HPE 3PAR StoreServ 7000 Storage Service And Upgrade Manual
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HPE 3PAR StoreServ 7000 Storage Service And Upgrade Manual

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See also: Software User Manual , Service and Upgrade Manual
HPE 3PAR StoreServ 7000 Storage
Service and Upgrade Guide ———
Customer Edition
HPE 3PAR OS 3.2.2 and 3.3.1
HPE SP 4.x and 5.x
Abstract
This Hewlett Packard Enterprise (HPE) guide provides information and instructions to guide
you in servicing and upgrading the HPE 3PAR StoreServ 7200, 7200c, 7400, 7400c, 7440c,
7450, and 7450c Storage systems without the assistance of an authorized service provider. If
assistance is needed, contact your HPE Sales Representative or HPE Partner.
Part Number: QL226-99811
Published: December 2017

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Summary of Contents for HPE 3PAR StoreServ 7000 Storage

  • Page 1 This Hewlett Packard Enterprise (HPE) guide provides information and instructions to guide you in servicing and upgrading the HPE 3PAR StoreServ 7200, 7200c, 7400, 7400c, 7440c, 7450, and 7450c Storage systems without the assistance of an authorized service provider. If assistance is needed, contact your HPE Sales Representative or HPE Partner.
  • Page 2 © Copyright 2014-2017 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Time-based password (strong password)................ 44 Encryption-based password (strong password)............... 44 HPE 3PAR Service Processor accounts for service and upgrade........44 Setting time-based or encryption-based password option from the SP 5.x SC..47 Generating the encryption-based ciphertext from the SP 5.x SC......48 Setting time-based or encryption-based password option from the SP 5.x TUI..
  • Page 4 Interfaces for the HPE 3PAR SP..................56 HPE 3PAR StoreServ Management Console................57 Connection method for the SSMC................... 58 Interfaces for the storage system from the SSMC............58 Spare part number........................58 Troubleshooting..................59 Troubleshooting issues with the storage system................ 59 Alerts issued by the storage system................
  • Page 5 Adapter—Two-Port 10 GbE NIC Host PCIe Adapter............113 Adapter—Four-Port 1 GbE NIC Host PCIe Adapter............113 Controller Node......................... 114 Controller Node Enclosure rear view..................116 Drives............................117 Enclosures front view........................ 117 Expansion Drive Enclosure rear view..................119 I/O Module..........................120 Power Cooling Module—Controller Node Enclosure..............121 Power Cooling Module—Drive Enclosure.................122 Power Distribution Units......................123 Service Processor........................123...

  • Page 6: Preparing For Service Or Upgrade Of The Storage System

    1. From the Product category list, select Storage. 2. From the Product family list, select 3PAR StoreServ Storage. 3. From the Product series list, select the HPE 3PAR StoreServ 7000 Storage. Links to the available videos are displayed. Safety and regulatory compliance...

  • Page 7: Service Of The Hardware Components

    Mandatory CSR parts (warranty only)—On-site or return-to-depot support for replacement of this part is not provided under the warranty. You can install a mandatory CSR part yourself or pay HPE service personnel to do the installation. A mandatory CSR part typically does not need tools to replace, consists of a single part, has minimum cabling, and is plug-and-play.

  • Page 8: Replacing A Controller Node-Two-Node System Only-Sp 4.X

    Replacing a Controller Node—Two-node system only—SP 5.x on page 11 Replacing a Controller Node—Two-node system only—SP 4.x This procedure is for the replacement of an HPE 3PAR StoreServ 7000 Storage Controller Node using HPE 3PAR Service Processor (SP) 4.x. Prerequisites For the identification and shutdown of the Controller Node, contact your Hewlett Packard Enterprise authorized service provider (ASP) for assistance in completing this task.
  • Page 9 With the 3parcust account credentials, the HPE 3PAR Service Processor Onsite Customer Care (SPOCC) interface displays. Initiate a maintenance window that stops the flow of system alerts from being sent to HPE by setting Maintenance Mode. a. From the HPE 3PAR SPOCC interface main menu, select SPMAINT in the left navigation pane.
  • Page 10 Remove the Controller Node from the enclosure. a. Pull the gray Controller Node Rod to the extracted position out of the Controller Node. b. When the Controller Node is halfway out of the enclosure, slide it out completely and support it from underneath.

  • Page 11: Replacing A Controller Node-Two-Node System Only-Sp 5.X

    Confirm that the green Status LED on the Controller Node is flashing in synchronization with the other Controller Nodes, indicating that it has joined the cluster. 17. From the HPE 3PAR SPOCC interface, verify that the State for the component and the storage system are Normal (green).
  • Page 12 Log in to the HPE 3PAR SP. With the admin account credentials, the HPE 3PAR SP Service Console (SC) interface displays. Initiate a maintenance window that stops the flow of system alerts from being sent to HPE by setting Maintenance Mode.
  • Page 13 Some faults will automatically illuminate the blue UID/Service LED on some of the components equipped with a UID/Service LED and can be used to locate a component. A Controller Node is ready to be removed if the UID/Service LED is solid blue and the Status LED is rapidly flashing green.
  • Page 14 c. Using two hands, grasping each side of the replacement Controller Node, and align it with the grooves in the slot. d. Partially install the Controller Node into the slot by sliding it into the slot until it halts against the insertion mechanism that is inside of the slot.

  • Page 15: Drive Replacement-Mandatory Csr Component

    • If the storage system is enabled with HPE 3PAR Data Encryption feature, only use Federal Information Processing Standard (FIPS) capable Drives. Using a non-self-encrypting Drive might cause errors during the replacement process.

  • Page 16: Replacing A Drive-Sp 4.X

    ◦ Replacing a Drive—SP 5.x on page 20 Replacing a Drive—SP 4.x This procedure is for the replacement of an HPE 3PAR StoreServ 7000 Storage Drive using HPE 3PAR Service Processor (SP) 4.x. IMPORTANT: When replacing a Drive that is Failed, Maintenance Mode is not required. By not setting Maintenance Mode, alerts for other issues that might arise will continue to be sent to HPE.
  • Page 17 Rotate the Bezel away from the enclosure left side (3). d. Pull the Bezel out from the enclosure right side (4). Figure 1: Removing an HPE 3PAR StoreServ 7000 Storage Bezel Locate the failed Drive by the LEDs. CAUTION: Before removing the Drive to avoid damaging the hardware or losing data, always confirm the Drive by its solid amber Fault LED.
  • Page 18 Extend the latch handle (2). c. Slide the Drive out of the bay (3) and place on an ESD safe mat. Figure 2: Removing an HPE 3PAR StoreServ 7000 Storage SFF Drive Figure 3: Removing an HPE 3PAR StoreServ 7000 Storage LFF Drive Replacement: 10.
  • Page 19 (1). c. To seat the Drive into the Drive bay, close the handle (2). Figure 4: Installing an HPE 3PAR StoreServ 7000 Storage SFF Drive Figure 5: Installing an HPE 3PAR StoreServ 7000 Storage LFF Drive Verification: 11.

  • Page 20: Replacing A Drive-Sp 5.X

    Figure 6: Installing an HPE 3PAR StoreServ 7000 Storage Bezel 16. Follow the return instructions provided with the replacement component. Replacing a Drive—SP 5.x This procedure is for the replacement of an HPE 3PAR StoreServ 7000 Storage Drive using HPE 3PAR Service Processor (SP) 5.x. IMPORTANT: When replacing a Drive that is Failed, Maintenance Mode is not required.
  • Page 21 Browse to the IP address: https://<sp_ip_address>:8443 Log in to the HPE 3PAR SP. With the admin account credentials, the HPE 3PAR SP Service Console (SC) interface displays. Initiate Check Health of the storage system. a. From the SC interface, select Systems.
  • Page 22 Rotate the Bezel away from the enclosure left side (3). d. Pull the Bezel out from the enclosure right side (4). Figure 7: Removing an HPE 3PAR StoreServ 7000 Storage Bezel Locate the failed Drive by the LEDs. CAUTION: Before removing the Drive to avoid damaging the hardware or losing data, always confirm the Drive by its solid amber Fault LED.
  • Page 23 Extend the latch handle (2). c. Slide the Drive out of the bay (3) and place on an ESD safe mat. Figure 8: Removing an HPE 3PAR StoreServ 7000 Storage SFF Drive Figure 9: Removing an HPE 3PAR StoreServ 7000 Storage LFF Drive Replacement: 10.
  • Page 24 (1). c. To seat the Drive into the Drive bay, close the handle (2). Figure 10: Installing an HPE 3PAR StoreServ 7000 Storage SFF Drive Figure 11: Installing an HPE 3PAR StoreServ 7000 Storage LFF Drive Verification: 11.

  • Page 25: Sfp Transceiver Replacement-Mandatory Csr Component

    SFP Transceiver Replacement—Mandatory CSR component An HPE 3PAR StoreServ 7000 Storage Small Form-Factor Pluggable (SFP) Transceiver is a mandatory Customer Self Repair (CSR) component. An SFP Transceiver is installed in each onboard Fibre Channel (FC) port and in the ports of Host Adapters.

  • Page 26: Replacing An Sfp Transceiver-Sp 4.X

    With the 3parcust account credentials, the HPE 3PAR Service Processor Onsite Customer Care (SPOCC) interface displays. Initiate a maintenance window that stops the flow of system alerts from being sent to HPE by setting Maintenance Mode. a. From the HPE 3PAR SPOCC interface main menu, select SPMAINT in the left navigation pane.
  • Page 27 From the HPE 3PAR SPOCC interface main menu, click Support in the left navigation pane. b. From the Service Processor - Support page, under StoreServs, click Health Check in the Action column. A pop-up window appears showing a status message while the health check runs.

  • Page 28: Replacing An Sfp Transceiver-Sp 5.X

    On the port with the replacement SFP Transceiver, verify that the Link Status LED is solid green and the Port Speed LED is flashing amber. 14. From the HPE 3PAR SPOCC interface, verify that the State for the component and the storage system are Normal (green).
  • Page 29 Log in to the HPE 3PAR SP. With the admin account credentials, the HPE 3PAR SP Service Console (SC) interface displays. Initiate a maintenance window that stops the flow of system alerts from being sent to HPE by setting Maintenance Mode.
  • Page 30 Select Actions > Set maintenance mode. c. To end the maintenance window associated with the replacement, click X. The flow of support information and local notifications of system alerts are again sent to HPE. 17. Follow the return instructions provided with the replacement component.

  • Page 31: Upgrade Of The Storage System

    Before you proceed with upgrading, verify all applicable licenses associated with the storage system are registered. Drives upgrade—Mandatory CSU component The upgrade of a system by adding additional HPE 3PAR StoreServ 7000 Storage Drives is a mandatory Customer Self Upgrade (CSU) component. CAUTION: •...

  • Page 32: Guidelines For Allocating And Loading Drives

    SFF Drives are loaded starting at bay 0, left to right. The bays are numbered 0 through 23. Figure 13: HPE 3PAR StoreServ 7000 Storage SFF numbering of Drive bays Figure 14: HPE 3PAR StoreServ 7000 Storage SFF Drive loading order...
  • Page 33 Avoid having an odd number of Drives allocated in the Drive enclosures. HPE 3PAR StoreServ 7000 Storage LFF Drive loading guidelines and examples IMPORTANT: Notice that the numbering for the order and direction that Drives are installed in the LFF enclosure do not follow the same number order used to identify Drives from the storage system management software.
  • Page 34 0 to 23. The first four LFF Drives are loaded into bays 0, 4, 8, and 12. Figure 15: HPE 3PAR StoreServ 7000 Storage LFF numbering of Drive bays Figure 16: HPE 3PAR StoreServ 7000 Storage LFF Drive loading order...

  • Page 35: Guidelines For Adding More Drives To The Storage System

    If an equal distribution is not possible, you should get as close as possible without breaking the rules. Upgrading to add Drives—SP 4.x This procedure is for the upgrade of installing HPE 3PAR StoreServ 7000 Storage Drives using HPE 3PAR Service Processor (SP) 4.x.
  • Page 36 (SPOCC) interface displays. Initiate Check Health of the storage system. a. From the HPE 3PAR SPOCC interface main menu, click Support in the left navigation pane. b. From the Service Processor - Support page, under StoreServs, click Health Check in the Action column.
  • Page 37 With the latch handle of the Drive fully extended, align and slide the Drive into the bay until the handle begins to engage (1). c. To seat the Drive into the Drive bay, close the handle (2). Figure 18: Installing an HPE 3PAR StoreServ 7000 Storage SFF Drive Upgrade of the storage system...
  • Page 38 11. After the component replacement, initiate Check Health of the storage system. a. From the HPE 3PAR SPOCC interface main menu, click Support in the left navigation pane. b. From the Service Processor - Support page, under StoreServs, click Health Check in the Action column.

  • Page 39: Upgrading To Add Drives-Sp 5.X

    Log in to the HPE 3PAR SP. With the admin account credentials, the HPE 3PAR SP Service Console (SC) interface displays. Initiate a maintenance window that stops the flow of system alerts from being sent to HPE by setting Maintenance Mode.
  • Page 40 TIP: When putting the storage system in maintenance mode or editing the maintenance mode, you need to specify the duration in hours and a description of the reason for the maintenance window. To edit the maintenance window, select Actions > Set maintenance mode, and then click the Edit icon next to the maintenance window.
  • Page 41 With the latch handle of the Drive fully extended, align and slide the Drive into the bay until the handle begins to engage (1). c. To seat the Drive into the Drive bay, close the handle (2). Figure 22: Installing an HPE 3PAR StoreServ 7000 Storage SFF Drive Upgrade of the storage system...
  • Page 42 Figure 23: Installing an HPE 3PAR StoreServ 7000 Storage LFF Drive 10. Repeat the steps for each Drive. IMPORTANT: For proper airflow and cooling, a slot-filler Blank must remain installed in all unused Drive bays. Verification: 11. From the SC interface, verify the installation of the additional Drives. The display refreshes periodically, and you should see the newly inserted Drives, which are automatically admitted into the storage system.
  • Page 43 Insert the Bezel into the enclosure left side (3). d. Lock the Bezel (4) (optional). Figure 24: Installing an HPE 3PAR StoreServ 7000 Storage Bezel 14. Follow the return instructions provided with the replacement component. Upgrade of the storage system...

  • Page 44: More Information For Service And Upgrade Of The Storage System

    Hewlett Packard Enterprise Support personnel and authorized service providers. Based on the account, there are differences in the access it provides to the HPE 3PAR SP interfaces, the type of password options, and the permissions associated with the account.
  • Page 45 • HPE 3PAR Service Processor Onsite Customer Care (SPOCC) • HPE 3PAR SPMaint utility (SPMaint) • HPE 3PAR CPMaint utility (CPMaint) Accounts with HPE 3PAR SP 5.x for service and upgrade Account Password options Interface access Permissions admin Static password •...
  • Page 46 Accounts with HPE 3PAR SP 5.x for service and upgrade Account Password options Interface access Permissions hpesupport Time-based or encryption- • SC through a web browser • Only HPE Support based password • TUI and Linux Shell through • Service and diagnostic •...

  • Page 47: Setting Time-Based Or Encryption-Based Password Option From The Sp 5.X Sc

    Procedure 1. Connect and log in to the HPE 3PAR Service Processor (SP) 5.x. 2. From the HPE 3PAR Service Console (SC) main menu, select Service Processor, and then select Actions > HPE Support password Setting time-based or encryption-based password option from the SP 5.x SC...

  • Page 48: Generating The Encryption-Based Ciphertext From The Sp 5.X Sc

    Procedure 1. Connect and log in to the HPE 3PAR Service Processor (SP) 5.x. 2. From the HPE 3PAR Text-Based User Interface (TUI) main menu, enter the menu option for Secure Password Management. The current mode is displayed after Current password mode: as either TIME or ENCRYPT.

  • Page 49: Generating The Encryption-Based Ciphertext From The Sp 5.X Tui

    Generating the encryption-based ciphertext from the SP 5.x TUI Procedure 1. Connect and log in to the HPE 3PAR Service Processor (SP) 5.x. 2. From the HPE 3PAR Text-Based User Interface (TUI) main menu, enter 5 for 5 == Secure Password Management. The current mode is...

  • Page 50: Setting Time-Based Or Encryption-Based Password Option For A Storage System Account

    Setting time-based or encryption-based password option for a storage system account Procedure 1. Connect and log in to the HPE 3PAR Service Processor (SP) and access the interactive CLI interface. 2. Query the current mode by using the HPE 3PAR CLI controlrecoveryauth status command.

  • Page 51: Regenerating The Encryption-Based Ciphertext For A Storage System Account

    Procedure 1. Connect and log in to the HPE 3PAR Service Processor (SP) and access the interactive CLI interface. 2. To generate a ciphertext, initiate the HPE 3PAR CLI controlrecoveryauth ciphertext <user> command, where <user> is either root or console.

  • Page 52: Browser Warnings

    Browser warnings When connecting to the HPE 3PAR Service Processor (SP) IP address, you might receive a warning from your browser that there is a problem with the security certificate for the website, that the connection is not private, or the connection is not secure. To continue to the site, clear the warning.

  • Page 53: Shutting Down A Controller Node-Sp 4.X

    5. Follow the instructions on the dialog that opens. HPE 3PAR Service Processor The HPE 3PAR Service Processor (SP) is available as either a physical SP or a virtual SP. The HPE 3PAR SP software is designed to provide remote error detection and reporting and to support diagnostic and maintenance activities involving the storage systems.

  • Page 54: Firewall And Proxy Server Configuration

    HPE 3PAR StoreServ Storage system over its own Ethernet connections. HPE 3PAR SP documentation: For more information about the HPE 3PAR SP, see the HPE 3PAR Service Processor Software User Guide available at the Hewlett Packard Enterprise Information Library Storage website: www.hpe.com/info/storage/docs...

  • Page 55: Connection Methods For The Sp

    Laptop connection—Connect the laptop to the physical SP with an Ethernet connection (LAN). IMPORTANT: If firewall permissive mode for the HPE 3PAR SP is disabled, you must add firewall rules to allow access to port 8443 or add the hosts to the firewall. By default, permissive mode is enabled for the firewall.

  • Page 56: Connecting To The Physical Sp From A Laptop

    HPE 3PAR CLI for the attached storage system. The intent of the HPE 3PAR TUI is not to duplicate the functionality of the HPE 3PAR SC GUI, but to allow a way to fix problems that may prevent you from using the HPE 3PAR SC GUI.

  • Page 57: Hpe 3Par Storeserv Management Console

    HPE 3PAR SSMC Main Console. If that is not the case, you must first add the storage system to the HPE 3PAR SSMC by logging in to the HPE 3PAR SSMC Administrator Console.

  • Page 58: Connection Method For The Ssmc

    Enterprise Support can assist in identifying the correct spare part number. Figure 26: Example HPE 3PAR StoreServ Storage product label with spare part number The HPE 3PAR StoreServ 7000 Storage spare part number can be obtained in the following ways: •...

  • Page 59: Troubleshooting

    The spare part number is used to order a replacement part. Alert notifications in the HPE 3PAR SP 5.0 HPE 3PAR SP Service Console (SC): In the Detail pane of the HPE 3PAR SP SC interface, an alert notification will display in the Notifications box.

  • Page 60: Collecting Log Files

    Resource detail (4)—Information for the selected view is displayed in the resource detail area. Collecting log files For a service event, it might be necessary to collect the HPE 3PAR Service Processor (SP) log files for Hewlett Packard Enterprise Support.

  • Page 61: Collecting Sp Log Files-Sp4.X

    Audit and Logging Information—Provides audit and logging information of an attached storage system and HPE 3PAR SP usage. This file is gathered as part of an SPLOR and Hewlett Packard Enterprise Support personnel can view the file using HPE Service Tools and Technical Support (STaTS).

  • Page 62: Troubleshooting Issues With The Components

    Troubleshooting issues with the components Components functions Table 1: Component functions Component Function alert Displays unresolved alerts Displays Adaptive Optimization issues cabling Displays Drive Enclosure (cage) cabling issues cage Displays Drive Enclosure (cage) issues cert Displays Certificate issues Display data encryption issues date Displays Controller Nodes having different date issues...

  • Page 63: Alert

    Component Function vlun Displays VLUN issues Displays VV issues alert Displays any unresolved alerts and shows any alerts that would be seen by showalert -n . Format of Possible alert Exception Messages Alert <component> <alert_text> alert Example Component -Identifier- --------Detailed Description-------------------- Alert hw_cage:1 Cage 1 Degraded (Loop Offline)

  • Page 64: Cabling

    cli% showpd -p -devtype NL -nodes 2,3 -----Size(MB)------ ----Ports---- Id CagePos Type RPM State Total Free A Capacity(GB) 200 12:0:0 7 normal 1848320 1766400 3:0:1* 2:0:1 2000 201 12:1:0 7 normal 1848320 1766400 3:0:1 2:0:1* 2000 202 12:2:0 7 normal 1848320 1765376 3:0:1* 2:0:1 2000...

  • Page 65: Cage

    cabling Suggested Action 1 Use the CLI showcage command to verify that both cages are available through two ports, before replacing the cable specified in the error message. cli% showcage cage6 cage7 Id Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model FormFactor 6 cage6 0:1:1 1 1:1:1...
  • Page 66 • Power supplies • Cage firmware (is not current) • Reports if a servicecage operation has been started and has not ended. • Cages are supported for hardware platform Format of Possible cage Exception Messages Cage cage:<cageid> "Missing A loop" (or "Missing B loop") Cage cage:<cageid>,mag:<magpos>...
  • Page 67 cli% showcage -d cage1 Id Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model FormFactor 1 cage1 0:1:1 1 1:1:1 8 21-23 402e 402e DCS8 -----------Cage detail info for cage1 --------- Position: --- Interface Board Info Card0 Card1 Firmware_status Current Current Product_Rev...
  • Page 68 cli% showcage -d cage1 Id Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model FormFactor 1 cage1 0:1:1 1 1:1:1 8 21-23 402e 402e DCS8 -----------Cage detail info for cage1 --------- Position: --- Interface Board Info Card0 Card1 Firmware_status Current Current Product_Rev...
  • Page 69 showcage -d cage1 cli% Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model FormFactor cage1 1:1:1 20-23 402e DCS8 -----------Cage detail info for cage1 --------- Position: --- Interface Board Info Card0 Card1 Firmware_status Current Product_Rev 402e State(self,partner) OK,OK VendorID,ProductID HP,DCS8 Master_CPU SAS_Addr...

  • Page 70: Cert

    showcage cli% Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model FormFactor cage0 0:1:1 1:1:1 13-22 402d 402d DCN2 cage1 0:1:1 1:1:1 13-22 402d 402d DCN7 showcage -d cage2 cli% showfirmwaredb cli% cert • Displays Certificate issues • Reports SSL certificates that have expired, will expire in less than 30 days, and certificates that will not be valid until a future date Format of Possible cert Exception Messages cert --...

  • Page 71: Date

    DAR -- "DAR Encryption status is unavailable" DAR -- "DAR Encryption is enabled but not licensed" DAR -- "DAR Encryption key needs backup" DAR -- "There are <number> disks that are not Self Encrypting" DAR -- "DAR Encryption status: <dar state>" DAR -- "DAR EKM status is: <EKM status>"...

  • Page 72: File

    Date -- "Date is not the same on all nodes" date Example Component -Identifier- -----------Detailed Description----------- Date Date is not the same on all nodes date Suggested Action The time on the Controller Nodes should stay synchronized whether there is an NTP server or not. Use showdate to see if a Controller Node is out of sync.
  • Page 73 file Example 1 File node:2 Behavior altering file "manualstartup" exists created on Oct 7 14:16 file Suggested Action 1 After understanding why the files are present, the file should be removed to prevent unwanted behavior. As root on a Controller Node, remove the file using the UNIX rm command. Known condition: some undesirable touch files are not being detected (bug 45661).
  • Page 74 Component -----------Summary Description----------- Qty File Nodes with Dump or HBA core files Component ----Identifier----- ----Detailed Description------ File node:1 Dump or HBA core files found file Suggested Action 3 This condition might be transient because the Service Processor retrieves the files and cleans up the dump directory.

  • Page 75: Host

    fs Example Component ---------Summary Description----------- Qty File Services provisioning group issues Component -Identifier- -------------------Detailed Description-------------------- fsp2 fsp2: FPG is not activated. Corrective Action: Activate fs Suggested Action Use the CLI showfpg command to determine the state of the listed FPG. Use the CLI setfpg and setfpg -activate commands to start the listed FPG or the CLI removefpg command to remove the FPG if no longer wanted.
  • Page 76 Use the CLI showport, showport -par, and controlport commands to configure port 1:0:1 for point mode (fabric connect) or configure port 0:1:1 to loop mode (for direct connect). showport -par 0:0:1 1:0:1 cli% N:S:P Connmode ConnType CfgRate MaxRate Class2 UniqNodeWwn VCN IntCoal TMWO Smart_SAN...
  • Page 77 Format of Possible ld Exception Messages LD ld:<ldname> "LD is not mapped to a volume" LD ld:<ldname> "LD is in write-through mode" LD ld:<ldname> "LD has <X> preserved RAID sets and <Y> preserved chunklets" LD ld:<ldname> "LD has reduced availability. Current: <cavail>, Configured: <avail>"...
  • Page 78 Component -------Summary Description-------- Qty LDs in write through mode Component -Identifier-- --------Detailed Description--------- ld:Ten.usr.12 LD is in write-through mode ld Suggested Action 2 Examine the identified LDs using CLI commands such as showld, showld –d , showldch, and showpd for any failed or missing Drives. Write-through mode (WThru) indicates that host I/O operations must be written through to the Drive before the host I/O command is acknowledged.

  • Page 79: License

    cli% showld -d R1.usr.0 Id Name CPG RAID Own SizeMB RSizeMB RowSz StepKB SetSz Refcnt Avail CAvail 32 R1.usr.0 --- 1 0/1/3/2 0 cage showldch R1.usr.0 cli% ld Example 4 Component -Identifier-- -----Detailed Description------------- Preserved data storage space does not equal total node's Data memory ld Suggested Action 4 Preserved data LDs (pdsld) are created during system initialization (OOTB) and after some hardware...

  • Page 80: Network

    license Suggested Action If desired, request a new or updated license from your Sales Engineer. network Displays Ethernet issues for the Administrative, File Services, and Remote Copy over IP (RCIP) networks that have been logged in the previous 24-hour sampling window. Reports if the storage system has fewer than two nodes with working admin Ethernet connections.
  • Page 81 NOTE: The error counters shown by shownet and shownet -d cannot be cleared except by rebooting a controller node. Because checkhealth is comparing network counters with a history log, checkhealth stops reporting the issue if there is no increase in error in the next log entry. cli% shownet -d IP Address: 192.168.56.209 Netmask 255.255.255.0...
  • Page 82 PD disk:<pdid> "Degraded States: <showpd -s -degraded>" PD disk:<pdid> "Failed States: <showpd -s -failed"> PD -- "Sparing algorithm is not set" PD disk:<pdid> "Disk is experiencing a high level of I/O per second: <iops>" PD File: <filename> "Folder not found on all Nodes in <folder>" PD File: <filename>...
  • Page 83 checkhealth -detail pd cli% Checking pd Component -------------------Summary Description------------------- Qty Unbalanced PD types in cages PDs that a degraded ------------------------------------------------------------------------ 2 total Component --Identifier-- ----------------------------Detailed Description---------------------------- Cage:0 PDs FC/10K/450GB unbalanced. Primary path: 5 on Node:0,3 on Node:1 disk:0 Degraded States: missing_A_port,servicing -------------------------------------------------------------------------------------------- 2 total pd Suggested Action 2...
  • Page 84 Component -------------------Summary Description------------------- Qty Disks experiencing a high level of I/O per second Component --Identifier-- ---------Detailed Description---------- disk:100 Disk is experiencing a high level of I/O per second: 789.0 pd Suggested Action 3 This check samples the I/O per second (IOPS) information in statpd to see if any Drives are being overworked, and then it samples again after five seconds.

  • Page 85: Pdch

    PD Disk:32 ST3400755FC PD for cage type DCS2 in cage position 2:0:0 is missing from the firmware database pd Suggested Action 6 Check the release notes for mandatory updates and patches to the HPE 3PAR OS version that is installed and install as needed to support this PD in this Drive Enclosure (cage). pdch •...
  • Page 86 Format of Possible pdch Exception Messages pdch LD:<ldid> "Connection path is not the same as LD ownership" pdch ch:<initpdid>:<initpdpos> "Chunklet is on a remote disk" pdch LD:<ldid> "LD has <count> remote chunklets" pdch Example 1 Component ------------Summary Description------------ pdch LDs wwith connection path different than ownership Component -Identifier- -------Detailed Description-------- pdch ld:tp-0-sd-0.1 Connection path is not the same as LD ownership...

  • Page 87: Port

    drive-cage/node-port/FC-loop problems; focus on troubleshooting those. If a node is offline due to a service action, such as hardware or software upgrades, these exceptions can be ignored until that action has finished and the node is online. In this example, LD 35, with a name of R1.usr.3, is owned (Own) by nodes 3/2/0/1, respectively, and the primary/secondary physical paths to the drives (chunklets) in this LD are from nodes 3 and 2, respectively.
  • Page 88 Port port:<nsp> "Port mode is in <mode> state" Port port:<nsp> "is offline" Port port:<nsp> "Mismatched mode and type" Port port:<nsp> "Port is <state>" Port port:<nsp> "SFP is missing" Port port:<nsp> SFP is <state>" (degraded or failed) Port port:<nsp> "SFP is disabled" Port port:<nsp>...
  • Page 89 cli% showport -sfp -ddm 0:1:1 1:1:1 --------------Port 0:1:1 DDM-------------- -Warning- --Alarm-- --Type-- Units Reading Low High Low High Temp Voltage 3339 3000 3600 2900 3700 TX Bias TX Power uW RX Power uW 1000 10 1258 --------------Port 1:1:1 DDM-------------- -Warning- --Alarm-- --Type-- Units Reading Low High Low High...

  • Page 90: Qos

    This output indicates that the port's mode, such as an initiator or target, is not correct for the connection type, such as drive, host, ISCSI, FCoE, or RCFC. Useful HPE 3PAR CLI commands are showport, showport -c, showport -par, showport -rcfc, showcage, etc.
  • Page 91 Component -------Summary Description-------- Qty VVSets with non-zero reject counts Component -Identifier- -----------Detailed Description------------ vvset6 VVSet has logged 1756.0 rejects in 24 hours qos Suggested Action Use the CLI showqos command to determine if the QOS rules fit the needs of the host and application access.

  • Page 92: Snmp

    • showrcopy • showrcopy -d • showport -rcip • showport -rcfc • shownet -d • controlport rcip ping snmp Displays issues with SNMP. Attempts the showsnmpmgr command and reports errors if the CLI returns an error. Format of Possible snmp Exception Messages SNMP -- <err>...

  • Page 93: Task

    The <stat> variable can be any of the following: rx_errs, rx_dropped, rx_fifo, rx_frame, tx_errs, tx_dropped, tx_fifo. This message is usually caused by customer network issues, but might be caused by conflicting or mismatching network settings between the Service Processor (SP), customer switch(es), and the storage system.

  • Page 94: Vlun

    2010-10-22 10:35:36 PDT Created task. 2010-10-22 10:35:36 PDT Updated Executing "upgradecage -a -f" as 0:12109 2010-10-22 10:35:36 PDT Errored upgradecage: Invalid option: -f vlun • Displays inactive Virtual LUNs (VLUNs) and those which have not been reported by the host agent •...

  • Page 95: Controlled Thermal Shutdown

    Controlled thermal shutdown Symptom If the thermal temperature of the HPE 3PAR StoreServ 7000 Storage Controller Nodes or Drives increases to the point that temperature exceeds the acceptable range, alert notifications are displayed in the HPE 3PAR StoreServ Management Console (SSMC), and then a controlled shutdown of the component occurs automatically as a protective action.
  • Page 96 multiple Drives have been spun down due to exceeding the acceptable temperature range. If the system shuts down due to a pending TOC quorum loss from the spin down of too many Drives, power remains on for the nodes, Drives, and Drive Enclosures. For overheated Controller Nodes, a single Controller Node is shut down if one of its sensors reports a critical temperature.

  • Page 97: Parts Catalog

    Parts catalog Bezels, Blanks, and Cables parts list Table 2: HPE 3PAR StoreServ 7000 Storage Cables parts list Part number Description 408765-001 SPS-CABLE; MINI SAS; 0.5M 408766-001 SPS-CABLE; MINI SAS; 1M 408767-001 SPS-CABLE; MINI SAS; 2M 408769-001 SPS-CABLE; MINI SAS; 6M...

  • Page 98: Controller Node Enclosure Parts List

    Table 3: HPE 3PAR StoreServ 7000 Storage Bezel and Blanks parts list Part number Description 683255-001 SPS-Bezel M6710 Drive Shelf; right 683256-001 SPS-Bezel M6720 Drive Shelf; left 683257-001 SPS-Bezel 7200; right 683258-001 SPS-Bezel 7400; right 683807-001 SPS-Drive Blank SFF 690777-001 SPS-Bezel M6720 Drive Shelf;...
  • Page 99 Part number Description 683247-001 SPS-PCIE Riser Assy 683248-001 SPS-Node Boot Drive; 64GB; SSD (DX110064A5xnNMRI) 683259-001 SPS-Adapter; FC; 8Gb; 4 Port (LPe12004) 683803-001 SPS-Memory DIMM 2GB DDR2 Data Cache (18HVF25672PZ-80E..) 683804-001 SPS-Memory DIMM 4GB DDR2 Data Cache (36HVS51272PZ-80E..) 683806-001 SPS-Memory DIMM 8GB DDR3 Control Cache 683808-001 SPS-Cable Node Link PCIe 74xx/84xx 716766-001...
  • Page 100 5. PCIe Riser Card slot 6. TOD Clock Battery 7. Control Cache DIMM (CC 0:0) 8. Data Cache DIMM (DC 0:0) 9. Data Cache DIMM (DC 1:0) Figure 28: HPE 3PAR StoreServ 7000 Storage Internal Controller Node components Parts catalog...
  • Page 101 Figure 29: 764 W Power Cooling Module without Battery Figure 30: 764 W Power Cooling Module Battery Parts catalog...
  • Page 102 Figure 31: Controller Node Figure 32: Node Drive Figure 33: Four-Port Fibre Channel Host Adapter Parts catalog...

  • Page 103: Drive Enclosure Parts List

    Figure 34: Two-Port CNA Host Adapter Figure 35: Fibre Channel Small Form-Factor Pluggable Transceiver Drive Enclosure parts list Table 5: HPE 3PAR StoreServ 7000 Storage Drive Enclosure parts list Part number Description 683232-001 SPS-Enclosure 2U24 SFF Assy 683233-001 SPS-Enclosure; Drive; 4U24; LFF Assy...
  • Page 104 Part number Description 683251-001 SPS-Module I/O Drive Shelf 683253-001 SPS-Rail Kit 2U24 Fasteners 683254-001 SPS-Rail Kit 4U24 Fasteners 697387-001 SPS-DRIVE SAS FC 300GB 6G 15K SFF 697388-001 SPS-DRIVE SAS FC 450GB 6G 10K SFF 697389-001 SPS-DRIVE SAS FC 900GB 6G 10K SFF 697391-001 SPS-DRIVE SAS NL 3TB 6G 7.2K LFF 697392-001...
  • Page 105 Part number Description 750786-001 SPS-DRIVE SAS NL 4TB 6G 7.2K LFF FIPS 750787-001 SPS-DRIVE SAS NL 2TB 6G 7.2K LFF 750788-001 SPS-DRIVE SAS NL 3TB 6G 7.2K LFF 750795-001 SPS-DRIVE SAS NL 4TB 6G 7.2K LFF 752840-001 SPS-DRIVE SAS SSD 480GB 6G MLC SFF 752841-001 SPS-DRIVE SAS SSD 480GB 6G MLC LFF 752842-001...
  • Page 106 Part number Description 802271-001 SPS-DRIVE SAS FC 300GB 6G 15K SFF 802274-001 SPS-DRIVE SAS FC 1.2TB 6G 10K SFF 806214-001 SPS-DRIVE SAS SSD 3.84TB 6G SFF 806552-001 SPS-DRIVE SAS SSD 920GB 6G SFF 806553-001 SPS-DRIVE SAS SSD 920GB 6G LFF 806554-001 SPS-DRIVE SAS SSD 480GB 6G SFF 806555-001...
  • Page 107 SPS-DRIVE 920GB SSD SFF SS7000 FIPS SM (SID) 879396-001 SPS-DRIVE 1.92TB SSD SFF SS7000 FIPS SM (SID) 879398-001 SPS-DRIVE 3.84TB SSD SFF SS7000 FIPS SM (SID) Figure 36: HPE 3PAR StoreServ 7000 Storage HPE M6710 Drive Enclosure (2U24) Parts catalog...
  • Page 108 Figure 37: HPE 3PAR StoreServ 7000 Storage HPE M6720 Drive Enclosure (4U24) Figure 38: HPE 3PAR StoreServ 7000 Storage I/O Module Figure 39: HPE 3PAR StoreServ 7000 Storage 580 W Power Cooling Module Parts catalog...

  • Page 109: Service Processor Parts List

    Figure 40: HPE 3PAR StoreServ 7000 Storage 2.5-inch SFF Drive Figure 41: HPE 3PAR StoreServ 7000 Storage 3.5-inch LFF Drive Service Processor parts list Table 6: Service Processor parts list Part number Description 675040-001 SPS-Service Processor 1U Mounting Kit 707989-001...
  • Page 110 Part number Description 818723-001 SPS-SERVICE PROCESSOR DL120 Gen 9 875660-001 SPS-SERVICE PROCESSOR; RPS; DL120 SP-5.0 Parts catalog...

  • Page 111: Component Identification

    Adapters (optional) The types of HPE 3PAR StoreServ 7000 Storage Host PCIe Adapters that are available are dependent on the model and configuration. The Host PCIe Adapters are an optional component for the storage system.

  • Page 112: Adapter-Four-Port 16 Gb Fc Host Pcie Adapter

    Host Four-Port 1 GbE NIC Adapter RJ45 Adapter—Four-Port 16 Gb FC Host PCIe Adapter Figure 43: HPE 3PAR StoreServ 7000 Storage Host Four-Port 16 Gb FC Host PCIe Adapter ports HPE 3PAR StoreServ 7000 Storage Four-Port 16 Gb FC Host PCIe Adapter ports Port...

  • Page 113: Adapter-Two-Port 10 Gbe Nic Host Pcie Adapter

    Figure 44: HPE 3PAR StoreServ 7000 Storage Two-Port 10 Gb iSCSI/FCoE CNA Host PCIe Adapter ports HPE 3PAR StoreServ 7000 Storage Two-Port 10 Gb iSCSI/FCoE CNA Host PCIe Adapter ports Port Node:Slot:Port (N:S:P) N:2:1 N:2:2 Adapter—Two-Port 10 GbE NIC Host PCIe Adapter...

  • Page 114: Controller Node

    Figure 46: HPE 3PAR StoreServ 7000 Storage Four-Port 1 GbE NIC Host PCIe Adapter ports HPE 3PAR StoreServ 7000 Storage Four-Port 1 GbE NIC Host PCIe Adapter ports Port Node:Slot:Port (N:S:P) N:2:1 N:2:2 N:2:3 N:2:4 Controller Node IMPORTANT: The Controller Nodes in the Controller Node Enclosure are inverted 180° from each other, as well as the ports.
  • Page 115 HPE 3PAR StoreServ 7000 Storage Controller Node ports Port type Description Ethernet ports (RC-1 & RC-1: Onboard 1 Gb Ethernet port used for an HPE 3PAR Remote Copy or HPE MGMT) 3PAR File Persona connection. MGMT: Onboard 1 Gb Ethernet port used to connect to the network.

  • Page 116: Controller Node Enclosure Rear View

    FC-1 N:0:1 FC-2 N:0:2 Controller Node Enclosure rear view Figure 50: HPE 3PAR StoreServ 7000 Storage Controller Node Enclosure rear view HPE 3PAR StoreServ 7000 Storage Controller Node Enclosure rear view Item Description Power connection 0 This power connection requires a power cable to be attached between the power supply and an independent electrical source.

  • Page 117: Drives

    Power Cooling Module (PCM 1) power switch. Drives The HPE 3PAR StoreServ 7000 Storage Drives are installed in the drive bays at the front of either the Controller Node Enclosures or expansion Drive Enclosures. Drives come in two physical sizes installed in carriers (magazines).
  • Page 118 Controller Node Enclosure: There is one type of Controller Node Enclosure: HPE 3PAR StoreServ 7000 Storage SFF 6.4 cm (2.5 in), 2U, Controller Node Enclosure: Provides 24 SFF drive bays arranged in a single row Figure 52: Two-node SFF 2U Controller Node Enclosure front view...

  • Page 119: Expansion Drive Enclosure Rear View

    • HPE 3PAR StoreServ 7000 Storage SFF 6.4 cm (2.5 in), 2U, SAS expansion Drive Enclosure: Provides 24 SFF drive bays arranged in a single row Figure 53: Drive Bay numbering, SFF Drive Enclosure front view • HPE 3PAR StoreServ 7000 Storage LFF 8.9 cm (3.5 in), 4U, SAS expansion Drive Enclosure:...

  • Page 120: I/O Module

    I/O Module The HPE 3PAR StoreServ 7000 Storage I/O modules are located at the rear of the system. I/O modules have two Mini-SAS universal ports, which can be connected to Adapters or other ports and each port includes External Port Activity LEDs, labeled 0–3.

  • Page 121: Power Cooling Module-Controller Node Enclosure

    Power Cooling Module—Controller Node Enclosure The HPE 3PAR StoreServ 7000 Storage 764 watt (W) alternating current (AC) Power Cooling Module (PCM) is an integrated power supply and cooling fan that includes a replaceable battery and is a component of the Controller Node Enclosure.

  • Page 122: Power Cooling Module-Drive Enclosure

    Enclosure rear view Power Cooling Module—Drive Enclosure The HPE 3PAR StoreServ 7000 Storage 580 watt (W) alternating current (AC) Power Cooling Module (PCM) is an integrated power supply and cooling fan and is a component of the expansion Drive Enclosure.

  • Page 123: Power Distribution Units

    Figure 63: HPE 3PAR StoreServ 7000 Storage AC PCM numbering, LFF Drive Enclosure rear view Power Distribution Units For an HPE 3PAR StoreServ 7000 Storage system that is factory integrated in an HPE Rack, there are four Power Distribution Units (PDUs) mounted at the bottom of the Rack.

  • Page 124: Component Leds

    The Controller Nodes in the Controller Node Enclosure are inverted 180° from each other, as well as the ports. HPE 3PAR StoreServ 7000 Storage Controller Node LEDs Figure 65: HPE 3PAR StoreServ 7000 Storage Controller Node LEDs HPE 3PAR StoreServ 7000 Storage Controller Node LEDs Function...
  • Page 125 The Controller Node has two Ethernet onboard (built-in) ports: • MGMT—Onboard port for the network connection • RC-1—Onboard port for an HPE 3PAR Remote Copy or HPE 3PAR File Persona connection Figure 66: Ethernet onboard ports Ethernet onboard port LEDs LED Function...
  • Page 126 Figure 67: FC onboard ports LEDs FC onboard ports LEDs LED Function Status Meaning All ports Wake up failure (dead device) or power not applied Port Speed Not connected 3 Fast amber flashes Connected at 8 Gb/s 4 Fast amber flashes Connected at 16 Gb/s Link Status Normal/Connected—link up...
  • Page 127 Figure 68: SAS onboard ports LEDs SAS onboard ports LEDs Function Status Meaning Activity Green flashing Link activity No link established This LED does not indicate a Ready state with a solid On as the I/O Module External Port Activity LEDs do. Cluster Interconnect Link onboard ports The Controller Node has two Cluster Interconnect Link onboard ports and each includes two LEDs.
  • Page 128 Figure 69: Cluster Interconnect Link onboard LEDs Figure 70: HPE 3PAR StoreServ 7000 Storage Interconnect Link Figure 71: HPE 3PAR StoreServ 7400 Storage Interconnect Link Component LEDs...

  • Page 129: Drive Leds

    Serial number mismatch between controller nodes No fault Status Green solid Link established No link established Drive LEDs Figure 72: HPE 3PAR StoreServ 7000 Storage Figure 73: HPE 3PAR StoreServ 7000 Storage SFF Drive LEDs LFF Drive LEDs Drive LEDs...

  • Page 130: Adapter-Four-Port 16 Gb Fc Host Pcie Adapter Leds

    Green flashing Drive activity Adapter—Four-Port 16 Gb FC Host PCIe Adapter LEDs Figure 74: HPE 3PAR StoreServ 7000 Storage Four-Port 16 Gb FC Host PCIe Adapter LEDs HPE 3PAR StoreServ 7000 Storage Four-Port 16 Gb FC Host PCIe Adapter LEDs Status...

  • Page 131: Adapter-Two-Port 10 Gb Iscsi/Fcoe Cna Host Pcie Adapter Leds

    2, when oriented as in the following illustration. This illustration shows the corrected label with port 1 on the left. Figure 75: HPE 3PAR StoreServ 7000 Storage Two-Port 10 Gb iSCSI/FCoE CNA Host PCIe Adapter LEDs...

  • Page 132: Adapter-Two-Port 10 Gbe Nic Host Pcie Adapter Leds

    2, when oriented as in the following illustration. This illustration shows the corrected label with port 1 on the left. Figure 77: HPE 3PAR StoreServ 7000 Storage Two-Port 10 GbE NIC Host PCIe Adapter LEDs HPE 3PAR StoreServ 7000 Storage Two-Port 10 GbE NIC Host PCIe Adapter LEDs...

  • Page 133: I/O Module Leds

    In the LFF Drive Enclosure, the I/O Modules in the enclosure are installed in the same direction, as well as the SAS ports. Figure 78: HPE 3PAR StoreServ 7000 Storage I/O Module LEDs HPE 3PAR StoreServ 7000 Storage I/O Module LEDs...

  • Page 134: Power Cooling Module Leds-Controller Node Enclosure

    Power Cooling Module LEDs—Controller Node Enclosure NOTE: Labels on the PCM for the expansion Drive Enclosure state: 760W PCM Gold Series. Figure 80: HPE 3PAR StoreServ 7000 Storage AC PCM LEDs, Controller Node Enclosure rear view HPE 3PAR StoreServ 7000 Storage AC PCM LEDs Function...

  • Page 135: Power Cooling Module Leds-Drive Enclosure

    Charging or disarmed Power Cooling Module LEDs—Drive Enclosure NOTE: Labels on the PCM for the expansion Drive Enclosure state: 580W PCM Gold Series. Figure 81: HPE 3PAR StoreServ 7000 Storage AC PCM LEDs, Drive Enclosure rear view Power Cooling Module LEDs—Drive Enclosure...

  • Page 136: Service Processor Leds

    HPE 3PAR StoreServ 7000 Storage AC PCM LEDs Function Status Meaning AC Input Fail Amber solid No AC power or PCM fault Amber flashing • Partner PCM Faulty/Off or Firmware Download • Locate active PCM OK Green solid AC Present and PCM On / OK...
  • Page 137 Service Processor LEDs rear panel LED/Port function Status Meaning Deactivated NIC link Green solid Network link No network link NIC activity Green solid Network link Green flashing Network activity No network activity Power supply Green solid Normal The physical Service Processor has redundant power supplies (RPS) and the LEDs are the same on both.

  • Page 138: Storage System Status Leds

    Storage system status LEDs Storage system status LEDs The HPE 3PAR StoreServ 7000 Storage Controller Node Enclosures and Drive Enclosures have system status LEDs at the front, left corner of the enclosures. Figure 84: LEDs on the left Ear Cap (bezel), SFF enclosures front view...
  • Page 139 Figure 85: LEDs on the left Ear Cap (bezel), LFF enclosures front view LEDs on the left Ear Cap (bezel) Function Status Meaning System Power Green solid Power No power System Standby Amber solid Enclosure powered by the battery Module Fault Amber solid Fault No fault...

  • Page 140: Websites

    Websites Hewlett Packard Enterprise general websites Information Library www.hpe.com/info/EIL Customer Self Repair Services Media Library Videos www.hpe.com/support/sml-csr Licensing enterpriselicense.hpe.com/ Safety and Compliance www.hpe.com/support/Safety-Compliance-EnterpriseProducts Software Depot home www.hpe.com/support/softwaredepot Software updates and licensing www.hpe.com/downloads/software Support Center www.hpe.com/support/hpesc SPOCK www.hpe.com/storage/spock StoreFront Remote www.storefrontremote.com White papers and analyst reports www.hpe.com/storage/whitepapers...

  • Page 141: Support And Other Resources

    Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •...

  • Page 142: Customer Self Repair

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

  • Page 143: Regulatory Information

    Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

  • Page 144: Acronyms

    Acronyms one-unit rack space two-unit rack space four-unit rack space alternating current all flash array control cache (DIMMs) confidential disclosure agreement command line interface converged network adapter data at rest direct current (power) or data cache (DIMMs) DHCP dynamic host configuration protocol domain name system electrostatic discharge Fibre Channel (protocol) or fast class (drive type)
  • Page 145 field replaceable unit Gb/s or Gbps Gigabits per second Gigabit Ethernet graphical user interface host bus adapter input/output integrated lights out I/O Module local area network large form factor logical unit number moment of birth network interface card near line (drive type) network time protocol OOTB out of the box...
  • Page 146 SFRM Hewlett Packard Enterprise StoreFront Remote Service Processor SPOCC HPE 3PAR Service Processor Onsite Customer Care SPOCK Single Point of Connectivity Knowledge single power supply secure service agent solid state drive (drive type) Secure Shell...
  • Page 147 TOTP time-based one-time password HPE 3PAR SP Text-based User Interface unit of space in a rack unit identification virtual machine virtual volume watt Acronyms...

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