Validating The Hpe 3Par Remote Support Connectivity To Hpe 3Par Central; Testing The Service Processor Connectivity To The Storage System Using The Service Console - HPE 3PAR StoreServ 9000 Customer Self Install Manual

www.hpe.com/info/storage/docs
Validating the HPE 3PAR Remote Support connectivity to
HPE 3PAR Central
Hewlett Packard Enterprise strongly recommends configuring HPE 3PAR Remote Support connectivity
(also known as the Call Home feature) to HPE 3PAR Central when installing your HPE 3PAR StoreServ
Storage system. The remote support connection is set during the software HPE 3PAR Guided Setup. If
needed, remote support connectivity can be tested using the HPE 3PAR Service Processor (SP) software
Service Console interface, which might need to be checked after making any network changes.
Service Console Health pane
From the Service Console, the health of the Transfer status to Hewlett Packard Enterprise is shown for
the storage system in the Health pane of the Overview page.
Service Console Test SP connectivity action
The Service Console allows you to check connectivity on demand. The Test SP connectivity action runs
tests to the Public Network, the HPE 3PAR Secure Service Collector Server, and the HPE 3PAR Secure
Service Policy Server.
After a connectivity test has been started, the Service Console shows the process as a task in a
notifications box displayed in the detail pane. To see the results of the test, click the notification box, and
then click the Details link. This notification pane shows the progress of the test and when the test has
completed.
For more information about the Service Console, select the Help feature in console or see the HPE
3PAR Service Processor Software User Guide at the Hewlett Packard Enterprise Information Library
website:
www.hpe.com/info/storage/docs
Testing the service processor connectivity to the storage system using the
Service Console
Procedure
1. Connect and log in to the service processor (SP).
a. Browse to the IP address https://<sp_ip_address>:8443/.
b. Enter the account credentials, and then click Login.
2. Open the Service Console main menu by clicking 3PAR StoreServ Service Console in the upper-left
corner.
3. From the main menu, select Service Processor.
4. Select Actions > Test SP connectivity.
5. Switch to Activity view to monitor the test progress.
6. When the test has finished, click the Details link to see the test results. When the service processor
has connectivity, all tests state ...test passed.
54 Post-installation tasks