HPE 3PAR StoreServ 7000 Storage Service And Upgrade Manual page 21

Procedure
Preparation:
1. Unpack the component and place on an ESD safe mat.
2. Connect to the HPE 3PAR Service Processor (SP)
Browse to the IP address:
https://<sp_ip_address>:8443
3. Log in to the HPE 3PAR SP.
With the admin account credentials, the HPE 3PAR SP Service Console (SC) interface displays.
4. Initiate Check Health of the storage system.
a. From the SC interface, select Systems.
b. Select Actions > Check health, and then select the Check health button. A scan of the storage
system will be run to make sure that there are no additional issues.
A scan of the storage system will be run to make sure that there are no additional issues.
CAUTION:
If health issues are identified during the Check Health scan, resolve these issues before
continuing. Refer to the details in the Check Health results and review the documentation.
5. Locate information about the failed Drive.
a. From the SC interface on the Systems page under the Health pane next to Details, click the link
labeled Failed to see the Overview page for the component. Notice the alert banner at the top of
the page that provides additional information.
NOTE:
On the Health pane of the Systems page, the State is Degraded and indicates the state of
the storage system and not the state of an individual component.
b. On the Physical Drives page under the Health pane, confirm that the Drive State shows Failed
and Vacated.
c. Click the View drop-down menu and select Schematic.
d. On the Schematic page, hover over the failed Drive and note the positioning information within
the storage system.
CAUTION:
If the Drive is still in a Degraded state instead of a Failed state, do not attempt to remove the
Drive from the enclosure, because the Drive is still vacating the data. If you remove a Drive in a
Degraded state, a loss of data may occur. Wait to remove the Drive once it enters a Failed
state, which indicates that the data has been vacated, and the Drive is safe to replace. This
process may take several hours.
6. Locate the Drive Enclosure (cage) that contains the failed Drive.
Service of the hardware components 21