Collecting Sp Log Files-Sp4.X; Collecting Sp Log Files-Sp 5.X - HPE 3PAR StoreServ 7000 Storage Service And Upgrade Manual

Collecting SP log files—SP4.x
Procedure
1. Connect and log in to the HPE 3PAR Service Processor (SP).
2. From the HPE 3PAR Service Processor Onsite Customer Care (SPOCC) main menu, click Files from
the navigation pane.
3. Click the folder icons for files > syslog > apilogs.
4. In the Action column, click Download for each log file:
SPSETLOG.log
ARSETLOG.system_serial_number.log
errorLog.log
5. Zip the downloaded log files.
Collecting SP log files—SP 5.x
The following tools collect data from the HPE 3PAR Service Processor (SP):
• Audit and Logging Information—Provides audit and logging information of an attached storage
system and HPE 3PAR SP usage. This file is gathered as part of an SPLOR and Hewlett Packard
Enterprise Support personnel can view the file using HPE Service Tools and Technical Support
(STaTS).
HPE 3PAR SP audit Information is contained in the audit.log file, which provides the following audit
information:
◦ Users who accessed the HPE 3PAR SP
◦ Logon and logoff times
◦ The functionality used, such as Interactive CLI.
• SPLOR—Gathers files to diagnose HPE 3PAR SP issues. The SPLOR data can be retrieved through
the Collect support data action from the Service Processor page.
Procedure
1. Connect and log in to the HPE 3PAR SP.
2. From the HPE 3PAR Service Console (SC) main menu, select Service Processor.
3. Select Actions > Collect support data.
4. Select SPLOR data, and then click Collect to start data retrieval.
When support data collection is in progress, it will start a task which will be displayed at the top of the
page. To see details for a specific collection task in Activity view, expand the task message and click
the Details link for the task.
Service Processor setup log
Storage System setup log
General errors
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