HPE StoreOnce 5500 Upgrade Manual
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HPE StoreOnce 5500 Upgrade Manual

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HPE StoreOnce 5500 System Capacity
Upgrade Guide
Abstract
This document explains how to install the HPE StoreOnce 5500 System Capacity Expansion
Kit, apply the new license, and add the new storage to the existing system. It is intended for
system administrators familiar with HPE StoreOnce 5500 Systems. For the latest version of
this document, see the HPE Information Library.
*BB917-90914*
Part Number: BB917-90914
Published: January 2018
Edition: 4

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Summary of Contents for HPE StoreOnce 5500

  • Page 1 Upgrade Guide Abstract This document explains how to install the HPE StoreOnce 5500 System Capacity Expansion Kit, apply the new license, and add the new storage to the existing system. It is intended for system administrators familiar with HPE StoreOnce 5500 Systems. For the latest version of this document, see the HPE Information Library.
  • Page 2 © Copyright 2016, 2018 Hewlett Packard Enterprise. Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Cabling examples......................38 Factory-integrated SAS cabling configuration................39 Applying the License and Completing the RAID Expansion.... 41 Scan for storage..........................41 Redeeming the Capacity license from the HPE Passport web site..........42 Licensing and adding storage to the HPE StoreOnce System........... 43 Contents...
  • Page 4 IO module port LED combinations................... 58 Display messages........................58 Power Supply module labels....................59 B9, SAS cable hardware error..................59 BA, SAS cable unsupported by HPE................59 C7, System shutdown - over temperature................59 D0, Absent Power Supply Module 3................59 D1, Absent Power Supply Module 4................59 D2, Absent Power Supply Module 1................

  • Page 5: Capacity Expansion Overview

    BB941A: StoreOnce 5500 System Capacity Upgrade Disk Pack The StoreOnce 5500 System (44 TB) Capacity Expansion kit is a pack of eleven 4 TB disks, which are added to the original disk enclosure in the sequence described in this guide. A maximum of five of these kits may be used with the first enclosure until all disk bays are full.

  • Page 6: Rack Warnings

    IMPORTANT: If you add storage before parity initialization completes, the amount of time required to complete parity initialization cannot be predicted because it depends upon the workload of the system. Be aware that it may take several days to complete. If you schedule jobs to access the storage before parity initialization completes, they will run but performance will be impaired.

  • Page 7: Power On/Off Procedure

    Figure 1: Clearance required to maneuver disks in drawer 2 Power on/off procedure Capacity expansion does not require the StoreOnce 5500 System to be powered down. However, as a precaution, you may decide to power down when daisy chaining the third and fourth disk enclosures. You may also need to power down the disk enclosure in some troubleshooting scenarios.
  • Page 8 4. Power on the StoreOnce 5500 System (the power button is on the front of the unit). The Power button LED flashes green during the power-on sequence, and the Power button, System Health and NIC status LEDs all show steady green when the StoreOnce System is powering up.

  • Page 9: Installing The Capacity Expansion Disk Pack, Bb941A

    HPE StoreOnce System on page 43. NOTE: Once the first disk enclosure is completely full, further expansion is possible using the StoreOnce 5500 System 60TB Capacity Expansion Kit. For instructions on installing this expansion kit, go to Installing additional Capacity Expansion enclosures, BB933A on page 14.

  • Page 10: Distributing The Drives Correctly

    35. 23-33. The disks in StoreOnce 5500 System 44 TB Capacity Expansion kits must be added to specific bays in the drawers within the disk enclosure depending upon the sequence in which they are being added. Each drawer has a label that specifies the sequence in which each set of 11 disks must be installed. This sequence is mandatory for the product to function because the StoreOnce software expects the storage to be populated in this way.

  • Page 11: Maintenance Mode With Storeonce Remote Support

    • Never leave the drawer open for any length of time. It should be opened only for maintenance and storage expansion. • Verify that the drives are fully seated before closing the drawer. • The drawer is fully closed when the fans slow down to their normal speed. •...
  • Page 12 2. Having determined what disks are already installed, use the label on the disk enclosure to determine which drawer in the disk enclosure should be populated with the set of additional 11 disks. In our example, we have established that this is Expansion #1, so the additional disks will go into drawer 2. a.
  • Page 13 c. Press the button (1) to release the carrier handle (2). Figure 5: Installing the drive d. Insert the hard drive (1) and close the carrier handle (2). 3. Continue until all eleven disks have been installed. Close the hard drive drawer. You will hear it click into place when it is securely closed.

  • Page 14: Installing Additional Capacity Expansion Enclosures, Bb933A

    Unlike the pre-configured storage, storage purchased afterinitial installation must be licensed, discovered and added to the HPE StoreOnce System before it is available for use. Please note that there is a different license for the 44 TB and the 60 TB Capacity Expansion. The 60 TB license is required for this expansion.
  • Page 15 There is also a 1U supporting shelf, which is not illustrated. The 1U supporting shelf protects the StoreOnce 5500 System from the weight of the disk enclosures. Its recommended location varies depending upon the installation scenario that has been selected, see Installation scenarios on page...

  • Page 16: Sas Cable Lengths

    NOTE: To facilitate future expansion, HPE recommends using 2m SAS cables to connect from the server to Drawer 2 of the disk enclosure. For this reason, the base system of one server and one disk enclosure is supplied with two 0.5 m cables and two 2.0 m cables.

  • Page 17: Important Safety Information

    Use extreme caution when installing and pulling units from the rack; they can slip and fall, causing damage to the StoreOnce 5500 System or injury. Hewlett Packard Enterprise is not responsible for any damage or injury caused by the mishandling of the StoreOnce System.

  • Page 18: Installing The Disk Enclosure

    Figure 7: Inserting the locking nuts Installing the disk enclosure The base storage disks should be left in the disk enclosure, but do not add any further expansion disks (if purchased) until the disk enclosure has been installed. CAUTION: If your system has been delivered with further expansion disks loaded, assess the total weight. If any enclosure expansions are included with the order of the base server and first disk enclosure, the additional expansions will be configured as well.
  • Page 19 Figure 8: Installing the second disk enclosure and tightening the thumbscrews 2. Attach the retaining brackets (1) to either side of the rear of the disk enclosure and secure them to the rack. Installing additional Capacity Expansion enclosures, BB933A...
  • Page 20 Figure 9: Attaching the retaining brackets 3. Connect the power cables to the new enclosure. TIP: For resiliency purposes connect each power cord to a separate PDU within the rack, if available. Installing additional Capacity Expansion enclosures, BB933A...
  • Page 21 Figure 10: Connecting power cables 4. Power on the new disk enclosure. You may need to hold down the power on button (1) on the rear of each unit for up to 30 seconds. Look at the LEDs on the I/O modules and wait until the Green Status LED (3) remains on, and the Locate LED (2) and the Fault LED (4) are both off.

  • Page 22: Cabling Capacity Upgrade Enclosures

    Cabling Capacity Upgrade enclosures This chapter describes the two recommended cabling configurations. It includes: • Power on prerequisites on page 22 • Cabling sequence overview on page 22 • Cabling up to two enclosures above and two enclosures below the head server on page 23 •...

  • Page 23: Cabling Up To Two Enclosures Above And Two Enclosures Below The Head Server

    RAID controller card in Slot 2. This is the installation that is described in the printed StoreOnce 5500 Start Here poster, and is illustrated below. Within the StoreOnce software this enclosure is identified as Storage Cluster 1 and volume and pool names have C2 as part of their naming convention, for example: Pool C2_P1 to Pool C2_P6.
  • Page 24 NOTE: Both cable lengths are supported. To facilitate future expansion, HPE recommends using a 2.0 m SAS cable to connect from the server to Drawer 2 of the disk enclosure. See SAS cable lengths on page...

  • Page 25: Connecting The Second Capacity Expansion Kit (Jbod 3)

    4. If you purchased additional HPE StoreOnce 44TB Capacity Expansion kits for the second enclosure at the same time as the HPE StoreOnce 60TB Capacity Expansion kit, install the sets of 11 disks in exactly the same sequence as described in Installing the Capacity Expansion Disk Pack, BB941A on page 9.
  • Page 26 WARNING: Never disconnect all SAS cabling at the same time while the system is powered on. It is essential to maintain an active SAS connection throughout the expansion process. Procedure 1. If Remote Support via STaTS is configured, use the following StoreOnce CLI command to put the StoreOnce System into maintenance mode and prevent a support case being generated: system enable remoteeventsuppression “3rd JBOD Capacity Upgrade”...
  • Page 27 From Enclosure 1, Drawer 2, IOM A, Port 2 Enclosure 3, Drawer 1, IOM A, Port 1 IOM A IOM A IOM B IOM B 4. Connect the third enclosure to Port 2 in the RAID controller card in slot 2 of the head server, as follows: a.
  • Page 28 IOM A IOM A IOM B IOM B 5. Use the second supplied 1.0 m SAS cable to connect the IOM B modules in the two enclosures, as follows: From Enclosure 1, Drawer 2, IOM B, port 2 Enclosure 3, Drawer 1, IOM B, Port 1 Cabling Capacity Upgrade enclosures...
  • Page 29 IOM A IOM A IOM B IOM B The cabling for the third enclosure is now complete. The following diagram illustrates the cabling for all three enclosures. Cabling Capacity Upgrade enclosures...
  • Page 30 6. If you purchased additional HPE StoreOnce 44TB Capacity Expansion kits for the second enclosure at the same time as the HPE StoreOnce 60TB Capacity Expansion kit, install the sets of 11 disks in exactly the same sequence as described in Installing the Capacity Expansion Disk Pack, BB941A on page 9.

  • Page 31: Connecting The Third Capacity Expansion Kit (Jbod 4)

    C3 as part of their naming convention, for example: Pool C3_P7 to Pool C3_P12. For new installations before the StoreOnce 5500 System has been powered up for the first time, the only requirement is to connect the enclosures according to the JBOD sequence identified on the label. See Fully expanded system on page 35 for a cabling overview of a fully expanded system.
  • Page 32 IOM A IOM A IOM B IOM B IOM A IOM A IOM B IOM B 3. Use one of the two supplied 1.0 m SAS cables to connect the IOM A modules on the two enclosures as follows: From Enclosure 2, Drawer 2, IOM A, Port 2 Enclosure 4, Drawer 1, IOM A, Port 1 Cabling Capacity Upgrade enclosures...
  • Page 33 IOM A IOM A IOM B IOM B IOM A IOM A IOM B IOM B 4. Connect the fourth enclosure to Port 2 in the RAID controller card in slot 3 of the head server, as follows: a. Remove the existing SAS cable from: Enclosure 2, Drawer 2, IOM B, P2. b.
  • Page 34 IOM A IOM A IOM B IOM B IOM A IOM A IOM B IOM B 5. Use the second supplied 1.0 m SAS cable to connect the IOM B modules in the two enclosures, as follows: From Enclosure 2, Drawer 2, IOM B, port 2 Enclosure 4, Drawer 1, IOM B, Port 1 Cabling Capacity Upgrade enclosures...

  • Page 35: Fully Expanded System

    7. If you purchased additional HPE StoreOnce 44TB Capacity Expansion kits for the second enclosure at the same time as the HPE StoreOnce 60TB Capacity Expansion kit, install the sets of 11 disks in exactly the same sequence as described in Installing the Capacity Expansion Disk Pack, BB941A on page 9.

  • Page 36: Cabling All Enclosures Below The Head Server

    NOTE: Enclosure #1 and Enclosure #3 are in Storage Cluster 1, connected to the RAID controller card in slot 2. Enclosure #2 and Enclosure #4 are in Storage Cluster 2, connected to the RAID controller card in slot 3. Cabling all enclosures below the head server The second recommended configuration has the head server at the top and all enclosures below it.

  • Page 37: Daisy Chaining Sequence

    SAS connection throughout the expansion process. Daisy chaining sequence For new installations before the StoreOnce 5500 System has been powered up for the first time, the only requirement is to connect the enclosures according to the JBOD sequence identified on the label For existing installations where the StoreOnce 5500 System is powered on, always follow the recommended sequence for connecting cables when daisy chaining enclosures, .

  • Page 38: Cabling Examples

    Cabling examples IOM A IOM A IOM B IOM B IOM A IOM A IOM B IOM B Figure 13: Cabling showing two enclosures installed below the head server Cabling examples...

  • Page 39: Factory-Integrated Sas Cabling Configuration

    There is a third option, the factory-integrated option, where the customer orders a system that is prebuilt by HPE into a rack. This installation has specific shipping requirements to keep the mass of the rack as low as possible while in transit. The server is at the lowest level and the four enclosures are installed above the server.
  • Page 40 IOM A IOM A IOM B IOM B IOM A IOM A IOM B IOM B IOM A IOM A IOM B IOM B IOM A IOM A IOM B IOM B Figure 15: SAS cabling on factory-integrated systems Cabling Capacity Upgrade enclosures...

  • Page 41: Applying The License And Completing The Raid Expansion

    To expand storage capacity You can also use StoreOnce CLI commands to carry out these tasks, as summarized in Applying the license on page 50. See also the HPE StoreOnce System CLI Reference Guide for more information. Scan for storage Procedure 1.

  • Page 42: Redeeming The Capacity License From The Hpe Passport Web Site

    When connecting multiple Capacity Upgrade Kits, you must add all licenses before expanding the capacity of the StoreOnce 5500 System. If there are installed Capacity Upgrade kits for which a license has not been applied, the storage expansion process will fail.

  • Page 43: Licensing And Adding Storage To The Hpe Storeonce System

    Paste to copy it to a temporary file or save it to a .DAT file. NOTE: If you save the LTU as a .DAT file, use an sftp application to copy it to the HPE StoreOnce System licenses directory. For instructions, see the user guide for your product.
  • Page 44 Key String and can now cut and paste it into the License Key field. NOTE: If you saved the key string to a DAT file and have transferred it into the StoreOnce 5500 System’s licenses directory, you can use the Load License Fileoption, See the HPE StoreOnce System User Guidefor more details.
  • Page 45 6. Create volumes and expand the file system. a. Go to Storage and select the Storage Configuration tab. You are prompted to rescan for storage. b. Click OK and click Scan for Storage. You will see a storage scan in progress message. The scan can take up to 5 minutes.
  • Page 46 Volume creation will take up to 5 minutes to complete and during this time, no other actions on the Storage Configuration tab will be available. RAID parity initialization will now start for the newly added storage which will take several hours to complete. When the parity initialization process completes, the storage expansion status will change to OK –...
  • Page 47 Select Cancel to stop the operation and wait for it to complete (recommended) or click Expand to continue. A dialog box will appear that says: Please Wait – File System Expansion is Initializing. While the expansion is initializing, you will not be able to perform any functions on the StoreOnce GUI for about 30 seconds.

  • Page 48: Monitoring Progress

    When complete the state will change to show all storage with a Status of OK. Monitoring progress The easiest way to monitor progress is to look at the Status messages on the Storage Configuration tab. Information is also available on the Events page and on the Hardware page. NOTE: When you return to the Storage Configuration page you will be prompted to scan for storage again.

  • Page 49: Hardware Page

    Hardware page There is one pool and associated volume for each disk enclosure. You can view this on the StoreOnce GUI under: Hardware — Storage Clusters — Storage Cluster 1 — Pool (C2_P1) andHardware — Storage Clusters — Storage Cluster 1 — Pool (C2_P2). NOTE: C3 and C2 refer to the slots in which the RAID controller cards are installed in the server.

  • Page 50: Using The Storeonce Cli

    HP Licensing website. Entering the LTU manually is not advised. NOTE: The key is specific to the StoreOnce 5500 System to which it applies. It cannot be transferred. 4. To ensure that the license has been applied successfully, run the StoreOnce CLI command: license show...
  • Page 51 system show status 2. To discover the newly attached storage and create a new Logical Unit (LUN) on this storage use the StoreOnce CLI command: hardware discover storage 3. Monitor the status of the LUN creation process using the StoreOnce CLI command: hardware show storage status 4.
  • Page 52 IMPORTANT: If you run the hardware add storage command before the LUN creation process completes, the amount of time required to complete parity initialization cannot be predicted because it depends upon the workload of the system. It may take several days to complete and performance will be impaired.

  • Page 53: Troubleshooting When Using The Storeonce Gui

    When you use the StoreOnce GUI to carry out storage management tasks, all validation that the StoreOnce 5500 System is in the correct state to create volumes and expand the file system is carried out during the Scan for Storage stage.

  • Page 54: A Storage Scan Fails

    There are foreign logical drives or volumes already present on the attached storage. These are identified as an unsupported or invalid storage configuration and the dev-id of the volume is provided in the error message. Action Delete the storage, as described in the StoreOnce 5500 System Maintenance and Service Guide. A storage scan fails...

  • Page 55: Leds

    LEDs Front view of the disk enclosure Figure 16: Disk enclosure LEDs Hard drive LEDs Normal mode (UID LED is solid) Green = The drive is online, but is not currently active. Flashing irregularly green = The drive is active and it is operating normally.

  • Page 56: Rear View Of The Disk Enclosure

    Green = The drive has been selected by a management application and it is operating normally. Flashing amber (1 Hz) = The drive is not selected and is indicating a predictive failure. Flashing amber/green = The drive has been selected by a management application and is indicating a predictive failure.
  • Page 57 Item Description Status Power On/Standby button Green = On and system power LED Amber = Standby (auxiliary power present) Off = Off Internal Health LED Green = System health is good. Off = System is off. GSI LED* Amber = Enclosure requires service check: IO, fan and power supply LEDs, and AC power cables to power supplies.

  • Page 58: Io Module Leds

    Powered on, link high speed Green Amber Powered on, link high low Display messages This section describes error messages that the customer may be able to resolve. If an error message is displayed that is not included below, contact HPE Support. IO module LEDs...

  • Page 59: Power Supply Module Labels

    BA, SAS cable unsupported by HPE The SAS cable is not supported by HPE. Use one of the SAS cables supplied with the disk enclosure, as described in this guide. If the cable has been lost, purchase a supported SAS cable.

  • Page 60: D7, Communication Error - Power Supply Module 3

    Support. D8, Communication error - Power Supply Module 4 There is a communication error to Module A, check the cabling. If the error persists, contact HPE Support. E9, Fan rotor failure - Fan Module 1 There is a fan rotor failure in fan module A. Replace the fan module.

  • Page 61: Storeonce Websites

    StoreOnce websites Hewlett Packard Enterprise Information Library for StoreOnce products www.hpe.com/info/storeonce/docs HPE Data Availability, Protection and Retention (DAPR) compatibility matrix www.hpe.com/storage/daprcompatibility HPE StoreOnce Systems QuickSpecs www.hpe.com/support/StoreOnceQuickSpecs HPE StoreOnce Data Protection Backup Appliances information page www.hpe.com/storage/storeonce General websites Storage white papers and analyst reports www.hpe.com/storage/whitepapers...

  • Page 62: Support And Other Resources

    Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •...

  • Page 63: Customer Self Repair

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

  • Page 64: Regulatory Information

    Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

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