HPE StoreVirtual 3200 User Manual
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HPE StoreVirtual 3200 User Manual

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HPE StoreVirtual 3200 Storage User
Guide
Abstract
This guide provides instructions for configuring individual storage systems, adding new disk
drives or storage systems to existing configurations, and using remote support.
Part Number: 839939-004
Published: November 2017
Edition: 4

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Summary of Contents for HPE StoreVirtual 3200

  • Page 1 HPE StoreVirtual 3200 Storage User Guide Abstract This guide provides instructions for configuring individual storage systems, adding new disk drives or storage systems to existing configurations, and using remote support. Part Number: 839939-004 Published: November 2017 Edition: 4...
  • Page 2 © Copyright 2016, 2017 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Adding a drive enclosure......................26 Enclosure types........................26 Installing the rail kits......................26 Installing the enclosure....................28 Adding StoreVirtual 3200 storage systems................. 30 Adding a new storage system to an existing configuration..........30 HPE StoreVirtual Multi-Site SAN design..........32 Multi-Site SAN features.......................32 Design considerations for a Multi-Site SAN................
  • Page 4 Network configuration for array enclosure with 10 GbE/10GBase-T controller modules (two ports)......................39 Network configuration for array enclosure with Fibre Channel controller modules (two ports)........................40 Connecting the StoreVirtual 3200 drive enclosure............41 Bonded interface configuration....................44 Configuring IP addresses......................47 Virtual IP ..........................47 Prerequisites for changing the IP address of a bond............
  • Page 5 Removing the ICL......................116 Installing the ICL......................118 Verifying ICL operation....................118 Migrating data from other StoreVirtual Storage systems............118 Reimaging a StoreVirtual 3200 Storage ........... 119 Downloading the storage field image..................119 Configuring serial port connections...................120 Reimaging the controllers......................123 Remote support...................126 Overview...........................
  • Page 6 Troubleshooting.................. 134 Green activity LEDs do not work as expected during certain activities........134 A disk enclosure from a 3PAR StoreServ installed into a StoreVirtual 3200 Storage system results in the enclosure status as unknown ................134 An iSCSI volume that becomes unavailable for approximately 60 seconds or less may cause data unavailability......................134...

  • Page 7: Product Overview

    Product overview The HPE StoreVirtual 3200 Storage system is a dual-controller hardware platform that provides high- availability storage in a single enclosure solution at an entry level price. Product configurations • The HPE StoreVirtual 3200 Storage system can be scaled to add another storage system.

  • Page 8: Component Identification

    The array enclosure is available in either an LFF configuration with 12 drive bays, or an SFF configuration with 25 drive bays. There are four controller configurations available. Figure 1: StoreVirtual 3200 Storage LFF front view 1. Disk drive locate UID 3.
  • Page 9 7. System status LED 3. Pullout tab with system serial number label 8. Power supply status LED 4. Fan module 9. Power supply module 5. Controller module Figure 4: HPE StoreVirtual 3200 Storage 1 GbE controller module (2 port) Product overview...
  • Page 10 10. SAS data port to optional drive enclosure 5. Recovery/power button (See Recovery/power (DP-1) button). Figure 5: HPE StoreVirtual 3200 Storage 1 GbE controller module (4 port) 1. Controller locate UID 7. Service port (Micro-B USB) 2. Controller status LED 8.
  • Page 11 4. USB type A port 10. Data port status LEDs 5. 10GBase-T ports 11. SAS data port to optional drive enclosure (DP-1) 6. Recovery/power button (See Recovery/power button). Figure 8: HPE StoreVirtual 3200 Storage 8Gb/16 Gb Fibre Channel controller module (2 port) Product overview...

  • Page 12: Recovery/Power Button

    HPE StoreVirtual 3200 drive enclosure The HPE StoreVirtual 3200 drive enclosure is available in either an LFF configuration with 12 drive bays, or an SFF configuration with 25 drive bays. The components on the rear of the drive enclosure are identical for both the LFF and SFF configurations.

  • Page 13: Locating The Product Serial Number On The Hardware

    1. Disk drive locate UID 3. System status LED 2. Disk drive status LED 4. System locate UID/push button Figure 11: HPE StoreVirtual 3200 drive enclosure rear view 1. Pullout tab with serial number label 10. System status LED 2. I/O module (slot 1) 11.

  • Page 14: Locating The Product Serial Number In The Management Console

    Procedure 1. Locate the serial number label on the rear of the enclosure. 2. Pull the tab out to view the label. Figure 12: Pullout tab location Figure 13: Serial number label Locating the product serial number in the Management Console Procedure 1.

  • Page 15: Operating The Storage System

    Operating the storage system For information on using the HPE StoreVirtual Management Console, see the StoreVirtual Management Console online help or user guide. Supported UPS The SV32x0 supports using any online or double conversion UPS. The switchover time of an offline, standby, or line-interactive UPS may be too long to provide consistent and reliable power.

  • Page 16: Common Status Leds

    For the location of the array enclosure LEDs, see Storage controller enclosure . • For the location of the drive enclosures LEDs, see HPE StoreVirtual 3200 drive enclosure. Common status LEDs The following LEDs are used on both the array enclosure and the drive enclosure.

  • Page 17: Storage Controller Enclosure Controller Module Status Leds

    Indicator Display Description Blue on Location requested. Safe to remove. Blue flashing Location requested. Do not remove. Table 4: Disk drive status LEDs Blue UID LED Bicolor (green/amber) power or Description status LEDs No power or an inactive spare Green on Powered on, no I/O, no fault Green flicker Powered on, active I/O, no fault...
  • Page 18 Table 5: Array controller module status LEDs Blue UID LED Green Amber status Description power LED No power Powered on, no fault Solid Fault Flash Predictive failure Manually initiated locate, no fault, safe to remove Flash Manually initiated locate, no fault, do not remove Automatically initiated locate, fault, safe to remove...
  • Page 19 Fibre channel LED status Table 7: FC LED statuses Green LED Amber LED Description Fault or no power Link at high speed, no activity Flicker Link at high speed with activity No link or no cable connected Link at low speed, no activity Flicker Link at low speed with activity Flash...

  • Page 20: Drive Enclosure I/O Module Status Leds

    Green LED Amber LED Description Flicker Link at high speed with activity No link or no cable connected Link at low speed, no activity Drive enclosure I/O module status LEDs The following LEDs and indicators are used to verify drive enclosure I/O module operation. Table 10: I/O module status LEDs Indicator Display...

  • Page 21: Safely Rebooting A Storage Controller

    Safely rebooting a storage controller Safely rebooting a storage controller includes failing over the controller before you reboot, and failing back when the controller comes back online. Procedure 1. Fail over the storage controller: a. On the StoreVirtual menu, select Storage Systems. b.

  • Page 22: Adding Storage System Capacity

    The capacity of the storage system can be increased by adding disk drives to an existing enclosure, or by adding another HPE StoreVirtual 3200 drive enclosure. Up to three drive enclosures can be added to the storage system for a total of four enclosures.

  • Page 23: Verifying The State Of The New Drives And Enclosures

    4. Scroll down under the Drive Info section. You can see all added drives with their respective drive models, serial numbers, capacity level, and firmware revision details. NOTE: HPE recommends validating the added drive firmware and matching the revisions against the existing configuration revision.

  • Page 24: Verifying The Added Capacity In The Storevirtual Management Console

    Verifying the added capacity in the StoreVirtual Management Console Procedure 1. On the StoreVirtual menu, select Storage Systems. 2. Select the upgraded storage system in the navigation pane. The page displays all configured RAID arrays and you can validate that the arrays are healthy and in a normal state.
  • Page 25 Tier 0 First writes. If SSDs are being used, put them here. Tier 1 If Adaptive Optimization (AO) is on, data is moved here. Tier 2 (Not operational.) b. Each storage tier is configured separately. c. The RAID level is the same for all RAID devices in the same tier. d.

  • Page 26: Adding A Drive Enclosure

    More information Installing a disk drive on page 88 Adding a drive enclosure Enclosure types Array enclosures with SFF or LFF drive bays have the same connectivity options, but the storage controllers are not physically compatible between SFF and LFF enclosures. For a given storage controller, the LOM or HBA cannot be installed, altered, or removed.
  • Page 27 5. To engage the rail to the rear of the rack, push the rail toward the back of the rack until the spring hook snaps into place. 6. To engage the rail to the front of the rack, pull the rail towards the front of the rack until the spring hook snaps into place.

  • Page 28: Installing The Enclosure

    8. Secure the front of the rail to the front EIA column using the flat securing screw/guide pin (provided in the package) in the bottom screw position of the rail. Installing the enclosure CAUTION: Install disk drives in the enclosure only after mounting the enclosure in the rack. An enclosure with disk drives installed is too heavy to lift safely.
  • Page 29 • The array enclosure installed on the top. • SFF drive enclosures installed below the array enclosure. • LFF drive enclosures installed below the SFF drive enclosures. If you put the array enclosure on top, the numbering will start at the top, which can be more intuitive and helpful.

  • Page 30: Adding Storevirtual 3200 Storage Systems

    Adding StoreVirtual 3200 storage systems Adding StoreVirtual 3200 storage systems increases the available storage capacity and provides additional redundancy and reliability. Adding a new StoreVirtual 3200 storage system is limited to iSCSI configurations. Adding a new storage system to an existing configuration Prerequisites •...
  • Page 31 Select a storage system to add to the management group, and click OK. Use the StoreVirtual Management Console to select storage system B to join the same management group as storage system A. From Settings > General view, select Add a storage system from the Actions menu.

  • Page 32: Hpe Storevirtual Multi-Site San Design

    (power or network outages or a natural disaster) and individual storage system failures (power or network outages, a system disaster, or a system component failure). For operation information, see the HPE StoreVirtual Management Console User Guide. Design considerations for a Multi-Site SAN •...

  • Page 33: Designing The Network For The Multi-Site San

    Single subnet—Hewlett Packard Enterprise recommends using a single subnet. • Adequate bandwidth between sites—Plan for the appropriate amount of bandwidth for each storage system between sites. For instance if each site contains one StoreVirtual 3200 storage system, then you need at least 100 MB/sec throughput between sites. •...

  • Page 34: Managing The Network

    With StoreVirtual OS version 13.5 and later, you can edit traffic types and assign different traffic types to a network interface. The StoreVirtual 3200 can be configured with a single network interface for all traffic types, or different traffic types can be separated onto different interfaces. Traffic types are commonly...

  • Page 35: Performance

    HPE StoreVirtual 3200 to resolve host names used for Proxy, Remote Support, and Software Update functions. Email notification is a good way to monitor the health of the HPE StoreVirtual 3200 management group. It is good practice to designate at least one recipient to receive emails about critical- and warning-level events.
  • Page 36 After updating the DNS and proxy settings, navigate to the Software Updates page and verify that the StoreVirtual 3200 is able to poll the HPE web portal for available patches and major version updates. If an error occurs while checking for updates, verify that all the network settings are properly configured.

  • Page 37: Controller Network Connections

    Controller network connections The following table shows the number of Ethernet and Fibre Channel (FC) connections that are available on each storage controller. Each StoreVirtual 3200 Storage has two controllers, resulting in twice as many ports as listed in the table.

  • Page 38: Network Configuration For Array Enclosure With 1 Gbe Controller Modules (Two Port)

    The two controllers in an array must have the same host connectivity configuration. For example, a system with 10 GbE ports and Fibre Channel ports is not possible. The following sections contain network connections for supported storage controller configurations. Network configuration for array enclosure with 1 GbE controller modules (two port) All iSCSI, Remote Copy, and Management traffic are routed through these two ports.

  • Page 39: Network Configuration For Array Enclosure With 10 Gbe/10Gbase-T Controller Modules (Two Ports)

    • Two for the 1 GbE network on Controller 1 • Two for the 1 GbE network on Controller 2 • One for the VIP • All other interfaces are disabled The following figure illustrates the cabling described. Figure 17: Configuration using four 1 GbE ports and two switches 1.

  • Page 40: Network Configuration For Array Enclosure With Fibre Channel Controller Modules (Two Ports)

    • Two for the 10 GbE/10GBase-T network on Controller 1 • Two for the 10 GbE/10GBase-T network on Controller 2 • One for the VIP • All other interfaces are disabled The following figure illustrates the cabling described. Figure 18: Configuration using four 10 GbE / 10GBase-T ports and two switches 1.

  • Page 41: Connecting The Storevirtual 3200 Drive Enclosure

    5. 1 GbE iSCSI SAN Connecting the StoreVirtual 3200 drive enclosure Up to three HPE StoreVirtual 3200 drive enclosures can be connected to the array enclosure. The drive enclosures must be connected to the array enclosure using an asymmetric cabling scheme as shown in the following figures.
  • Page 42 Connecting to one drive enclosure Figure 20: One drive enclosure cabling configuration 1. Array enclosure 2. Drive enclosure 1. Connect DP-1 on the storage controller in slot 1 to DP-1 on the I/O module in slot 1 of the drive enclosure.
  • Page 43 1. Connect DP-1 on the storage controller in slot 1 to DP-1 on the I/O module in slot 1 of the first drive enclosure. 2. Connect DP-2 on the I/O module in slot 1 of the first drive enclosure to DP-1 on the I/O module in slot 1 of the second drive enclosure.

  • Page 44: Bonded Interface Configuration

    For iSCSI configurations, the host must have two Ethernet ports capable of accessing the StoreVirtual 3200 bonded interface to facilitate the transfer of iSCSI data between the host and the array. For Fibre Channel configurations, the host must have two Fibre Channel ports zoned to have access to the StoreVirtual 3200 storage controllers.
  • Page 45 Fibre Channel-based systems have a total of four transport servers. There is one transport server for each physical interface. Bond types The following types of bonding are supported with the HPE StoreVirtual 3200 Storage System: • ALB (default) – Can only be created between two or four interfaces that have the same speed. No additional network switch configuration is required.
  • Page 46 Controller with a 1G GbE card 1. Option card 1G ports 2. Built-in 1G ports All four 1G ports are bonded and share IPv4 address settings in the same subnet. Controller with a 10GbE card 1. Option card 10GbE ports 2.

  • Page 47: Configuring Ip Addresses

    1. Option card 10GBase-T ports 2. Built-in 1G ports On a 10GbE system, only the 10GbE interfaces are bonded in the Configuration setup. The 1GbE ports can be put in a separate bond later. The 10GbE and 1GbE interfaces must be on different subnets but can be used simultaneously by assigning different traffic types to the bonds.

  • Page 48: Changing The Bond Ip Address On A Single Storage System

    • Stop Remote Copy and allow any Remote Copies that are in progress to complete. • Record the current IP addresses for all the configured network interfaces. You will use these IP addresses to maintain connectivity to the system while the network connections are being changed. IMPORTANT: Keep a list of the current IP addresses and, after changing them, record the changed IP addresses.

  • Page 49: Changing The Bond Ip Address On Scaled-Out Storage Systems

    7. Repeat these steps for the bond on storage controller 1 (SC1). 8. If the new IP addresses are on a different subnet, update the VIP addresses to the new subnet. a. In the SVMC, from the StoreVirtual menu, select Storage Pools. b.

  • Page 50: Recovering The Management Ip Address

    Recovering the management IP address Prerequisites The StoreVirtual 3200 Storage system has been set up to use a single network for all traffic types. Procedure 1. Connect a laptop or server directly to the MGMT port on one of the storage controllers.
  • Page 51 Figure 24: SVMC—Storage Controllers b. From the StoreVirtual menu, select Storage Pools. Figure 25: SVMC—Storage Pools Managing the network...

  • Page 52: Multipathing With Iscsi Configurations

    4. The Virtual IP is listed in the General section. 5. Another way to discover the VIP of the storage pool is to check the iSCSI initiator connected to the volumes or snapshots in the storage pool. For example, with the Microsoft Windows iSCSI initiator, the VIP is listed on the Discovery tab. Figure 26: Microsoft iSCSI Initiator Properties—Discovery tab Multipathing with iSCSI configurations •...

  • Page 53: Data Paths

    IP addresses per storage controller for increased performance. • Round Robin is the suggested load balancing policy for the StoreVirtual 3200 iSCSI network configuration. Windows Server 2016 defaults to Round Robin with Subset. VMware ESXi 6.0 uses the Round Robin Path Selection Policy by default.
  • Page 54 Figure 28: Microsoft Windows iSCSI initiator view of MPIO paths for a target Figure 29 shows MPIO datapaths as seen in VMware vSphere. Managing the network...

  • Page 55: Luns

    Figure 29: VMware vSphere view of MPIO datapaths LUNs The StoreVirtual 3200 volumes are presented to the initiators with multiple LUNs per target. A single target can present up to 127 LUNs, which reduces the number of connections necessary for multiple volumes.
  • Page 56 StoreVirtual iSCSI configuration To allow StoreVirtual iSCSI devices: Procedure 1. Open MPIO Properties. 2. Select the MPIO Devices tab. 3. Click Add. 4. Enter the device string LEFTHANDLH iSCSIDisk. NOTE: The string has a space between LEFTHANDLH and iSCSIDisk. Managing the network...
  • Page 57 5. Click OK. 6. Click OK again. StoreVirtual fibre channel configuration To allow StoreVirtual fibre channel devices: Procedure 1. Open MPIO Properties. 2. Select the MPIO Devices tab. 3. Click Add. 4. Enter the device string LEFTHANDLH FCDISK. NOTE: The string has a space between LEFTHANDLH and FCDISK. 5.
  • Page 58 To determine the best use of iSCSI hardware and software on your ESX server, see the article entitled “LeftHand Storage with VMware vSphere: Design considerations and best practices,” which is available at: http://www.hpe.com/info/LeftHandStorage-VMWareSphere-WP To connect StoreVirtual volumes to an iSCSI VM HBA: Procedure Use the vSphere Client vSphere Web Client to select an ESXi host.
  • Page 59 10. Click Close on the Properties dialog box. 11. Click OK when prompted to rescan the device. Creating discovery sessions Procedure 1. Open the Microsoft iSCSI Initiator. 2. Select the Discovery tab. 3. Click Discover Portal…. 4. Enter the VIP IP address in the IP address or DNS name field. 5.
  • Page 60 6. Select Microsoft iSCSI Initiator from the Local adapter list. 7. Select the application server port IP from the Initiator IP list. 8. Click OK. 9. Click OK again. Managing the network...
  • Page 61 Creating target sessions Procedure Open the Microsoft iSCSI Initiator. Select the Targets tab. Under Discovered targets, select the Inactive iqn that corresponds to the storage system. Click Connect. Check the Enable multi-path checkbox. Click Advanced. Managing the network...
  • Page 62 Select Microsoft iSCSI Initiator from the Local adapter list. Select the application server port IP from the Initiator IP list. Select the port IP address of the first controller from the Target port IP list. 10. Click OK. 11. Click OK again. 12.

  • Page 63: Microsoft Dsm Information

    Components TechNet article: https://technet.microsoft.com/en-us/library/ee619734(v=ws.10).aspx Split networking Application performance might be improved on HPE StoreVirtual 3200 4-port 10GbE iSCSI Storage systems and HPE StoreVirtual 3200 4-port 10GBase-T Storage systems by routing intercontroller communications over the bonded data interface. Rerouting intercontroller communications splits the network, increasing network bandwidth available for application workloads.
  • Page 64 Hewlett Packard Enterprise recommends that you perform the procedure to reroute intercontroller communication during a time of low system activity. The storage controller briefly fails over while traffic is rerouted. Procedure 1. Using a web browser on an administrative computer, connect to the StoreVirtual Management Console (SVMC), using the IP address or hostname previously configured for the system.
  • Page 65 Figure 31: Selecting bond0 as the traffic type 5. Click OK. 6. To confirm the changes, click Yes, edit. 7. Verify that the StoreVirtual OS traffic type appears on bond0. Managing the network...

  • Page 66: Configure Management And Data Traffic On Different Subnets

    10GbE system. The controller modules in an HPE StoreVirtual 3200 Storage system have a management port (MGMT) that can be used for management traffic on systems running StoreVirtual OS 13.5 or later. Use of the MGMT port enables the separation of management traffic and data traffic onto different subnets.
  • Page 67 (eth2) on the other controller module to access the system using the SVMC. The StoreVirtual 3200 Storage must be running StoreVirtual OS 13.5 or later. For the best runtime experience, Hewlett Packard Enterprise recommends keeping StoreVirtual 3200 Storage systems up to date with the latest StoreVirtual OS versions and patches.
  • Page 68 NOTE: If management traffic does not need to be separated from other traffic types, configuring the MGMT port is not necessary. When the MGMT port is not configured, it retains the factory default settings and must be physically disconnected from any other device following Configuration Setup. Gathering controller module information MGMT port configuration requires that you know the serial numbers for both controller modules.
  • Page 69 If you configure the MGMT port as a part of initial system setup, first run the Configuration Setup wizard as described in the HPE StoreVirtual 3200 Storage Installation Guide. When Configuration Setup completes, keep the administrative computer connected to the MGMT port of controller module 1.
  • Page 70 a. set ipv4 0.0.0.0 netmask 0.0.0.0 b. reset halo The SSH session terminates as soon as the new settings take effect. 4. Using an application such as PuTTY on the administrative computer, establish an SSH connection to the remote management processor on storage controller 2 at IP address 172.16.253.204. For the username, enter admin.
  • Page 71 NOTE: Fibre channel StoreVirtual 3200 Storage systems do not require configuration of a data interface. Procedure Using a web browser on an administrative computer, connect to the SVMC, using the IP address or hostname previously configured for the system.
  • Page 72 Management interface (eth2) IP address: _______________________________________ Bond IP address: _______________________________________ Using a web browser on an administrative computer, connect to the SVMC, using the IP address or hostname previously configured for the system. On the StoreVirtual menu, select Storage Controllers. On the navigation pane, select the storage controller in slot 1, and then select Actions >...
  • Page 73 • Multisite configurations where the sites reside on different subnets. • Remote copy destinations that reside on a different subnet from the source. • Application-managed snapshot configurations where the server requesting snapshots and the storage array receiving the snapshots reside on different subnets. To add a static route, see: Adding static routes Adding static routes...

  • Page 74: Updating Software

    Updating software without Internet access For installations where the StoreVirtual 3200 is not able to connect to an external network, you can get software updates manually. Download the HPE StoreVirtual Site Bundle, which consists of a manifest file,...
  • Page 75 Figure 37: HPE StoreVirtual 3000 Storage software downloads page 4. After the bundle has been deployed, edit the Updates properties on the SVMC Settings page to point to the new source location. Figure 38: SVMC Updates Updating software...

  • Page 76: Removing And Replacing Hardware Components

    Removing and replacing hardware components This chapter describes procedures for removing and replacing hardware components. For general information about customer self repair (CSR), see Customer self repair (CSR). Customer self repair (CSR) Identifying the spare part number Parts have a nine-character spare part number on their label. If necessary, Hewlett Packard Enterprise Support can assist in identifying the correct spare part number.

  • Page 77: Parts-Only Warranty Service

    Parts-only warranty service Your Hewlett Packard Enterprise Limited Warranty may include a parts-only warranty service. Under the terms of parts-only warranty service, Hewlett Packard Enterprise provides replacement parts, free of charge. For parts-only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace these parts for you, you are charged for the travel and labor costs of this service.
  • Page 78 Table 14: Storage controller enclosure parts list Callout Description Spare part name Spare part number CSR type Chassis Bezel Chassis Bezel Drive Cage SPS Cage; SFF Hard 781530-001 Disk Drive (HDD) SPS Cage; LFF Hard 781531-001 Disk Drive (HDD) 832029-001 Backplane PCA, SFF HDD Mandatory...
  • Page 79 NiMH 4.3V 8" / 205mm Intercontroller SPS Intra Controller 840222-001 Mandatory Link with bracket link (with bracket) Disk drive HPE SV3000 300GB 832974-001 Mandatory 12G SAS 15K SFF HPE SV3000 600GB 832975-001 Mandatory 12G SAS 15K SFF HPE SV3000 300GB 832969-001...
  • Page 80 Callout Description Spare part name Spare part number CSR type HPE SV3000 2TB 832978-001 Mandatory 12G SAS 7.2K SFF MDL HDD HPE SV3000 2TB 832980-001 Mandatory 12G SAS 7.2K LFF MDL HDD HPE SV3000 4TB 832976-001 Mandatory 12G SAS 7.2K LFF...
  • Page 81 HD to HD 3.0, HD to HD 3.0, 0.5 0.5 (not shown) 793444-001 Transceiver (not 16Gb FC SFP Mandatory shown) 793444-001 Transceiver (not HPE 16Gb SFP+ SW Mandatory shown) 1-pack Commercial XCVR Transceiver (not SPS-SFP+,10G BLc, 456096-001 Mandatory shown)
  • Page 82 Figure 41: Drive enclosure replaceable parts Table 15: Drive enclosure parts list Callout Description Spare part name Spare part number CSR type Chassis Bezel Ear Chassis Bezel Ear Drive Cage SPS Cage; SFF Hard 781530-001 Mandatory Disk Drive (HDD) SPS Cage; LFF Hard 781531-001 Mandatory Disk Drive (HDD)
  • Page 83 SPS-UID Health 740127-001 Mandatory Module SPS-Fan interconnect 740127–001 Mandatory Fan control card cable cable assembly Disk drive HPE SV3000 8TB 832981-001 Mandatory 12G SAS 7.2K LFF MDL HDD HPE SV3000 300GB 832974-001 Mandatory 12G SAS 15K SFF HPE SV3000 600GB 832975-001...
  • Page 84 Callout Description Spare part name Spare part number CSR type HPE SV3000 2TB 832978-001 Mandatory 12G SAS 7.2K SFF MDL HDD HPE SV3000 2TB 832980-001 Mandatory 12G SAS 7.2K LFF MDL HDD HPE SV3000 4TB 832976-001 Mandatory 12G SAS 7.2K LFF...

  • Page 85: Warnings And Precautions

    Callout Description Spare part name Spare part number CSR type Drive blank (not SPS-BLANK LFF 667279-001 Mandatory shown) SPS-HDD BLANK 670033-001 Mandatory SFF Gen8 Mandatory—You order the part directly from Hewlett Packard Enterprise and repair the product yourself. On-site or return-to-depot repair is not provided under warranty.

  • Page 86: Required Tools

    Symbol Description Warning Any surface or area of the equipment Contact with this surface could result in marked with these symbols indicates the injury. presence of a hot surface or hot component. Power supplies or systems marked with To reduce the risk of injury from electric these symbols indicate the presence of shock, remove all power cords to multiple sources of power.

  • Page 87: Verifying Disk Drive Failure

    1. Check the disk drive status LEDs to ensure that the drive has failed. For the location of the disk drive LEDs, see the Disk drive status LEDs table. 2. Check the disk drive status from the StoreVirtual 3200 Management Console. Navigate to the Disks section of the StoreVirtual Management Console. The Health tile on the Disks Overview window displays the disk status.

  • Page 88: Installing A Disk Drive

    Figure 43: SFF handle release button 2. Swing out the latch handle on the drive (1) and pull the drive out of the enclosure bay (2). Figure 44: LFF disk drive removal Figure 45: SFF disk drive removal Installing a disk drive CAUTION: To prevent improper cooling and thermal damage, operate the enclosure only when either a disk drive or a drive blank is installed in every bay.
  • Page 89 Figure 46: LFF disk drive blank 2. Unlatch the handle by pressing the button on the disk drive. Figure 47: LFF handle release button Figure 48: SFF handle release button 3. Swing out the latch handle on the drive. Then, slide the drive into the bay (1), pressing firmly on the drive to seat it.

  • Page 90: Verifying Disk Drive Operation

    5. In the StoreVirtual Management Console, select Configure RAID to add the new storage. See the HPE StoreVirtual Online Help or the HPE StoreVirtual Management Console User Guide for more information. Verifying disk drive operation...

  • Page 91: Replacing A Controller Module

    Console. Ensure that the controller taking over all activities is fully functional. A controller replacement can be done online, but there is reduced system performance. If performing the replacement online, Hewlett Packard Enterprise strongly recommends doing so during a time of low activity. See the HPE StoreVirtual 3200 Online Help for more information.

  • Page 92: Removing A Controller Module

    Removing a controller module Procedure 1. (Optional) If you choose to perform the replacement offline, first shut down the failed controller using the Recovery/Power button. Then, shut down the other controller. 2. Unplug all cables from the controller module. a. Do not unplug the power cables if performing a hot or warm swap. b.

  • Page 93: Completing The Controller Module Replacement

    Procedure 1. Slide the replacement controller module (1) into the enclosure and close the controller module handle (2). 2. Retighten the captive retainer thumbscrew (3). 3. Reconnect all cables to the controller module. 4. To verify that the controller module is operating properly, check the status LEDs. For more information, see "Related reference".

  • Page 94: Replacing A Drive Enclosure I/O Module

    Ensure that the I/O module has failed by verifying the I/O module status LEDs. For the location of the I/O module LEDs, see HPE StoreVirtual 3200 drive enclosure on page 12. For information on interpreting the status, see "Related reference".

  • Page 95: Installing An I/O Module

    Installing an I/O module Procedure 1. Slide the replacement I/O module (1) into the enclosure and close the I/O module handle (2). 2. Tighten the captive retainer thumbscrew (3). 3. Reconnect all cables to the I/O module. Verifying I/O module operation Procedure 1.

  • Page 96: Verifying Power Supply Failure

    Before replacing a power supply, check the power supply status LED to ensure that the power supply has failed. For the location of the power supply LEDs, see HPE StoreVirtual 3200 drive enclosure on page 12. For information on interpreting the status, see "Related reference".

  • Page 97: Installing A Power Supply

    Installing a power supply Procedure 1. Slide the replacement power supply into the enclosure until it clicks into place. 2. Connect the power cable. Verifying power supply operation Procedure Ensure that the power supply is operating properly by checking the status LED. For more information, see "Related reference".

  • Page 98: Removing A Fan Module

    1. Ensure that the fan module has failed by checking the fan module status LEDs. For the location of the fan module LEDs, see HPE StoreVirtual 3200 drive enclosure on page 12. For information on interpreting the status, see "Related reference".

  • Page 99: Installing A Fan Module

    Installing a fan module Procedure Slide the replacement fan module into the enclosure until it clicks into place Verifying fan module operation Procedure Ensure that the fan module is operating properly by checking the status LEDs. For more information, see "Related reference".
  • Page 100 Slide the enclosure out of the rack and set it on a secure surface. Pull the hood latch up and back (1 and 2), and lift the enclosure cover up and remove it (3). Disconnect the UID health module cable from the backplane. Removing and replacing hardware components...

  • Page 101: Installing The Uid Health Module

    Remove the UID health module retaining screw (1). 10. Slide the UID health module (2) out of the enclosure while guiding the cable through the enclosure. CAUTION: The UID cable is firmly adhered to the chassis. Care should be take to peel the UID cable carefully off the enclosure chassis.

  • Page 102: Verifying Uid Health Module Operation

    4. Fasten the UID health module using the retaining screw. 5. Install the enclosure cover and press the hood latch down to engage the latch. 6. Install the enclosure in the rack. 7. Tighten the front retaining screws. 8. Install fan module 2. See Installing a fan module on page 99. 9.
  • Page 103 Slide the enclosure out of the rack and set it on a secure surface. Label all the disk drives with the slot number before removing them to ensure they are reinstalled in the proper enclosure bays. Remove all the disk drives. See Removing a disk drive on page 87. Remove the power supplies.
  • Page 104 11. Disconnect the following cables from the backplane: Number Cable Front UID health module Rear UID health module Power distribution unit Table Continued Removing and replacing hardware components...

  • Page 105: Installing The Enclosure Backplane

    Number Cable Power supply Power supply 12. Remove the eight drive cage retaining screws. There are four to each side. NOTE: Depending on whether the drive cage is for LFF or SFF drives, the screws are in slightly different locations. 13.

  • Page 106: Verifying Enclosure Backplane Operation

    Connect the two UID health module cables. Connect the power cables. Connect the fan cables. Reconnect the power distribution unit. Install the enclosure cover and press the hood latch down to engage the latch. 10. Slide the enclosure into the rack. 11.

  • Page 107: Removing A Fibre Channel Sfp

    Removing a Fibre Channel SFP Procedure 1. Disconnect the FC cable from the SFP. 2. Lift the retaining clip and carefully slide the SFP out of the enclosure. Installing a Fibre Channel SFP Procedure 1. Remove the replacement SFP module from its protective packaging. CAUTION: When handling the SFP, do not touch the gold contact leads to prevent damage.

  • Page 108: Before Removing The Fan Control Card Cable Assembly

    Before removing the fan control card cable assembly Procedure 1. Power off the array enclosure. 2. Disconnect all cables from the enclosure, including the power cables. 3. Loosen the captive CTO screws (2) behind the latch (1) on the front left and right bezel ears of the enclosure.

  • Page 109: Removing The Fan Control Card Cable Assembly

    Removing the fan control card cable assembly NOTE: The fan control card cable assembly is between the backplane and fan module. Procedure 1. Remove fan control card cable from the backplane. 2. Remove the T-15 screw. 3. Slide the fan control card bracket sideways to free it from the retaining pins and lift it out. Remove the fan cable from the bracket.

  • Page 110: Installing The Fan Control Card Assembly

    NOTE: Slots are keyed and the fan cable assembly can only be installed one way. 7. Remove the fan cable. 1. Connector release 2. Keyed slots Installing the fan control card assembly Procedure Slide the connector to keyed slots. NOTE: Slots are keyed and the fan cable assembly can only be installed one way.

  • Page 111: Removing And Replacing Ethernet Cables

    13. Replace the power cables. 14. When the enclosure has completed its power on sequence, check all enclosure status LEDs to ensure the enclosure is operating properly. For more information, see Common status LEDs on page 16. Removing and replacing Ethernet cables NOTE: If the cable is malfunctioning, check the LED displays on the I/O module or controller Data port back panel.
  • Page 112 3. Disconnect the battery cable from the DIMM. CAUTION: Remove the battery cable gently. Do not allow the DIMM or battery to dangle by the cable. 4. Remove the battery from the controller module. Press the mounting tray tab on the side wall to release the catch/lock.

  • Page 113: Installing The Cache Backup Battery

    5. Remove the battery from the mounting tray. Installing the cache backup battery Procedure 1. Install the replacement battery in the mounting tray. Installing the cache backup battery...
  • Page 114 2. Install the battery and mounting tray in the controller module. Ensure the tab snaps into place to secure the mounting tray. 3. Connect the replacement battery cable to the DIMM. Removing and replacing hardware components...

  • Page 115: Verifying Cache Backup Battery Operation

    4. Install the DIMM in the controller module by inserting the DIMM in the socket (1) and engaging the levers (2). 5. Install the controller module in the array enclosure. For more information, see Installing a controller module on page 92. Verifying cache backup battery operation Procedure View the StoreVirtual Management Console to ensure the cache mode is normal.

  • Page 116: Replacing The Intercontroller Link (Icl)

    NOTE: The battery may need time to charge before it is fully functional. Replacing the intercontroller link (ICL) Before you begin The procedure should be performed only if Hewlett Packard Enterprise Support has determined that the ICL has failed and must be replaced. CAUTION: This procedure requires removing the enclosure from the rack.
  • Page 117 Pull the hood latch up and back (1 and 2), and lift the enclosure cover up and remove it (3). Remove both controller modules. See Removing a controller module on page 92. Remove the three ICL bracket mounting screws (1) and remove the bracket. 10.

  • Page 118: Installing The Icl

    The StoreVirtual Migration Manager enables you to migrate data from a P4000 G2, StoreVirtual 4000, or StoreVirtual VSA system to a StoreVirtual 3200 system. For more information, see the StoreVirtual Migration Manager documentation (which includes a user guide and installation instructions) at http:// www.hpe.com/info/sv3200-docs.

  • Page 119: Reimaging A Storevirtual 3200 Storage

    At least one USB port, but preferably two, available on the Windows system. • Physical access to the StoreVirtual 3200 Storage system. • The Windows system and StoreVirtual 3200 Storage system in close enough proximity to connect a USB-to-micro-USB cable between them. • One USB-to-micro-USB cable.

  • Page 120: Configuring Serial Port Connections

    Configuring serial port connections Procedure 1. Use the USB-to-micro-USB cable to connect your Windows system to the Service port for the top controller of the StoreVirtual 3200 Storage system. Figure 51: StoreVirtual 3200 Storage controller—rear view • A: USB thumb port •...
  • Page 121 PuTTY. The StoreVirtual 3200 Storage system has two OS serial ports, one for each controller. The OS port should be the third port listed in each series of four USB serial ports listed in the Device Manager.
  • Page 122 Ubuntu 14.04.3 LTS localhost ttyS0 localhost login haLO login: g. After you have identified the OS serial port, create a permanent connection by entering a connection name in the Saved Sessions field, and then clicking Save. Reimaging a StoreVirtual 3200 Storage...

  • Page 123: Reimaging The Controllers

    Figure 53: PuTTY Configuration—Saved Sessions h. Disconnect the USB-to-micro-USB cable from the top controller and connect it to the Service port on the bottom controller. 4. Repeat steps 3.a on page 121 through 3.g on page 122 to identify and save the second OS serial port connection.
  • Page 124 To reboot the bottom controller, type REBOOT in all capital letters. Monitor the boot process through the OS serial port connection on the Windows system. When the uBoot main menu appears, as shown in uBoot main menu, press Esc to stop the autoboot countdown. Reimaging a StoreVirtual 3200 Storage...
  • Page 125 14. Reinsert both controllers into the enclosure, closing the controller module handles and tightening the captive retaining thumbscrews. Both controllers power on. The system is now reimaged and ready for configuration setup. Following configuration setup, reapply any licenses that were in effect prior to reimaging. Reimaging a StoreVirtual 3200 Storage...

  • Page 126: Remote Support

    Remote support Overview All major (a warning in the event log) and minor (an alert in the event log) hardware events generate an alert that is sent to the customer-specified user. Remote Support also submits data to Hewlett Packard Enterprise Support using an HTTPS connection over the Internet. If needed, you can specify a web proxy server to connect to the Internet.

  • Page 127: Remote Support Settings

    Figure 56: Edit customer information Remote Support settings Remote support allows the system to report its status and system information to HPE. This information could be used as a baseline for future support cases if necessary. Hewlett Packard Enterprise Remote Support page The Remote Support page allows you to view the level of remote support.

  • Page 128: Configuring And Modifying Remote Support

    Select who will provide support: HPE Direct or Support from HPE Partner. If you select HPE Partner, enter the Partner ID in the appropriate field. Code that is entered to view the storage device in Support Identifier StoreFront Remote.

  • Page 129: Configuring Proxy Settings

    Figure 57: Remote Support Settings page Configuring proxy settings The Proxy Settings page displays information about the proxy settings (if required) to connect to the target HPE server. Procedure 1. From the StoreVirtual menu, select Settings. 2. Click Edit on the Proxy Settings page.
  • Page 130 Figure 58: Proxy Settings page The following table describes the proxy settings. Table 18: Edit proxy settings. Field Description Proxy required If the proxy is required, this option allows the use of a network proxy to access the Internet. Protocol Protocol used by the proxy server.

  • Page 131: Rsvs Alarms

    This message appears for one of the following reasons: • Customer contact information is either not entered or partially entered. • A selection was not made indicating that HPE or partners could contact you to suggest optimizations. • Entitlement information could not be acquired from the system.

  • Page 132: Support Mode

    NOTE: If you select No Support in the Remote support level field, no RSvS-specific alarms are displayed. Support mode The Target HPE server field on the Remote Support Settings page can only be changed when Support mode is on. CAUTION: Support mode should only be enabled by authorized support personnel.
  • Page 133 Figure 59: Support Mode page Remote support...

  • Page 134: Troubleshooting

    StoreVirtual 3200 Storage system results in the enclosure status as unknown Symptom Installing a 3PAR StoreServ disk enclosure into a StoreVirtual 3200 Storage system results in the enclosure status reporting unknown in the SVMC and via REST. Cause A 3PAR StoreServ enclosure is not compatible with the StoreVirtual array and should not be used.

  • Page 135: Raid Array Remains Degraded After Hot Spares Rebuild

    Cause The Windows host does not recover from the disconnection in time and loses all paths to the volume. Extend the time that the host continues to retry the connection by modifying the LinkDownTime registry key, so that it has enough time to recover the paths. LinkDownTime determines how long requests will be held in the device queue and retried if the connection to the target is lost.

  • Page 136: The Storage System Powers Down Before Completing Switchover To Ups Backup System

    I/O data currently in process. Action Verify that your HPE StoreVirtual 3200 Storage system is compatible with your UPS backup system. The UPS backup system must be able to complete a switchover from main power in less than ½-cycle (8.3 ms).
  • Page 137 Action If the Active Alarms panel shows EID_BPS_FAULTY alarms for both controllers without EID_CACHE_DATALOSS alarms, a battery might be charging or undergoing maintenance. 1. Wait up to 30 minutes for the alarm to clear before taking additional steps (solution 2). Solution 2 Action If the EID_BPS_FAULTY alarms do not clear after 30 minutes, or the alarms are accompanied by...

  • Page 138: Cable Communication Alarm Displays

    3. To confirm the status of each controller, find the Controller Details section. In the figure, controller 2 has the failed battery. Cable communication alarm displays Symptom A cable communication alarm displays, indicating the affected port. Cause A failover likely occurred to ensure data availability when there was a failed cable. Action 1.

  • Page 139: Missing Quorum, Storage Controller, Or Storage System Information

    It does not matter which end of the cable is connected first. 4. To clear the SAS connectivity error, reboot the storage system. Missing quorum, storage controller, or storage system information Symptom You may see one of the following symptoms: •...

  • Page 140: Inaccurate Power Supply Failure Status And Temperature Alarms

    As a result, alerts may be generated and appear in the SVMC and in Remote Support. Action Ensure that the system clock of the StoreVirtual 3200 Storage system is set to a date before January 19, 2038. This issue will be fixed in a future release.

  • Page 141: Websites

    Single Point of Connectivity Knowledge (SPOCK) Storage compatibility matrix www.hpe.com/storage/spock Storage white papers and analyst reports www.hpe.com/storage/whitepapers For additional websites, see Support and other resources. StoreVirtual 3200 websites StoreVirtual 3200 documentation (Storage Information Library) http://www.hpe.com/info/sv3200-docs StoreVirtual 3200 documentation (HPESC) http://www.hpe.com/info/StoreVirtual3200Manuals Websites...

  • Page 142: Support And Other Resources

    Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •...

  • Page 143: Customer Self Repair

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

  • Page 144: Regulatory Information

    Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

  • Page 145: Warranty And Regulatory Information

    Warranty and regulatory information For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at www.hpe.com/support/Safety- Compliance-EnterpriseProducts. Warranty information HPE ProLiant and x86 Servers and Options www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise Servers www.hpe.com/support/EnterpriseServers-Warranties...

  • Page 146: Turkey Rohs Material Content Declaration

    Local representative information Kazakh: • Russia • Belarus: • Kazakhstan: Manufacturing date: The manufacturing date is defined by the serial number. CCSYWWZZZZ (serial number format for this product) Valid date formats include: • YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point;...

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