HPE 3PAR StoreServ 7000 Storage Service And Upgrade Manual page 9

3. Log in to the HPE 3PAR SP.
With the 3parcust account credentials, the HPE 3PAR Service Processor Onsite Customer Care
(SPOCC) interface displays.
4. Initiate a maintenance window that stops the flow of system alerts from being sent to HPE by setting
Maintenance Mode.
a. From the HPE 3PAR SPOCC interface main menu, select SPMAINT in the left navigation pane.
b. From the HPE 3PAR SPMaint interface main menu under Service Processor - SP Maintenance,
select StoreServ Configuration Management.
c. Under Service Processor - StoreServ Configuration, select Modify under Action.
d. Under Service Processor - StoreServ Info, select On for the Maintenance Mode setting.
5. Initiate Check Health of the storage system.
a. From the HPE 3PAR SPOCC interface main menu, click Support in the left navigation pane.
b. From the Service Processor - Support page, under StoreServs, click Health Check in the
Action column.
A pop-up window appears showing a status message while the health check runs.
NOTE:
When running the Health Check using Internet Explorer, the screen might remain blank
while information is gathered. This process could take a few minutes before displaying
results. Wait for the process to complete and do not attempt to cancel or close the browser.
When the health check process completes, it creates a report and displays in a new browser
window.
c. To review the report, click either Details or View Summary.
CAUTION:
If health issues are identified during the Check Health scan, resolve these issues before
continuing. Refer to the details in the Check Health results and contact HPE support if
necessary.
6. Locate the failed Controller Node by the LEDs.
Some faults will automatically illuminate the blue UID/Service LED on some of the components
equipped with a UID/Service LED and can be used to locate a component. A Controller Node is
ready to be removed if the UID/Service LED is solid blue and the Status LED is rapidly flashing
green. Depending on the nature of the Controller Node failure, the Fault LED might be solid amber.
NOTE:
On the other active Controller Node in the cluster, the Fault LED will be flashing, which is the
LED indicator meaning one of the other Controller Nodes in the cluster is shutdown.
7. Verify that all cables are labeled with their location.
Removal:
8. Remove cables from the Controller Node.
Service of the hardware components 9