, remove the USB stick from the Windows PC.

  • Page 56: Performing A Configuration Restore

    Performing a configuration restore Prerequisites This process requires the latest configuration files that should have been saved and copied locally to the local system. You will require the following files: • <config_filename>.zip • <config_filename>.txt • <keystore_filename>.kms (if you have installed the Security Pack license and configured Data at Rest Encryption on any VTL libraries, NAS shares, or Catalyst stores) This process is normally carried out after a quick restore (QR) or if a replacement appliance has been received.
  • Page 57 • Adding X,XXXGB... • Formatted XXGB, which means that the storage and file system has been configured and is ready for use. Parity initialization may still be in progress. The following output is an example; the values shown may not match your appliance-specific values. # system show status Status ------...

  • Page 58: Support And Other Resources

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

  • Page 59: Remote Support

    To view the warranty for your product, see the Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products document, available at the Hewlett Packard Enterprise Support Center: www.hpe.com/support/Safety-Compliance-EnterpriseProducts Additional warranty information HPE ProLiant and x86 Servers and Options www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise Servers www.hpe.com/support/EnterpriseServers-Warranties HPE Storage Products www.hpe.com/support/Storage-Warranties...

  • Page 60: Documentation Feedback

    Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

  • Page 61: Additional Regulatory Information

    Additional regulatory information Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer information: • Hewlett Packard Enterprise Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S. Local representative information Russian: • Russia: • Belarus: • Kazakhstan: Local representative information Kazakh: •...

  • Page 62: Turkey Rohs Material Content Declaration

    • YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point; for example, 238: 2 for 2002 and 38 for the week of September 9. In addition, 2010 is indicated by 0, 2011 by 1, 2012 by 2, 2013 by 3, and so forth.

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